
Vandergriff Chevrolet
Arlington, TX
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Found the car I wanted online and went in and asked for a test drive. The salesman, Troy Hurt, was quick to get the car ready and pulled around so that we could do the test drive. I decided then that I w test drive. The salesman, Troy Hurt, was quick to get the car ready and pulled around so that we could do the test drive. I decided then that I wanted the car, and he made the negotiating and purchase quick and painless. Didn't try to oversell and go back and forth. Definitely recommend everyone to reach out to Troy for a great car buying experience. More
Easy and quick deal. Melvin Smith and Aramando Harrada were great to work with when buying a new truck. Vandergriff is the place to go if you are in the market for a Ch Melvin Smith and Aramando Harrada were great to work with when buying a new truck. Vandergriff is the place to go if you are in the market for a Chevrolet! More
After phone negotiations, Vandergriff agreed to settle on the best possible offer for my new car. And I am happy with those results. the best possible offer for my new car. And I am happy with those results. More
Isaac was absolutely amazing! Be sure to ask for him! His extensive knowledge about our Silverado and his attentive approach made our experience standout. Be sure to ask for him! His extensive knowledge about our Silverado and his attentive approach made our experience standout. More
We will not be returning to Vandergriff Chevy due to the excessive wait time we experienced after purchasing our vehicle. We traveled three hours specifically to buy a particular model. Despite arriving at excessive wait time we experienced after purchasing our vehicle. We traveled three hours specifically to buy a particular model. Despite arriving at 8:50 am for our 9 am appointment with Cecilia D.—who was unavailable at the time—we were assisted by Daniel P. The test drive and sales negotiations were completed around 10:30 am. However, we waited until approximately 1:00 pm to finalize everything with Jessica in Finance. Finance faced some challenges with equipment, but Paris stepped in to help with printing the paperwork. We were then informed by Daniel that our vehicle was still in PDI and awaiting detailing. This was particularly frustrating as we had been assured that the vehicle would go directly to PDI and detailing after the negotiation was finished. We ended up waiting an additional two hours for the vehicle after completing the finance process. In total, we spent over six hours trying to complete this purchase. In my thirty years of buying cars, I have never experienced such a long wait. The updates from Daniel were inaccurate, and we received only one follow-up from Sales Manager Parks immediately after the purchase, with no further communication during the four and a half hours of waiting. The Sales Manager should have kept us better informed about the vehicle's status. Daniel should have been clearer about the delay, and your service center needs to address why the PDI and detailing took so long. After the sale, Daniel mentioned that we would receive a survey and encouraged us to let him know if we were dissatisfied. I was honest with him before leaving, stating that Vandergriff Chevy had failed us and that we would not be returning. I cannot, in good faith, recommend Vandergriff to others looking to buy a vehicle. More
Emily and Travis were so awesome and helpful! Cannot express enough how good they are at what they do! Very much appreciated! Would recommend these two to others! Cannot express enough how good they are at what they do! Very much appreciated! Would recommend these two to others! More
Had a fantastic experience selling my car to Carlos. This was my first time selling, and he was very attentive, informative, and was able to get me a very fair and competitive price for my car. The whol This was my first time selling, and he was very attentive, informative, and was able to get me a very fair and competitive price for my car. The whole process was super efficient and customer service was great as everyone was very nice and accommodating. Highly recommend working with Carlos! More
Carlos, Scott, and the finance office were all amazing to work with. No back and forth, met my budget needs with no hassle. Great car buying experience. I will return for sure! work with. No back and forth, met my budget needs with no hassle. Great car buying experience. I will return for sure! More