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Vandergriff Chevrolet

Arlington, TX

3.9
745 Reviews

1200 Interstate 20 West

Arlington, TX

76017

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Showing 745 reviews

August 27, 2024

Isaac was absolutely amazing! Be sure to ask for him! His extensive knowledge about our Silverado and his attentive approach made our experience standout. More

by abelhernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac
Aug 28, 2024 -

Vandergriff Chevrolet responded

Thank you for sharing your experience! We’re thrilled to hear that Isaac made such a positive impression with his knowledge and attentive service. We’ll be sure to pass along your kind words to him. We look forward to assisting you again in the future!

August 26, 2024

We will not be returning to Vandergriff Chevy due to the excessive wait time we experienced after purchasing our vehicle. We traveled three hours specifically to buy a particular model. Despite arriving at More

by catjohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cecilia, Daniel, Jessica, Parks
Aug 29, 2024 -

Vandergriff Chevrolet responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait time and the issues you faced during your visit. This is not the level of service we aim to provide, and we understand your frustration. To address these concerns and to work towards a resolution, please contact Scott Shedden, our General Sales Manager, at Sshedden@vtaig.com. Scott will be able to look into your experience in detail and ensure that any necessary improvements are made. Your feedback is invaluable to us, and we are committed to making things right. Thank you for bringing this to our attention.

August 03, 2024

Emily and Travis were so awesome and helpful! Cannot express enough how good they are at what they do! Very much appreciated! Would recommend these two to others! More

by AWebber.3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Boss, and Travis
Aug 06, 2024 -

Vandergriff Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that Emily and Travis provided you with exceptional service. Your recommendation means a lot to us. If you need anything else or have further questions, feel free to reach out. We look forward to assisting you again in the future!

July 23, 2024

Had a fantastic experience selling my car to Carlos. This was my first time selling, and he was very attentive, informative, and was able to get me a very fair and competitive price for my car. The whol More

by v
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlos Lewis
Jul 29, 2024 -

Vandergriff Chevrolet responded

Thank you for sharing your positive experience! We’re delighted to hear that Carlos provided excellent service and made your first car-selling experience smooth and efficient. Your recommendation means a lot to us, and we’re glad our team was able to assist you so well. If you need anything in the future, don’t hesitate to reach out. Thank you again!

July 22, 2024

Carlos, Scott, and the finance office were all amazing to work with. No back and forth, met my budget needs with no hassle. Great car buying experience. I will return for sure! More

by sssmitty1411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos, Scott, and Pedro
Jul 26, 2024 -

Vandergriff Chevrolet responded

Thank you for your review! We’re thrilled to hear that Carlos, Scott, and the finance team provided you with a smooth and hassle-free car buying experience. Meeting your budget needs and making the process easy is what we strive for. We look forward to seeing you again in the future! If you need anything else, don’t hesitate to reach out.

July 19, 2024

Vandergriff Chevrolet is clean, friendly and helpful with plenty of options to chose from. Thank you More

by Mworkman08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Lewis
July 12, 2024

Beware of Vandergriff Chevrolet. Complete lack of Ethics. Watch out for Cotton, Manager Finance Lesha, Sales Manager Isaac, Sales Davis, Sales These people will bait More

by WILLIAMPARRISH
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Cotton, Manager Finance Lesha, Sales Manager Isaac, Sales Davis, Sales
Jul 19, 2024 -

Vandergriff Chevrolet responded

We are truly sorry to hear about your negative experience. Your frustration is completely understandable, and it’s concerning to hear about the lack of communication and professionalism you encountered during your vehicle purchase process. We take your feedback very seriously. It’s unacceptable that you faced delays and were ultimately unable to complete your purchase as expected. We deeply regret any inconvenience this has caused you, including the need to cancel financing and adjust your insurance. To address your concerns directly and work towards a resolution, please contact Reggie Carter, our General Sales Manager, at RCarter01@vtaig.com. Reggie is committed to investigating your situation and ensuring that your voice is heard. Thank you for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to make things right.

June 30, 2024

The customer service experience at this dealership has been very disappointing. After purchasing a new truck, I have encountered ongoing issues with the reliability and performance of the vehicle. Additio More

by albertocamarillo81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vianey Vega
June 30, 2024

Financing did not go over final numbers & added undisclosed fees.Vehicle had quarter of tank & was not detailed as agreed. More

by cedillo83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ayden
June 26, 2024

I had a great experience buying a truck from Vandergriff Chevrolet. The staff was friendly and helpful, and the process was smooth and efficient. Highly recommend! More

by Efxgrantiii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Sharoupim