
Vandergriff Chevrolet
Arlington, TX
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Today's visit was an emergency repair. I was relieved to know that every effort was being exerted to try to accommodate my needs. Everyone was polite and professional. My quote was even a I was relieved to know that every effort was being exerted to try to accommodate my needs. Everyone was polite and professional. My quote was even a few dollars less, which is always a plus. Please keep up the good and professional work that you all provide. More
1. you guys kept my car for 1-1/2 weeks. this happens every time I bring it in for service. 2. the repair was not complete the first time. I drove it away and within 30 minutes the alarms on the dash we every time I bring it in for service. 2. the repair was not complete the first time. I drove it away and within 30 minutes the alarms on the dash went off again, so i brought it back in. 3. after another diagnosis by the service tech, I was told that other parts 'broke' after i drove it off and it would be more money to get those parts replaced. 4. then i get a call from the service advisor telling me that she forgot to tell me some additional work would be needed on top of that and it would cost even more. I am totally disappointed in this level of service. I am not a bank to keep making withdrawals from. this is the last time I will bring my Equinox to Vandergriff for service. Jack L Burk More
Disappointed with service department. 10 minutes until I was even greeted when I showed up for my scheduled appointment, then an hour and a half to wait for what was supposed to be an oil 10 minutes until I was even greeted when I showed up for my scheduled appointment, then an hour and a half to wait for what was supposed to be an oil change and tire rotation. They changed the oil, but did not rotate tires or inflate to my requested psi. Better service and speed out of Valvoline local oil change shop. More
MJ was polite and listened to the problem I was having with my Traverse. Since he had to keep it longer than a day, he removed car seats for my Grandkids and reinstalled them into my husbands car! He went with my Traverse. Since he had to keep it longer than a day, he removed car seats for my Grandkids and reinstalled them into my husbands car! He went above and beyond! More
Setting up the appointment to have my Silverado was very simple. The staff was very professional and the drop off and pick up went very smoothly. I couldn't be more pleased with the quality of the service p simple. The staff was very professional and the drop off and pick up went very smoothly. I couldn't be more pleased with the quality of the service provided and will definitely go back. More