Vandergriff Chevrolet

Recently had my second oil change and other than trying to sell me an oil additive which I’ve never experienced anywhere the service was good to sell me an oil additive which I’ve never experienced anywhere the service was good More

I am writing to formally express my dissatisfaction with the service experience my mother and I endured at Vandergriff Chevrolet, an experience I would not wish on any customer. Beginning in October and ex the service experience my mother and I endured at Vandergriff Chevrolet, an experience I would not wish on any customer. Beginning in October and extending into the new year, I assisted my mother with her vehicle repair, which became a prolonged and frustrating ordeal rather than a routine service matter. The process was marked by poor handling, inconsistent communication, and decisions that placed an unnecessary burden on my mother. While I acknowledge that Service Manager Jason made efforts to correct issues in the ninth hour and provide assistance, the overall experience was significantly impacted by the conduct of team member Charlie Lewis. Despite repeated interactions, Mr. Lewis continued to display fast talking and disingenuous behavior that undermined trust and contributed to ongoing confusion throughout the repair process. In addition, we were denied the opportunity to use an email promotional discount that had been sent to us based on previous work performed at your dealership. This discount should have been honored, yet it was not applied or meaningfully addressed. Compounding these issues, a loaner vehicle was not offered or made available during a repair period that lasted approximately 30 total days. This lack of transportation support caused significant inconvenience and further frustration, especially given the extended timeline of the repair. More concerning is the current condition of the vehicle. After the initial repair, the car had to be returned twice within a matter of three days due to improper diagnostics. At this point, additional problems have surfaced, leading us to believe the vehicle may have been misdiagnosed from the start. From our perspective, it appears that the original diagnostic approach may have been insufficient, raising concerns that subsequent issues are now being addressed after the fact. This gives the impression that accommodations noted on paper may not have reflected a complete or accurate repair of the vehicle. Customers should not have to repeatedly return their vehicle for the same or related issues, nor should they feel uncertain about the accuracy of diagnostics after such an extended service period. I am submitting this complaint so that Vandergriff Chevrolet can fully review what occurred, address the service practices and communication failures involved, and take corrective action to prevent this type of experience from happening to other customers. We expect accountability, transparency, and meaningful improvement. Thank you for your time and attention to this matter. I look forward to your response. Sincerely,
 Dameon Sipho 
 On behalf of my mother More

Very helpful and took his time to show me vehicle that I was looking for was looking for More

I had a wonderful experience with Jordy. He was really helpful, explained this very well to me and my father. Helped me get the lowest deal possible. He was really helpful, explained this very well to me and my father. Helped me get the lowest deal possible. More

If you need to buy a vehicle near Arlington, TX you need to come see Ms. Wendy Martinez at Vandergriff Chevrolet where she will do her best to get you a good deal on your next vehicle purchase. I highly rec to come see Ms. Wendy Martinez at Vandergriff Chevrolet where she will do her best to get you a good deal on your next vehicle purchase. I highly recommend Ms. Wendy for your next vehicle purchase where she will take care of you with above beyond customer service skills! More

One star — classic bait and switch. I was lured in by a 2020 Ford Escape, single owner, ~100K miles, listed for just under $6K. Perfect first car for our child, or so we thought. I s I was lured in by a 2020 Ford Escape, single owner, ~100K miles, listed for just under $6K. Perfect first car for our child, or so we thought. I submitted an online request, called right when they opened, and Ben Sherman from internet sales confirmed it was available and set an appointment. After driving over an hour, I checked in and was handed off to Ricky. He gathered my info, made me wait, then claimed the car was “in inventory but nowhere to be found.” Instead, he tried showing me other cars in that price range — none of which were safe or acceptable. When I asked for a manager, Jerry appeared and suddenly declared the Escape had already been sold. Yet, as of this review, the same 2020 Ford Escape is still listed on their website. This dealership clearly values short‑term scams over customer trust or loyalty. Take your money elsewhere. More