Vandergriff Acura

I’ll admit buying a car is not usually much fun. However, my recent experience with Vandergriff Acura was in fact extremely easy and enjoyable. I highly recommend them if you need a new Acura in DF However, my recent experience with Vandergriff Acura was in fact extremely easy and enjoyable. I highly recommend them if you need a new Acura in DFW area. I recently bought a 2011 RDX from them in late Dec 2010. I try to be an informed buyer and I believe this helps. I do a bit of upfront work visiting various online car sites (general ones such as Edmunds) to read reviews. Then out to some dealers to test drive various possible car alternatives. Once the short list is determined, brand specific websites (such as Acurazine) help provide additional user insight, experiences and general pricing trends. There are 4 Acura dealers in DFW area and Vandergriff is clearly not the closest one to me. However, they seem to have an honest and friendly approach… hey, I like that they have employee pictures on the website. This is the second time I have dealt with the Internet director Steve Morrell. He’s a great guy with years of experience and a clear a love of what he does. By the way, the first interaction didn’t materialize in a sale for them…( I tried to purchase a 2009 TSX manual but they didn’t have this scarce model in stock, so I ultimately purchased it out of State). Once we decided on a RDX, we reached out to the various Acura dealers. I sent emails out and Steve was the most responsive while providing a reasonable price right off the bat – just the way it should be. We confirmed things via email and then I phoned him late on a Saturday night and completed the sale for pickup on Monday. Arriving on Monday, the vehicle actually had a 150+ more miles on it than he said to me on the phone… so he let me know up front and threw in set of mats to make good… no issues or big deal but certainly a nice touch on his part. We completed the transaction in less than a couple hours including working with finance (nice straight forward process) and drove it home. All in all, a very enjoyable experience! More

User Rating: 1 out of 5 stars by vemms76 03/29/2011 User Rating: 1 out of 5 stars by vemms76 03/29/2011 Did not honor quoted price over the phone. Travelled 200 miles to get there and was told they User Rating: 1 out of 5 stars by vemms76 03/29/2011 Did not honor quoted price over the phone. Travelled 200 miles to get there and was told they would not honor the price. I would have to lease to get close and pay a large payment of the end of the lease. WHAT. Don't recall the saleman's name but he manager Robert Knowles was even slimier than the saleman. IMPORTANT NOTE: JOE BLAIR IS ACTUALLY ROBERT KNOWLES WHO HAPPENS TO BE THE MANAGER OF THIS STORE. I THINK HE BROKE THE RULES AND CONDITIONS OF THIS REVIEW. I WONDER HOW MANY OTHER EMPLOYEES DID THE SAME. ----PATHETIC-------GO SOMEWHERE ELSE TO BUY YOUR ACURA More

I can't say enough good things about Vince and the service he provides. He goes out of his way to be helpful and always remembers us and the specifics of the service we want such as synthetic oil. W service he provides. He goes out of his way to be helpful and always remembers us and the specifics of the service we want such as synthetic oil. We pay a premium for using the dealership for service but Vince makes sure that we get our money's worth. More

Bought a used car. I was first told that it had a 77 point "safety" inspection, then a 127 point inspection. Where all safety features were checked and all fluids replaced. On my way home it got dark point "safety" inspection, then a 127 point inspection. Where all safety features were checked and all fluids replaced. On my way home it got dark and I saw 3 warning lights on for the brake and steering assist systems. All fluids were low in the car, overfill for radiator empty, brake fluid below minimum (causing the warning lights to come on), and power steering fluid was at min cold when the car was hot, and the oil was very dirty for having just being test driven. The air filter was black and full of hair. They would not take money off the price for bald tires that they said were still passable. Then they forgot to put on my inspection sticker.Went to get sticker was told tires were too bald to pass but would luckily let me slide. When I called to tell the manager that they forgot the sticker he only went "psssssh, well they should have. I told him the fluids were low and he only wanted to argue with me that the overfill should be empty when it clearly has a min and max indicator on the reservoir. I did not receive so much as a "sorry bout that" from him. Horrible customer service from the management. And I feel that this "safety inspection" was never done or they would have topped off the fluids and put some decent tires on this car. They let me drive home 400 miles on bald tires. More

I have exclusively purchased and brought both of the Acura vehicles that I have owned over the past 7 years to this dealership and the service department is outstanding. They are always prompt to help, Acura vehicles that I have owned over the past 7 years to this dealership and the service department is outstanding. They are always prompt to help, set up an appointment for service, answer any questions and make a loaner car available so I can continue with my busy schedule. The waiting areas are clean and conveniently set up for customers with children, which is important to me. I would not hesitate to recommend this dealership to family or friends. More

My wife and I purchased a 2008 Volvo XC90 at Vandergriff Acura in Arlington, TX and the entire process took less than 1 hour. The experience, dealership, and pricing far exceeded our expectations. Glenn a Acura in Arlington, TX and the entire process took less than 1 hour. The experience, dealership, and pricing far exceeded our expectations. Glenn and Bill were very respectful of our time and more than fair in negotiating price. More

David was so pleasant and helpful. I did not feel pressured at any time, it was such a good experience. He was personable and so friendly. He talked with my son-in-law over the phone and was very p pressured at any time, it was such a good experience. He was personable and so friendly. He talked with my son-in-law over the phone and was very professional and helpful. He was very patient when "teaching" me the details of my new car and has even called to check on me afterward. He was absolutely fantastic!!! I feel that I would be welcome to contact him at anytime in the future. That means a lot. Eric was also very friendly and easy to chat with. Denise M. in the finance area was great. She explained everything very well and was very patient. I have also spoken with her by phone since and she has been a great help. Thanks to everyone at Vandergriff Acura.....I will highly recommend this dealership to my friends and family. A really good, solid buying experience. More

I purchased my car from Vandergriff Acura 4 1/2 years ago. It was a very good experience. Since then, Vince has serviced my car. He and the service crew have done an excellant job. He also communicates w ago. It was a very good experience. Since then, Vince has serviced my car. He and the service crew have done an excellant job. He also communicates what was done to the car and what will need to be done next very clearly.You rarely find a dealer that has both excellant sales and service that you find at Vandergriff Acura. Thanks More

Excellent customer services. Friendly and easy going atmosphere from Henry and Eric Blair. No pressure of buying a car like other saleperson(s) from different car dealers. Henry provided excellent cus atmosphere from Henry and Eric Blair. No pressure of buying a car like other saleperson(s) from different car dealers. Henry provided excellent customer service and patience with us on the car tutorial lessons on the car and its technology package. We have looked at a few used 2008 RL from other dealers and did not like their services. We initially looked at the 2008 RL at Vandergriff; however, my wife wanted to see the new 2010 RL. Henry took the times and explained to us with no pressure of buying either car. Eric Blair was a great addition to Henry that gave us the at ease and comfort level to make the deal. Both were excellent at what they do. Will buy another car when we are ready. Will also refer friends and co-workers to Vandergriff with no hestitation. CJ Vuong More

The reason for the rating is as follows; I have had my The reason for the rating is as follows; I have had my 2008 Acura MDX for two years. I am pleased with the service received when I bring my car in f The reason for the rating is as follows; I have had my 2008 Acura MDX for two years. I am pleased with the service received when I bring my car in for maintenance. I will call Vince Knighton for an appointment and he takes care of all the details. More