Vandergriff Acura

I can't say enough good things about Vince and the service he provides. He goes out of his way to be helpful and always remembers us and the specifics of the service we want such as synthetic oil. W service he provides. He goes out of his way to be helpful and always remembers us and the specifics of the service we want such as synthetic oil. We pay a premium for using the dealership for service but Vince makes sure that we get our money's worth. More

Bought a used car. I was first told that it had a 77 point "safety" inspection, then a 127 point inspection. Where all safety features were checked and all fluids replaced. On my way home it got dark point "safety" inspection, then a 127 point inspection. Where all safety features were checked and all fluids replaced. On my way home it got dark and I saw 3 warning lights on for the brake and steering assist systems. All fluids were low in the car, overfill for radiator empty, brake fluid below minimum (causing the warning lights to come on), and power steering fluid was at min cold when the car was hot, and the oil was very dirty for having just being test driven. The air filter was black and full of hair. They would not take money off the price for bald tires that they said were still passable. Then they forgot to put on my inspection sticker.Went to get sticker was told tires were too bald to pass but would luckily let me slide. When I called to tell the manager that they forgot the sticker he only went "psssssh, well they should have. I told him the fluids were low and he only wanted to argue with me that the overfill should be empty when it clearly has a min and max indicator on the reservoir. I did not receive so much as a "sorry bout that" from him. Horrible customer service from the management. And I feel that this "safety inspection" was never done or they would have topped off the fluids and put some decent tires on this car. They let me drive home 400 miles on bald tires. More

I have exclusively purchased and brought both of the Acura vehicles that I have owned over the past 7 years to this dealership and the service department is outstanding. They are always prompt to help, Acura vehicles that I have owned over the past 7 years to this dealership and the service department is outstanding. They are always prompt to help, set up an appointment for service, answer any questions and make a loaner car available so I can continue with my busy schedule. The waiting areas are clean and conveniently set up for customers with children, which is important to me. I would not hesitate to recommend this dealership to family or friends. More

My wife and I purchased a 2008 Volvo XC90 at Vandergriff Acura in Arlington, TX and the entire process took less than 1 hour. The experience, dealership, and pricing far exceeded our expectations. Glenn a Acura in Arlington, TX and the entire process took less than 1 hour. The experience, dealership, and pricing far exceeded our expectations. Glenn and Bill were very respectful of our time and more than fair in negotiating price. More

David was so pleasant and helpful. I did not feel pressured at any time, it was such a good experience. He was personable and so friendly. He talked with my son-in-law over the phone and was very p pressured at any time, it was such a good experience. He was personable and so friendly. He talked with my son-in-law over the phone and was very professional and helpful. He was very patient when "teaching" me the details of my new car and has even called to check on me afterward. He was absolutely fantastic!!! I feel that I would be welcome to contact him at anytime in the future. That means a lot. Eric was also very friendly and easy to chat with. Denise M. in the finance area was great. She explained everything very well and was very patient. I have also spoken with her by phone since and she has been a great help. Thanks to everyone at Vandergriff Acura.....I will highly recommend this dealership to my friends and family. A really good, solid buying experience. More

I purchased my car from Vandergriff Acura 4 1/2 years ago. It was a very good experience. Since then, Vince has serviced my car. He and the service crew have done an excellant job. He also communicates w ago. It was a very good experience. Since then, Vince has serviced my car. He and the service crew have done an excellant job. He also communicates what was done to the car and what will need to be done next very clearly.You rarely find a dealer that has both excellant sales and service that you find at Vandergriff Acura. Thanks More

Excellent customer services. Friendly and easy going atmosphere from Henry and Eric Blair. No pressure of buying a car like other saleperson(s) from different car dealers. Henry provided excellent cus atmosphere from Henry and Eric Blair. No pressure of buying a car like other saleperson(s) from different car dealers. Henry provided excellent customer service and patience with us on the car tutorial lessons on the car and its technology package. We have looked at a few used 2008 RL from other dealers and did not like their services. We initially looked at the 2008 RL at Vandergriff; however, my wife wanted to see the new 2010 RL. Henry took the times and explained to us with no pressure of buying either car. Eric Blair was a great addition to Henry that gave us the at ease and comfort level to make the deal. Both were excellent at what they do. Will buy another car when we are ready. Will also refer friends and co-workers to Vandergriff with no hestitation. CJ Vuong More

The reason for the rating is as follows; I have had my The reason for the rating is as follows; I have had my 2008 Acura MDX for two years. I am pleased with the service received when I bring my car in f The reason for the rating is as follows; I have had my 2008 Acura MDX for two years. I am pleased with the service received when I bring my car in for maintenance. I will call Vince Knighton for an appointment and he takes care of all the details. More

Eric was absolutely wonderful and did exactly what I wanted with trying to surprise my daughter with a new car. This is the 5th vehicle we have bought from Vandergriff, 2 Hondas and 3 Acuras. We have h wanted with trying to surprise my daughter with a new car. This is the 5th vehicle we have bought from Vandergriff, 2 Hondas and 3 Acuras. We have had great service each and every time. The services being offered with Acura are a SIGNIFICANT factor in our choosing Acura, especially the concierge service. With this level of service, I'm sure we will continue to be a customer. Thank you for providing such a quality vehicle AND dealership! More

It was a great experience. This is my third RL from Vandergriff. I come back because of the great service. Vince is my service specialist and he always goes the extra mile to make certain that my c Vandergriff. I come back because of the great service. Vince is my service specialist and he always goes the extra mile to make certain that my car is in top running order. He takes my phone calles, sets up my appointments and gets me back on the road in record time. I will continue doing business with Vandergriff as long as they continue to employ good people like Vince. More