Vandergriff Acura

Let me state clearly that this review is only of the Service department. A few instances come to mind as I rate this dealership... 1. "Checking" the engine and cabin air filter is a part of the "A1 Service department. A few instances come to mind as I rate this dealership... 1. "Checking" the engine and cabin air filter is a part of the "A12" (oil change) maintenance. These filters are very easy to replace and Vandergriff seems to enjoy trying to get this easy money. I once changed the engine air filter and cabin air filter myself about one week before taking it in for an oil change service. When I took it in for service, the tech tells me I needed new filters. I called their bluff and asked them to show me both filters and that they could replace them if they were dirty. They brought just the cabin filter and there was a huge grease smudge on it. To be sure that's what they were calling "dirty," I asked them where it's dirty, and they pointed to the grease. I'm almost certain they put this there as a result of being called out. I'll put it this way...there definitely wasn't a smudge on it when I installed it a week earlier and a cabin filtration system doesn't filter axle grease... During the same instance, as I drove home, there was an abnormally loud humming noise coming from under the hood. After I got home, I popped the hood open and opened the engine filter compartment. The gasket/seal that comes on non-OEM engine filters had been removed. The humming was a result of the lack of proper seal. This seal was on there when I installed it. When I called and asked, the technician said that Acura parts do not have a detachable seal and wouldn't even agree to saying that the seal could have accidentally come off during their "inspection." 2. One instance, I got an oil change here and drove home. A few hours later as I was backing out of my driveway I noticed a huge (approximately 5-inch diameter) oil spot. I called them immediately and asked them to tow my car in as there was a leak. They sent a tech out to my house the next day and, as it turns out, they had failed to clean the bottom of the car and the oil had collected and leaked. I'm glad it was just a small issue...but it ruined my driveway (Naturally, I had just had the driveway poured a month before this happened.) They actually handled this situation as well as they could have...the problem is that wiping leaked oil from the undercarriage is a routine thing any maintenance person does, especially if the car is already up on a hoist. If they had just done this initially, this wouldn't have happened. More

I visited this dealership around 10:30 am to inquire about purchasing a used Acura. My orginal sales associate had to leave for a family emergency so I was introduced to a different sales associate, alo about purchasing a used Acura. My orginal sales associate had to leave for a family emergency so I was introduced to a different sales associate, along with two additional people from other departments ( including Keith Poole). I was informed that I didn't qualify for a purchase due to my credit score, but was offered a lease option for a new vehicle. I decided to except the offer, but I did explain that I was hesitant because I didn't come for a lease and had never had one. Keith was asked to join the sale to help convince me of how great and much better the lease option was for me rather than a purchase.After waiting over an hour thinking I was getting ready to go over paper work and get my car, I was told that I didn't qualify for a new car either. I was offered a used car to lease, but the car nor the paper work still wasn't ready to go. I hadn't eaten yet that day, and by then it was 3 pm and I had to pick my child up from school. I was given a loaner car and told to come back the next day to pick up my actual car and sign paper work the next day. But not without them taking my $1500 down payment and keeping my 2009 Honda Civic trade-in of course. I discussed my agreement with my family after I got home and they told me to look into speaking with a different Acura dealer because they thought I could get a better deal, becasue of their experice they had with them. I called and decided to go to this other dealer ship the same day. I was offered to purchase a better car, they bought my trade in for $1000 more than Vandergriff offered, and they offered a 8.9% interest rate - against Vandergriff's 14.9%. This all happen within 3 hrs and I signed on the dotted line. The next day I returned the loaner to Vandergriff and discussed my decision with my orginal sales associate. He did try to counter offer with lower lease payment offer and so did the finace guy but I explained that I had made my decision and didn't really want to prolong purchasing a car. I just needed my $1500 check and Honda Civic. After waiting for about 45 min, Keith Poole proceeded to tell me, as I was cleaning out my old car and placing things in my new car, that my check had been deposited the night before and wasn't avaliable. He had to call a special dept tomorrow and let them know to cut me a check, but he didn't know how long it would take. He didn't say he would even call when it was ready, I asked him if I needed to call him. He just said "maybe tomorrow, but we'll let you know". He also stated " my assciates worked on your deal all night with your bad credit just for you to go down the street for $50-60 off". I tried to explain to him that this wasn't what happend, he cut me off and kept yelling at me while my child was standing there. I was so insulted and embarrassed that he was compelled to act like this. Every customer has the right to shop around for the best offer, and I just lucked up and got the best deal before I signed any paper work. For him to yell about how bad my credit was and how they worked all day and night on it was crazy. It couldn't have been to bad since another dealer was able to give me lower payments and better car in 3 hrs total, so I guess the joke is on him and his staff. He just left a horrible taste in my mouth. I actually was satisfied with the level of service I recieved from Vandergriff prevously until he decided to comfront me about my final decision. RUDE! I will never referr anyone there and if someone mentions purchasing an Acura, I will definitely tell them about my experience and recommend they not step foot into this dealership! By the way, I am still getting the run around about my check and had to end up calling my bank to cancel the check. HORRIBLE! More

Had a wonderful experience with this dealership. Walked in with little or no expectations due to my own circumstances (upside-down in my trade, low credit score, etc) and walked out with the exact vehicle in with little or no expectations due to my own circumstances (upside-down in my trade, low credit score, etc) and walked out with the exact vehicle I wanted. It took a while, but purchasing a vehicle usually does, so that wasn't an issue. I've purchased from several different dealerships and none has impressed me like the staff at Vandergriff. They worked very diligently to finish my transaction. If you think there's no chance you can buy the car you want...just give them a shot...they will surprise you. Make it your first stop when you're car shopping. Even if it isn't an Acura you're looking for, they have a huge selection of pre-owned vehicles. More

I purchase a used car from Vandergriff in November. 3 weeks later my low tire light comes on and I am noticing a noise coming from the passenger side wheel area. I take the vehicle to the dealership and weeks later my low tire light comes on and I am noticing a noise coming from the passenger side wheel area. I take the vehicle to the dealership and I am told the front two tires are bad and need to be replaced due to the alignment being out on the car. I was also told the noise was a damaged fender well and it needed to be replaced. At witch point I was told none of these repairs were covered under the extended warranty. I asked if the alignment is tested during there vaunted 77 point inspection and I can not get a straight answer. The alignment was obviously bad when I purchased the car in order for the tires to be completely bald on the inside of the tire, they would take no responsibility for it and had nothing further to say to me on the matter. So I have them put my car back the way it was, they charge me a $60 fee and I take it to an independent. The noise was not caused by a fender well, it was caused by something wrong in the suspension, that WAS covered under the extended warranty, and also could have been the reason for the alignment issues. I still had to buy 2 new tires but the independant fixed the issue and realigned the frontend (covered by the warranty). After reading several reviews, almost none of the reviews for used car sales or service are good ones. I would recommend never buying a used car from this dealership. More

Bought a used TL that still needs major mechanical repair. After the test drive and financing tried to take advantage (and they probably did in the end),warning lights lit up the panel. The salesman s repair. After the test drive and financing tried to take advantage (and they probably did in the end),warning lights lit up the panel. The salesman said drive the car home and with driving the warning lights would go out. I did and the next day they were still on . When I returned to the Dealership, I was told that the car was sold as is and there was nothing that they could do. After a lengthy discussion , ONE problem was repaired ,but numerous others have been my headache. More

I had a great experience at this dealership. I had already established a relationship with John Thompson via the internet, as that’s where I began my search for a pre-owned Acura. From the start, he w already established a relationship with John Thompson via the internet, as that’s where I began my search for a pre-owned Acura. From the start, he was very helpful, providing all of the information I needed in a friendly and timely matter, but never pressuring me. Once I found one I wanted to see, I went down to the lot and he showed me the car and allowed me time and space to explore the car without pressuring me. He was there to answer any questions, but he didn’t overwhelm me. I decided to purchase, and he was very efficient and knowledgeable during the appraisal and negotiating process. It didn’t take long at all, and I never felt belittled or disrespected for even a minute. The entire process did take a little bit of time, but that’s normal with all of the paperwork and official items that need to be completed. All in all, it was a very easy and pleasant experience. Everyone I dealt with at Vandergriff was friendly, professional and helpful. I would recommend this dealership to others who are looking for a new or pre-owned Acura. More

We would not go to any other dealership than Vandergriff Acura! They have the best sales people and service department!! We are always made to feel welcome and are treated with respect. Acura! They have the best sales people and service department!! We are always made to feel welcome and are treated with respect. More

I tried to call this place all day and no one picks up the phone. I have attempt 6 times to reach them. do they even have anyone working at this place? the phone. I have attempt 6 times to reach them. do they even have anyone working at this place? More

Would never recommend this dealer. Tommy the sales person did a good job. Quoted a price out the door of $22,400. We had to go back to Plano to pick up kids. Got a cashiers check for the full amoun person did a good job. Quoted a price out the door of $22,400. We had to go back to Plano to pick up kids. Got a cashiers check for the full amount and drove back to dealership to fill out paperwork and get car. My wife was filling out the paperwork when Tommy noticed the price was$24,600 Terry in finance said Tommy must have misunderstood and they could not honor the price quoted. We spent over 6 hours driving back and forth to the dealer and did not get a car. Terry is truly a poor finance person that would not honor his employees mistake. I've been in business for over 25 years and would always make it right for a customer, especially if the mistake is on me or my team. Wasted a tank of gas, time to deal with Terry who in my opinion is a worthless manager that I would not hire to take out the trash. Terry. Do the right thing and honor the deal you make. Not worth losing a customer over $1400. You are in management for gods sake! ACT LIKE it Do not waste your time dealing with Vandergrriff Acura in Arlington. They are a rip off! More

Told me was going to give me a great deal on a 27k tx 25.8k. Except was online on the site for 25k. Thy begged me to come back. Went on other dealer ship paid 100 bucks more got a newer car with 9k miles 25.8k. Except was online on the site for 25k. Thy begged me to come back. Went on other dealer ship paid 100 bucks more got a newer car with 9k miles. Boo to you. Have questions. Happy to answer them More