Vandergriff Acura

Had a wonderful experience with this dealership. Walked in with little or no expectations due to my own circumstances (upside-down in my trade, low credit score, etc) and walked out with the exact vehicle in with little or no expectations due to my own circumstances (upside-down in my trade, low credit score, etc) and walked out with the exact vehicle I wanted. It took a while, but purchasing a vehicle usually does, so that wasn't an issue. I've purchased from several different dealerships and none has impressed me like the staff at Vandergriff. They worked very diligently to finish my transaction. If you think there's no chance you can buy the car you want...just give them a shot...they will surprise you. Make it your first stop when you're car shopping. Even if it isn't an Acura you're looking for, they have a huge selection of pre-owned vehicles. More

I purchase a used car from Vandergriff in November. 3 weeks later my low tire light comes on and I am noticing a noise coming from the passenger side wheel area. I take the vehicle to the dealership and weeks later my low tire light comes on and I am noticing a noise coming from the passenger side wheel area. I take the vehicle to the dealership and I am told the front two tires are bad and need to be replaced due to the alignment being out on the car. I was also told the noise was a damaged fender well and it needed to be replaced. At witch point I was told none of these repairs were covered under the extended warranty. I asked if the alignment is tested during there vaunted 77 point inspection and I can not get a straight answer. The alignment was obviously bad when I purchased the car in order for the tires to be completely bald on the inside of the tire, they would take no responsibility for it and had nothing further to say to me on the matter. So I have them put my car back the way it was, they charge me a $60 fee and I take it to an independent. The noise was not caused by a fender well, it was caused by something wrong in the suspension, that WAS covered under the extended warranty, and also could have been the reason for the alignment issues. I still had to buy 2 new tires but the independant fixed the issue and realigned the frontend (covered by the warranty). After reading several reviews, almost none of the reviews for used car sales or service are good ones. I would recommend never buying a used car from this dealership. More

Bought a used TL that still needs major mechanical repair. After the test drive and financing tried to take advantage (and they probably did in the end),warning lights lit up the panel. The salesman s repair. After the test drive and financing tried to take advantage (and they probably did in the end),warning lights lit up the panel. The salesman said drive the car home and with driving the warning lights would go out. I did and the next day they were still on . When I returned to the Dealership, I was told that the car was sold as is and there was nothing that they could do. After a lengthy discussion , ONE problem was repaired ,but numerous others have been my headache. More

I had a great experience at this dealership. I had already established a relationship with John Thompson via the internet, as that’s where I began my search for a pre-owned Acura. From the start, he w already established a relationship with John Thompson via the internet, as that’s where I began my search for a pre-owned Acura. From the start, he was very helpful, providing all of the information I needed in a friendly and timely matter, but never pressuring me. Once I found one I wanted to see, I went down to the lot and he showed me the car and allowed me time and space to explore the car without pressuring me. He was there to answer any questions, but he didn’t overwhelm me. I decided to purchase, and he was very efficient and knowledgeable during the appraisal and negotiating process. It didn’t take long at all, and I never felt belittled or disrespected for even a minute. The entire process did take a little bit of time, but that’s normal with all of the paperwork and official items that need to be completed. All in all, it was a very easy and pleasant experience. Everyone I dealt with at Vandergriff was friendly, professional and helpful. I would recommend this dealership to others who are looking for a new or pre-owned Acura. More

We would not go to any other dealership than Vandergriff Acura! They have the best sales people and service department!! We are always made to feel welcome and are treated with respect. Acura! They have the best sales people and service department!! We are always made to feel welcome and are treated with respect. More

I tried to call this place all day and no one picks up the phone. I have attempt 6 times to reach them. do they even have anyone working at this place? the phone. I have attempt 6 times to reach them. do they even have anyone working at this place? More

Would never recommend this dealer. Tommy the sales person did a good job. Quoted a price out the door of $22,400. We had to go back to Plano to pick up kids. Got a cashiers check for the full amoun person did a good job. Quoted a price out the door of $22,400. We had to go back to Plano to pick up kids. Got a cashiers check for the full amount and drove back to dealership to fill out paperwork and get car. My wife was filling out the paperwork when Tommy noticed the price was$24,600 Terry in finance said Tommy must have misunderstood and they could not honor the price quoted. We spent over 6 hours driving back and forth to the dealer and did not get a car. Terry is truly a poor finance person that would not honor his employees mistake. I've been in business for over 25 years and would always make it right for a customer, especially if the mistake is on me or my team. Wasted a tank of gas, time to deal with Terry who in my opinion is a worthless manager that I would not hire to take out the trash. Terry. Do the right thing and honor the deal you make. Not worth losing a customer over $1400. You are in management for gods sake! ACT LIKE it Do not waste your time dealing with Vandergrriff Acura in Arlington. They are a rip off! More

Told me was going to give me a great deal on a 27k tx 25.8k. Except was online on the site for 25k. Thy begged me to come back. Went on other dealer ship paid 100 bucks more got a newer car with 9k miles 25.8k. Except was online on the site for 25k. Thy begged me to come back. Went on other dealer ship paid 100 bucks more got a newer car with 9k miles. Boo to you. Have questions. Happy to answer them More

DO NOT BUY A USED CAR FROM THIS DEALERSHIP,THEY TOLD ME THAT THE CAR I BOUGHT HAD A CLEAN CAR FAX. I BOUGHT THE CAR IN MARCH FOR $15,500 WENT TO TRADE VEHICLE IN TODAY FIND OUT THAT THE VEHICLE WAS IN A MA THAT THE CAR I BOUGHT HAD A CLEAN CAR FAX. I BOUGHT THE CAR IN MARCH FOR $15,500 WENT TO TRADE VEHICLE IN TODAY FIND OUT THAT THE VEHICLE WAS IN A MAJOR COLLISION AND IS ONLY WORTH $6,000. I AM A POLICE OFFICER AND WAS IN UNIFORM THE DAY I BOUGHT THE VEHICLE AND THEY STILL LIED ABOUT THE CONDITION OF THE CAR. More

Quoted an internet price in writing. Then when I called to purchase the car, they had made an error and would not stand by the price they quoted! Offered $500 off "the real price" stating that to purchase the car, they had made an error and would not stand by the price they quoted! Offered $500 off "the real price" stating that was below invoice, but that still made them higher than other internet quotes. Understand mistakes can be made, but the lack of concern and integrity was not impressive. Those who display high trust, honor what they say to customers and then adjust internally to correct situations. More