Vandergriff Acura | Page 90

Car salesman(David) was great but his manager was aweful. I felt like i was being taking advantage of and come to find out I was. I was able to go to Goodson Acura and get a very good deal for a better car t I felt like i was being taking advantage of and come to find out I was. I was able to go to Goodson Acura and get a very good deal for a better car than Vandergriff was trying to finance me for. They were trying to finance me at a very high interest rate where as Goodson acura lowered my interest rate by 6%. Experience for me was awful, they just gave me the run around and was not very honest. They are just trying to make money, they dont really care about the customer. More

Mike was very helpful and answered all of my questions thoroughly. I felt comfortable dealing with him in the buying process. He was very friendly and I felt safe and confident buying a car from him. thoroughly. I felt comfortable dealing with him in the buying process. He was very friendly and I felt safe and confident buying a car from him. More

My Salesman, Jeff Carter, was awesome! I was his first sale and he went above and beyond to ensure I was happy. Buying a new car anywhere can just wear you out, but Jeff made it as easy as possible. He sale and he went above and beyond to ensure I was happy. Buying a new car anywhere can just wear you out, but Jeff made it as easy as possible. He always seemed to be on my side of the fence. I financed with my Bank and I think that part on Acura's end could have been made easier, but it is the same steps at any car dealership. My advise is to really look over your sales agreement with a fine tooth comb. Vandergriff's Service Department as always been first class for me. If you want a Salesman that is very patient and helps make buying a car a fun experience then Jeff Carter is your guy. HIs cell is: 972-971-7920. He is very quick to get back with you on any and all questonions. More

I had a great experience buying my first car at this dealership. Everyone was friendly and ready to negotiate. I bought a brand new car with a reasonable price in a timely manner. dealership. Everyone was friendly and ready to negotiate. I bought a brand new car with a reasonable price in a timely manner. More

When I came to VANDERGRIFF ACURA Jeff was excellent. I came from another dealership where they only approved me for a very low amount and they were trying to give me a disposable car. When I arrived to came from another dealership where they only approved me for a very low amount and they were trying to give me a disposable car. When I arrived to Vandergriff Acura , they approved me for triple the amount and I was able to get a much nicer, good and reliable car. Jeff was very helpful and made the whole experience a nice, smooth car buying experience. I will recomend this dealership to all my friends and family. Specially ask for Jeff he is excellent. More

Because I was a very satisfied current Honda Pilot owner, I did end up purchasing a 2013 Pilot. However, I visited with Larry Fine at Vandergriff Acura and was considering the 2014 MDX model. Larry spent I did end up purchasing a 2013 Pilot. However, I visited with Larry Fine at Vandergriff Acura and was considering the 2014 MDX model. Larry spent a long time, was very patient, and highly informed about the MDX. We test drove it and it really is an amazing vehicle with so many attributes. I wanted to recommend Larry and Vandergriff Acura for anyone looking for a vehicle in their market. You will be treated very well. More

This was my first time going to the dealership. It was a much better service experience then we had at Mac Church Acura. We will continue to use Vandergriff Acura for our service needs. much better service experience then we had at Mac Church Acura. We will continue to use Vandergriff Acura for our service needs. More

John Ellis provided me with honest and exceptional customer service. It was a pleasant car buying experience and I will return and refer others to Vandegriff Acura for sure. I absolutely love the Ac customer service. It was a pleasant car buying experience and I will return and refer others to Vandegriff Acura for sure. I absolutely love the Acura MDX I purchased. John helped to guide me to make the best choice for my lifestyle. It was worth the drive from Wylie....EXCEPTIONAL CUSTOMER SERVICE! More

It was my best "new car" experience. The service was friendly and I felt comfortable with no "high pressure" throughout the experience. David was very professional and took time to explain service was friendly and I felt comfortable with no "high pressure" throughout the experience. David was very professional and took time to explain the process, prepare the vehicle, and review the features of the vehicle. Kevin Jackson continued to communicate with me throughout the process, checking in to make sure that I was comfortable and that we could make a deal that would be beneficial to both of us. I will highly recommend this dealership to everyone! Thank you! More

I am active duty military and purchased a vehicle with Vandergriff Acura in Arlington, TX, while visiting family in April 2011. As part of the purchase we requested a DVD player to be installed into the Vandergriff Acura in Arlington, TX, while visiting family in April 2011. As part of the purchase we requested a DVD player to be installed into the new vehicle we were purchasing. We pointed to the DVD player that was pre-installed into other MDX vehicles and expected that the product was ACURA brand and the service would be performed at the dealer, both were assumptions I would later regret, we paid an additional $900.00 for this service. The day I came to pick up the vehicle, the DVD player installed was not Acura brand and I would find out later that it was not installed by the dealership, but a third party. At that point I did not complain because I was under a time crunch and put the blame on myself for not clarifying what I expected from the dealership. On March 22, 2013 with 35,597 miles on the odometer, I took in my vehicle to my local Acura dealership because there were some electrical problems with the vehicle. The mirror actuators were replaced and after that I was informed that the after market wiring is tied into the multi-plex unit and that this was a problem because items wired into this unit can cause problems in the electrical distribution of this vehicle. They recommended that I take the car and have the DVD player rewired in a manner so that the wiring isn't connected to the multi-plex unit. They also stated that this voided my warranty and that I would have to pay for any additional service on my vehicle for this issue. I contacted Vandergriff Acura on this issue, because I thought that since they had installed the DVD player they could assist me in getting it rewired. The Service Department General Manager told me that his wifes' car was wired the same way and he didn't have any issues with it. He said the only way they could help me was to bring the car to his dealership, that 1,695 miles or a 25 hour drive, to receive service on my vehicle, this seemed very unreasonable to me. The GM gave the impression that he didn't trust the other dealers review of my vehicle and essentially wouldn't help me out. I took my local dealerships recommendation and had a third party rewire the DVD player to the fuse box. During the rewire, the third-party showed me that the place where the wire had been soldered in was excessively burned, with charring of wires around the wire where it was connected. They described it as pretty bad work. Fortunately, as my local dealer had previously told me, this was the best case scenario in which after the rewiring of the unit my electrical problem would go away. Worst case would be that some sort of damage would be caused to other parts from the wiring, in which I would've been liable for because the DVD player install would've voided warranty coverage for those parts. So, I got lucky and my only costs were the cost to the third party that rewired the DVD player for me. More