Vandergriff Acura

Customer Curtesy Response to GM: This is laughable. The GM, John Ellis says he is horrified by my bad experience at Vandergriff Acura and he asked that I call or email Response to GM: This is laughable. The GM, John Ellis says he is horrified by my bad experience at Vandergriff Acura and he asked that I call or email so that he could get the details on what I happened. Guess they didn't read my post where I stated that I had already emailed the GM at jellis@vtaig.com with details. I decided to call instead to insure that he had received my previous email and explain verbally what took place. I called the number Mr. Ellis gave me at 9:45 am on April 7. A member of his staff informed me that he was in a meeting so I gave them my name and number told them the call was in reference to a negative review I posted online and to please have him call me back. I didn't get a call back so I called again at 2:43 pm that same day. The operator answered transferred my call then I got disconnected. I called again at 2:45 pm, another person from his staff answered and told me he had stepped out of the his office. Again I told them the purpose of my call, told them it was my second call and that I would like a call back. Here it is one day later and nothing. I understand now. I first thought it was lack of training that had led to my unpleasant experience at Vandergriff Acura, but truth of the matter is that management just doesn't care. My wife and I recently visited Vandergriff Acura in Arlington and were dishearten by their lack of professionalism and common customer courtesy. We were looking for a new car but didn't find one in our price range. The sales consultantt, Alex Sanoal, that we talked with called the following day. He told me his manager had asked him to call us back because they found a car we might be interested in. We made an appointment for 03/28/14 at 2. We arrived a few minutes early for the appointment, Alex came by told us they were bringing the car around to the front. Few minutes later I asked Alex about the delay. He said his manager was getting it but that the car lot was huge so it would be a few more minutes. I noticed something was not right because now Alex was avoiding me. It had been 45 minutes since we initialy talked with Alex so I decided to get the GM's email from the receptionist. While I was getting the information Marcus Hudson, Sales Consultant, came by and told us someone had dropped the ball, there was no car. I sent an email that same day to the GM, John Ellis to let him know that there were some issues with our visit. I have not heard from him or anyone else associated with Vandergriff Acura. Response from the ownerin the last week- Dear Francisco Lucero, I'm horrified that this was your experience at Vandergriff Acura. We pride ourselves on our customer service and this is certainly no way to show that. I would first like to apologize for this unacceptable service and secondly I'd ask that you please call or email me (jellis@vtaig.com) at your earliest convenience so I can get more details on what happened and to see what I can personally do to correct any challenges you are still experiencing. Thank you, John Ellis, General Manager Vandergriff Acura (817) 467-1000 More

I bought an Acura ILX, and have not bought a car in 13years. Jeff Carter, the Internet Manager, made the process so smooth, easy, and exciting!! After my car died on me as I was driving on the highway, 13years. Jeff Carter, the Internet Manager, made the process so smooth, easy, and exciting!! After my car died on me as I was driving on the highway, I was forced to consider getting a new car. I looked at pre-owned Lexus' and brand new Nissan's and they just couldn't compare in my opinion for features vs. price. I told Jeff what I was looking for in a car, and what price I could afford and he found it for me. He was quick and responsive throughout my decision making process, always giving me the information I needed and requested. Jeff and the other managers and staff were friendly and helpful. If you're going to buy a car, work with Jeff Carter!!! He's the absolute best :) He even called to check on me that evening to make sure I got home safely, and enjoyed the ride home! More

Wonderful experience! Jeff was awesome! He did everything he could to help me and made it very simplw for me. Overall it was easier than I expected. he could to help me and made it very simplw for me. Overall it was easier than I expected. More

This was the most smooth, hassle-free car buying experience I ever had. Tom Phan and John Ellis are nice, professional straightforward guys who can be easily trusted. My friend and I were both in experience I ever had. Tom Phan and John Ellis are nice, professional straightforward guys who can be easily trusted. My friend and I were both in the market to purchase an MDX. I told them exactly what models, specs, and accessories each of us wanted and we settled on a price for both cars by email/phone before we ever even walked into the dealership. We had a small concern that once we got to the dealership, they might try to sell us another car or do a hard sell on additional upgrades, but they did not at all. In fact, we thought we were going in to the dealer to put a deposit down on both cars as our understanding was that they had neither in stock at the moment. A few hours later when we showed up, John says to me "Surprise! I got your car in". My friend ended up deciding on a different model than she originally planned to buy and they had that model in stock so she got a new price that was as acceptable as she had on the other and we drove off the lot with two cars that day . . . when we thought we weren't even getting one! Two other things to call out: 1. My friend and I live in the Plano/Allen area. While there was another Acura dealer much closer to us, we drove out to Arlington to work with Vandergriff. That should indicate how great it was to work with them 2. I never expect a dealer to offer an acceptable price on a trade-in, but John gave us both very reasonable quotes for our old cars. We took the offers and they even came out the next working day to pick up the car (all the way in Plano, no less) we didn't have with us! This also saved us both the hassle of taking our cars to CarMax or trying to sell privately . . . which has value too. Vandergriff Acura exceeded my expectations. The only minor negative point was that it took a long time at the dealer, but they managed to find my car at another dealer and had that transferred, we were buying two cars and did change our minds on one of them along the way, so it wasn't really any fault of theirs. More

We went into vandergriff Acura not sure if we're going to purchase a car. But Oz and Carrie Showed us our options and made us feel so comfortable, we decided to purchase a 2014 TSX. They did not pr going to purchase a car. But Oz and Carrie Showed us our options and made us feel so comfortable, we decided to purchase a 2014 TSX. They did not pressure us and actually made us feel like we had control the whole time. We have purchased many cars and some dealers have pressured us so that we regretted our purchase. But not at Vandergriff, we felt quite at ease and Carrie made us feel like friends, instead of customers. Because of her, we will certainly come back. More

I was very specific on what model, color and package I wanted on a used MDX. On my first visit Wade was very friendly and helpful. Although, the dealership did not have the specific vehicle I was lookin wanted on a used MDX. On my first visit Wade was very friendly and helpful. Although, the dealership did not have the specific vehicle I was looking for, Wade took my information and committed to helping me find a vehicle. Wade called me a couple of times when the dealership received a vehicle that was within my specifications. Wade's service was above and beyond when he observed a trade-in on the vehicle I was wanting. He immediately called to inform me of the vehicle that wasn't even listed on the dealerships website. Wade's commitment to serving us and his professionalism during price discussion was fantastic. He made us a very happy buyer! More

I honestly don't think there are enough great things to say about Jeff. This was my first car buying experience and I couldn't be more grateful for Jeff's kindness throughout the process. He was so incr to say about Jeff. This was my first car buying experience and I couldn't be more grateful for Jeff's kindness throughout the process. He was so incredibly patient with my family and I. He was informative, kind, extremely helpful, and I genuinely felt like he had my best interest at heart. I was worried about buying a car because of how pushy people presume car salesmen will be. Jeff was the complete opposite. I could tell he cared about me getting the car I wanted, staying within my budget, and being happy with my decision. He truly was amazing! More

Daren Beames II helped my wife and me in our purchase of a new Acura RDX. From our first meeting, Daren was friendly, professional, knowledgable, helpful and determined to place us in the vehicle that we sp a new Acura RDX. From our first meeting, Daren was friendly, professional, knowledgable, helpful and determined to place us in the vehicle that we specified. In my experience, salespeople often do not listen to what a buyer says. Daren listened carefully to us and not only heard what we were saying, but also did everything he said he would do. Our needs were somewhat complicated by my wife's handicap which requires hand controls being installed on the new car. Daren guided us through the buying/trade-in process smoothly and seamlessly, then went the extra mile by helping us get the new car to and from a handicap equipment installer. This is exactly the treatment I expect from a luxury car dealer. Vandergriff Acura should be proud. I would heartily recommend Daren Beames II to anyone I know who is shopping for a car. More

Thanks to Lois Rose. She is the best in the business. I though I never able to do business with Vandergrift Acura until I met Lois. In my humble opinion, she should be an employee of the month. I though I never able to do business with Vandergrift Acura until I met Lois. In my humble opinion, she should be an employee of the month. More

Buying a new vehicle can be a very stressful experience for both first time buyers and seasoned vets. When my baby of 10 years starting rebelling, I didn't know how I would be able to part with her. Afte for both first time buyers and seasoned vets. When my baby of 10 years starting rebelling, I didn't know how I would be able to part with her. After researching various dealerships and car companies to make the transition into a new relationship, I felt my decision to walk into Vandergriff Acura was definitely the correct choice. From the moment I walked in the door, Lois made sure all of my needs were addressed. I didn't feel like she was there to sell me a car. Relationships are important and she understood how big of a decision I was undertaking as your dealership will be in your life for the next 3-10 years, depending on your purchasing preference. She was patient and never rushed me into a decision. The ultimate professional. If you are in the market for a new vehicle, please do yourself a favor and go see her. Trust me, you will be happy with your decision. Plus, you can't ever go wrong with the Acura brand. 10 years going strong. More