Vandergriff Acura

Our experience at Vandergriff Acura went way beyond our expectations!! After my boyfriend and I made an inquiry online for a truck, Jeff Carter was quick to respond and get straight to business. It was expectations!! After my boyfriend and I made an inquiry online for a truck, Jeff Carter was quick to respond and get straight to business. It was raining when we arrived at the dealership, but Jeff already had the vehicle pulled under a closed area, ready and waiting for us. He was extremely easy to work with and definitely made us feel like he had our best interest in mind. After I had mentioned that I was interested in getting into a new lease myself, he was quick to pull in Wade Bragg (another associate) to help start the process. Again, Wade began locating the type of vehicle I was interested in and pulled it in from out of the rain for me to look at. I also have to brag on the Finance Manager Wes Kammer. He was very knowledgeable with the many questions we had for him, and again, made us feel like he was looking out for us. They all express the perfect balance of personality and professionalism to made you leave feeling great about the purchases you just made. 2 cars later, I think its safe to say they will definitely be keeping our business for years to come. More

Outstanding experience. We bought a new Acura two weeks ago. The distinguishing characteristics were outstanding service before the visit by Carrie Dutton and working through We bought a new Acura two weeks ago. The distinguishing characteristics were outstanding service before the visit by Carrie Dutton and working through a deal prior to visit. She did such a good job it made it worthwhile for me to drive an hour to the dealership. There I met Jay Huffaker who provided the most outstanding explanations, analysis, and service I have ever experienced in an automotive dealership. I will probably return for another purchase. We have three Lexus' in addition to the Acura, and may convert to Acura because of its quality and value. More

Our experience with Jeff Carter We just want to the dealship to check out the MDX. We have been looking at other mid size SUV's and had not made up our mind on what we wanted. Just We just want to the dealship to check out the MDX. We have been looking at other mid size SUV's and had not made up our mind on what we wanted. Just thought that we would drive out to Vandergriffs to check out the MDX and left with it. Jeff was really helpful with our decision. He pointed out all the good features it has. Some that we did not know about. We spent the afternoon with them and enjoyed it. Our experience with them was nothing like any other dealships. It was an enjoyable afternoon and we met a few really good people that day. I would refer anyone I know to them, as a matter of fact I am referring my son to them when they get ready to purchase their new car. More

Great Experience I had a good experience at Vandergriff Acura from all aspects. The staff there was very nice and took real good care of me and my family. I would defi I had a good experience at Vandergriff Acura from all aspects. The staff there was very nice and took real good care of me and my family. I would definitely recommend anyone to buy a car from here. Ask for Juan Martinez and enjoy your new car. More

Hats Off!!! I want to thank Steve and JD at Vandergriff for getting me and my sister a great deal on a MDX. They really went out of their way to earn my busines I want to thank Steve and JD at Vandergriff for getting me and my sister a great deal on a MDX. They really went out of their way to earn my business and I do believe we will be coming back to shop again. Hats Off guys, great job. More

awesome salesmen working together I had 2 salesmen working with me and their names are Jay Driscoll and Jay Huffaker. They were the great 2 men that were so helpful and worked together I had 2 salesmen working with me and their names are Jay Driscoll and Jay Huffaker. They were the great 2 men that were so helpful and worked together as one. While one was busy helping me another customer, they were going back and forth with me another customer and they were smooth sailing with us both. My first time seeing or dealing with two salesmen working hard to satisfy me and another customer at the same time. It was an awesome experience and these 2 gentlemen were amazing!!! Thank you Jay and Jay for a job well done!!!! Awesome team, Acura you are very blessed to have these two men working for you because their number 1 thing was making sure I was comfortable and making a great deal and great choice to buy the car I really wanted, the Acura TL. More

Vandergriff Acura is awesome I bought new MDX 2014 from Travis Nguyen. Travis sold us a good car , and good price. Everyone at Vandergriff very nice and friendly. Thanks so much ! I bought new MDX 2014 from Travis Nguyen. Travis sold us a good car , and good price. Everyone at Vandergriff very nice and friendly. Thanks so much ! More

Awesome Experience Took my 05 TL in for an oil change and ended up leaving with a 2014 TSX. Jd worked with us and got us an amazing price for a brand new vehicle! Would Took my 05 TL in for an oil change and ended up leaving with a 2014 TSX. Jd worked with us and got us an amazing price for a brand new vehicle! Would highly recommend this dealership, have had nothing but great experiences every visit from service to sales! More

Best Price Upfront.... No Nichols and Dimes I live in Spring Tx and stopped into Vandergriff Acura to just look a the MDX while I was out of town. I explained to my salesman (Jeff Carter) that I live in Spring Tx and stopped into Vandergriff Acura to just look a the MDX while I was out of town. I explained to my salesman (Jeff Carter) that I was driving a 2011 MDX that I was giving to my daughter. (New grandchild) Jeff showed me the MDX and did not waste time with things I already new. He was very thorough and could answer the tough questions. I then asked for a price. Jeff stated upfront he was going to be very transparent and he was. He quoted a price that would get me to drive back up to Arlington. I already shopped in Houston a found this was the best price and I did not have to waste time waiting on managers. Straight up good deal with no surprises. More

Liked salesman but not dealership I came to Vandergriff Acura to look at a used Chevrolet Cruze I found on the internet. I talked to Daren Beames on the phone prior to my visit. I ar I came to Vandergriff Acura to look at a used Chevrolet Cruze I found on the internet. I talked to Daren Beames on the phone prior to my visit. I arrived at approximately 4:00 P.M. and brought cash to buy the car if I liked it. I was assured on the phone before the visit the car was in perfect working order. On the usual "test drive" I noticed there was a "bulls eye" right below the drivers view where a rock had hit the windshield of the car and there were cracks approximately 1" long running in several directions. Also I noticed the Navigation did not work. I was not told of either of these defects until I spotted them myself. I was assured both defects would be fixed in short order. I spent approximately 4 hours in the dealership that evening. I decided to take the car based on the assurances the defects would be fixed promptly. I did not take the car home with me even though I paid cash at the time. The next day I was notified the Navigation would take approximately a week and a half to fix due to having to order a "chip" for it. I told the salesperson, Daren Beames I did not want to wait that long for a car I had already paid for. After talking to Mr. Beames, the Sales Manager called me and I asked him to fix the windshield and I would be after the car after noon the next day and he promised to call me if it would not be ready. I came to pick the car up and was told the windshield was fixed only to find it to be EXACTLY as it was when I test drove it. After spending another 3 plus hours at the dealership I was finally informed the windshield would be replaced (as it should have been in the first place). I was provided a loner vehicle (which was empty of fuel) and drove it home (after buying fuel). The next day I was contacted by the salesperson stating they needed the loaner car to show to a prospective buyer. Mr. Beames delivered the Cruze to my home (with the new windshield) and left with the loaner car. About a week or so later, I called about the "chip" for the Navigation system and was told by Mr. Beames the "chip" had came in that morning. I drove to the dealership that day and was handed the chip which I installed myself. After driving the car for approximately 2 weeks or 3 weeks, I noticed the right front tire had a chunk of rubber missing from the sidewall along with a small hole next to the missing rubber. It would not have been noticed if the car hadn't been parked in the sunlight where it was easy to see. The carfax statement said the right front wheel had been repaired and I asked Mr. Beames about the nature of the repair and he stated he was unable to find out what it was. The car had been detailed and I looked at the tread on the tires but not the sidewalls when I inspected the car. This was a DEFINATE safety hazard the dealership had to know about. I took the car to Discount Tire and bought 2 new tires for $417. To sum up my visit to Vandergriff Acura, I spent approximately 7 hours at the dealership trying to buy a car that I brought cash to buy. Most of the time was sitting around waiting. I left the dealership without the car because of the discrepancies. I was mislead as to the condition of the car prior to my arrival and to the time it would take to have the discrepancies fixed. I was also told by the salesperson I did not qualify for the 3 months of free XM radio because the car was used and was not a Certified Used Car. After having the car for approx. a month, XM radio called me to find out how I liked the XM radio in my Cruze. I told them what I was told by the salesperson and was told this was not true. They activated my free XM for a 3 month trial period. While I think Daren Beames did everything he could to take care of the problems I encountered in buying the car, I fault the dealership for not having the car ready for sale and not replacing the windshield "up front" as they should have. In no form or fashion am I a sales person, but if I were, and I knew I had a potential customer on the way to look at a car, you can bet I would assure everything on the car was in working order before the customer arrived. It would be most embarrassing for the customer to point out very obvious defects in a product I was selling. So in a rating of 1 to 10, I would give Daren Beames an 8 and would give Vandergriff Acura a 2. The 2 is because they did have a Chevrolet Cruze for sale. More