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Vandergriff Acura
Arlington, TX
943 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 943 reviews
February 01, 2015
ACURA OWNER FOR LIFE I've been going to this dealership for years. They truly know what customer service is all about. They know how to go that extra mile to get you the b I've been going to this dealership for years. They truly know what customer service is all about. They know how to go that extra mile to get you the biggest savings! Keeping you informed of all the service discounts available their offering. Amber is the bomb dot.com for a lady advisor. She is very informative and knows her stuff. GO AMBER! Thanks J and K. Nesbitt More
by NURSE4REAL
Employees Worked With
Amber
January 29, 2015
MBurr Top of the line service on all LEVELS !!!!!!!!!!! my check engine light came on and the problem was'nt easy to locate. Matt ability to take the stress Top of the line service on all LEVELS !!!!!!!!!!! my check engine light came on and the problem was'nt easy to locate. Matt ability to take the stress out of my concerns and providing a loaner,help me not to miss a beat with my daily operations. For me this is HUGE!!!!! Thanks Matt More
by MBurr
Employees Worked With
Matthew Howell
January 20, 2015
Good communication after the initial contact - Service Dept I purchased my MDX in June of 2014. It is a new 2014 fully loaded MDX. Now the car makes noises. I live in Little Elm, which at the time when the c I purchased my MDX in June of 2014. It is a new 2014 fully loaded MDX. Now the car makes noises. I live in Little Elm, which at the time when the car was sold to us they said it's within 50 miles of their pickup/drop off range so I was happy to hear that I could have that service whenever I needed repairs/warranty work. Now that the car makes noises I decided to take it in to Plano Acura to see if they can fix it. Plano works on a it a few days and I think maybe I should take it back to where we bought it from. We call Vandergriff today about bringing it then there to get it looked at if Plano cannot fix and they say they won't come get it. That it's too far. What??? You didn't say that on June 20th when we bought the car. Very disappointed at this point. In the dealership, Acura, and the car in general. I will say that Plano seems to be working hard at trying to fix the noise. Update: After 14 days, it appears to be fixed. It's nice that I have a loaner but I just thought I bought a brand new car that I wouldn't have to get serviced like this for years to come. Vandergriff has since said that the person that we spoke to was new. That's fine, but maybe better communication needs to be happening. They have also since offered to look at the car to repair if Plano cannot. For the moment car seems good again. Nice that Vandergriff has reached out to us to let us know that they are available to help rectify the noise. We are so very glad that it's fixed in the meantime. More
by Mal0329
Employees Worked With
Wade Bragg
January 18, 2015
Not what I Expected I went not planning to have to have anything. Jeff Carter at the dealership had been looking for me a vehicle and ended up finding my kids and I the p I went not planning to have to have anything. Jeff Carter at the dealership had been looking for me a vehicle and ended up finding my kids and I the perfect vehicle. From Mr.Carter to the sales manager everyone was very patient with me as I was extremely nervous about buying a vehicle. In the end I am happy with my payment, my vehicle, my interest rate and definitely the service. Everyone was very kind. More
by sdixon
Employees Worked With
Garrett Martinez, Jeff Carter, Seth Baker, Steve Crain
January 10, 2015
relief We have been trying to work out a way to solve our leasing problem. My daughter was putting too many miles on her car. I had spoken to several people We have been trying to work out a way to solve our leasing problem. My daughter was putting too many miles on her car. I had spoken to several people but until we worked with Jeff Carter we felt hopeless. Jeff got her out of the lease and into a purchase of a 2015 RDX with a payment close to her rental payment. Thank you Jeff and Jordan. You both worked hard to get this done for a very stressed young lady. That's why we are on our 7th car from Vandergriff Acura More
by mama g
Employees Worked With
Jeff Carter
December 29, 2014
Service Department I bought my 2014 MDX in Sept. 2013 from Vandergriff. When I bought my vehicle the salesman was very nice. I am now having problems with my MDX not st I bought my 2014 MDX in Sept. 2013 from Vandergriff. When I bought my vehicle the salesman was very nice. I am now having problems with my MDX not starting, the tailgate not opening or closing, the electronic panels and dashboard blackout while I'm driving down the road. I spoke with Joselle Perez who made an appointment for me to take my car in. I told him I live about 5 hours away and they are the closest Acura dealership to me. When I requested a loaner car he told me the service manager would call me back in 15 to 20 min. to let me whether or not I could get a loaner car. After an hour I called back. I was transferred twice before I spoke to a female who told me Perez was out to lunch and that I had hung up on him and that is why the service manager did not call. Of course i had not hung up on him. I told her I need to cancel the appointment if I was not going to get any help. She told me he service manager would call soon. After a while I received a call from Aaron Little, the service director. He was apologetic and sympathetic. I explained to Mr. Little that I left my vehicle at Gunn Acura in San Antonio for a week the week before and they told me there was no problem with my vehicle because they were unable to duplicate the problem. Although when I went to pick up my vehicle I watched the service advisor look for my vehicle attempting to use the remote. As I walked out to my vehicle I saw she was unable to use the remote and had to use the key to open the door. The vehicle did not start the first time she tried to start it. I met her at my car. She told that was strange and explained that they had not been able to duplicate the problem before. Then she told me that if I needed to bring it back to call. I felt as though they did not want to deal with the problem. Mr. Little told me he was proud of his service team and was confident they could fix it. When I took my vehicle in I was treated with the respect I received when I took my vehicle in last summer for an annual check. Back then I dealt with Matt Howell, the same person who assisted me when I took my vehicle in last week. I don't have my vehicle back but I have been assured that they are testing my vehicle to try to find and fix the problem. I don't feel as though they "are rushing me out the door". I now feel as though my frustration with Gunn Acura contributed to the miscommunication with personnel at Vandergriff. Mr. Little has been very understanding and he believes in his product. Mr. Howell and Mr. Little have shown great professionalism. More
by marysue
Employees Worked With
Joselle Perez, Matthew Howell
December 01, 2014
Thanks Jeff Carter! Jeff Carter and the entire Vandergriff Acura staff made my first car buying experience quick and easy. I knew exactly what I wanted walking in, and he Jeff Carter and the entire Vandergriff Acura staff made my first car buying experience quick and easy. I knew exactly what I wanted walking in, and he made sure that's exactly what I drove off the lot with. Great customer service, and he made sure I knew everything about my ILX before I left. I appreciate all of their help in making sure my first purchase was successful and easy! More
by Cari Schultz
Employees Worked With
Jeff Carter
November 19, 2014
Friendly and accommodating staff I came in to have my 2001 MDX fixed and drove out in a 2015 MDX. The staff patiently helped me with the programming and understanding the programming I came in to have my 2001 MDX fixed and drove out in a 2015 MDX. The staff patiently helped me with the programming and understanding the programming procedures. Garrett Martinez, the service mgr, personally communicated with me regarding the extra parts I had ordered and saw to it they were installed properly. I appreciate all their efforts to make my new purchase a pleasant experience. More
by Igogo
Employees Worked With
Garrett Polanco; Donald Campbell; Kent Wolmer, Garrett Martinez, Chris Onorato
October 31, 2014
Exceptional Service Kent Woomer is the best service advisor at Vandergriff Acura. He takes the time to explain the recommended services needed and will actually show you Kent Woomer is the best service advisor at Vandergriff Acura. He takes the time to explain the recommended services needed and will actually show you on your car. He is very helpful and answered all of my questions. More
by carolyn t
Employees Worked With
Kent Woomer
October 21, 2014
Thank you Jeff Carter I would like to thank Jeff Carter for going above and beyond the call of duty by helping me out Saturday evening. I picked up a key in my outer side I would like to thank Jeff Carter for going above and beyond the call of duty by helping me out Saturday evening. I picked up a key in my outer side wall of the rear right tire. I was stuck out in Mesquite TX with 3 of my small grandchildren, I stopped at NTB in Mesquite and they were very helpful and tried to assist with changing my tire with my spear.. well my spear did not fit and they did not have my tire in stock and my tire was not repairable. I called Jeff in a panic and asked for his help on what I should do not thinking about the MPP coverage. He said to call road side service and have them tow my MDX on a flat bed to Arlington at Vandergriff Acura and he would have me a loaner car waiting for me. He knew I had the 3 children with me and I was worried about their safety as well as mine, I didn't know what to do since it was getting late and all the tire places were closing. We finally made it to Vandergriff with 3 kids and 2 adults piled up in a 2 person cab of a flat bed truck and Jeff come running out to greet us and he took care of directing the tow truck driver on where to sit my car and came in to ensure me that everything would be taken care of and I would get a call on Monday letting me know my car was ready for delivery. Jeff took care of everything and made my nightmare into sweet dreams. "THANK YOU JEFF CARTER" for taking that extra care of my MDX, myself and my family, this is the type of service that will bring more new customers & repeat customers in to buy your cars. More
by Phyllis Elam
Employees Worked With
Jeff Carter
