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Vandergriff Acura

Arlington, TX

2.7
941 Reviews

1100 I-20 West

Arlington, TX

76017

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Showing 941 reviews

January 20, 2015

Good communication after the initial contact - Service Dept I purchased my MDX in June of 2014. It is a new 2014 fully loaded MDX. Now the car makes noises. I live in Little Elm, which at the time when the c More

by Mal0329
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wade Bragg
Feb 04, 2015 -

Vandergriff Acura responded

Hello Mal0329, Thank you for taking the time to reach out to us. Again I would like to apologize for the confusion with the pick up/drop off of your vehicle. I am glad to hear that the issue with your MDX has been resolved. Should the problem arise again, please do not hesitate to contact us. Thank you, Aaron Little - Service Director (888) 992-2264.

January 18, 2015

Not what I Expected I went not planning to have to have anything. Jeff Carter at the dealership had been looking for me a vehicle and ended up finding my kids and I the p More

by sdixon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett Martinez, Jeff Carter, Seth Baker, Steve Crain
January 10, 2015

relief We have been trying to work out a way to solve our leasing problem. My daughter was putting too many miles on her car. I had spoken to several people More

by mama g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Carter
December 29, 2014

Service Department I bought my 2014 MDX in Sept. 2013 from Vandergriff. When I bought my vehicle the salesman was very nice. I am now having problems with my MDX not st More

by marysue
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joselle Perez, Matthew Howell
Jan 05, 2015 -

Vandergriff Acura responded

Hello Mary, We are sorry to hear that you had a less than excellent experience in our sales department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected. I would appreciate the opportunity to speak with you regarding your experience. Thank you, Aaron Little Service Director (888) 992-2264

Jan 12, 2015 -

Vandergriff Acura responded

Hello Mary, Thank you for taking the time to reach out to our dealership in regards to this matter. I would first like to apologize for the earlier miscommunications. I would also like to let you know that we are currently doing everything in our power to get your vehicle back on the road in tip-top condition as quickly as possible. If you have any further questions or concerns, please don't hesitate to contact me. Thank you, John Ellis General Manager (817) 299-2410

December 01, 2014

Thanks Jeff Carter! Jeff Carter and the entire Vandergriff Acura staff made my first car buying experience quick and easy. I knew exactly what I wanted walking in, and he More

by Cari Schultz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Carter
November 19, 2014

Friendly and accommodating staff I came in to have my 2001 MDX fixed and drove out in a 2015 MDX. The staff patiently helped me with the programming and understanding the programming More

by Igogo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett Polanco; Donald Campbell; Kent Wolmer, Garrett Martinez, Chris Onorato
October 31, 2014

Exceptional Service Kent Woomer is the best service advisor at Vandergriff Acura. He takes the time to explain the recommended services needed and will actually show you More

by carolyn t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kent Woomer
October 21, 2014

Thank you Jeff Carter I would like to thank Jeff Carter for going above and beyond the call of duty by helping me out Saturday evening. I picked up a key in my outer side More

by Phyllis Elam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Carter
October 17, 2014

Outstanding Service I have purchased a number of new vehicles over the years, and have utilized the service departments of many different dealerships, but Matt Howell is More

by mitecars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Howell
October 17, 2014

2015 TLX This is my 3rd Acura leased from Vandergriff. This time I was not sure what model I wanted and Jeff Carter worked with me looking at several vehicles More

by michelle.foulkscook
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Fugate, Jeff Carter
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