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Vandergriff Acura
Arlington, TX
937 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 937 reviews
April 19, 2015
Tom phan was friendly from the beginning, Tom was so helpful and knowledgeable of the acura rdx, he is by far the best car sale person I have ever met. Vander was friendly from the beginning, Tom was so helpful and knowledgeable of the acura rdx, he is by far the best car sale person I have ever met. Vandergriff Acura is very lucky to have Tom and my wife and I was very please with his patience and friendliness, he made our car buying experience enjoyable. Thanks tom More
by ericbmw
Employees Worked With
Steve Crain
April 15, 2015
SUPER SALES PEOPLE JORDAN REDDISH DID A GREAT JOB BY GIVING ME A GREAT DEAL & PROVIDING TOP NOTCH SERVICE. PLEASE ASK FOR HIM WHEN BUYING A VEHICLE IF YOU WANT TO BE TRE JORDAN REDDISH DID A GREAT JOB BY GIVING ME A GREAT DEAL & PROVIDING TOP NOTCH SERVICE. PLEASE ASK FOR HIM WHEN BUYING A VEHICLE IF YOU WANT TO BE TREATED WITH GREATNESS.THANKS AGAIN FOR THE AWESOME DEAL & GREAT SERVICE. More
by Looking for a truck oct 2015
Employees Worked With
JORDAN REDDISH
February 20, 2015
Excellent one stop service I wanted to find a car in a short time because my old car was totaled. I really appreciate the excellent sevice I received. Jeff Carter worked with I wanted to find a car in a short time because my old car was totaled. I really appreciate the excellent sevice I received. Jeff Carter worked with new car sales manager Chris Onorato and give me a great price on 2015 MDX based on what I need. Jeff helped me to return the rental car on site ( I never known Enterprise has a car rental branch inside the dealership). He showed me how to use all the functions in the new car so I can drive it home confidently. I am glad I purchased the car from them. It is worth to drive more than 50 miles to get there. More
by Plano
Employees Worked With
Jeff Carter, Chris Onorato
February 04, 2015
Excellent Service We wanted to take a moment and express how much we appreciate the outstanding customer service we were provided last week. The employees we intera We wanted to take a moment and express how much we appreciate the outstanding customer service we were provided last week. The employees we interacted with especially Mr. Wallace Griffith III, who was very attentive, along with Mr. Chris Onorato, Mr. Zeeshan Astab, and Ms. Amber Lowrey were very knowledgeable about your product line and were genuinely interested in helping us find what we needed rather than being focused on making a quick sale. Because of Mr. Griffith efforts, we are very satisfied with our purchase. Warmest thanks for all of your hard work and outstanding contribution. We know how much time and energy processing our purchase demanded and we deeply appreciate all your efforts. Mr. Griffith, please know that your care did not go unnoticed. Thank you all for your great work and in all that you do. Thanks again for going the extra mile. Regards, Frederick and Frances P. More
by MDX
Employees Worked With
Wallace Griffith III , Mr. Chris Onorato, Mr. Zeeshan Astab, Ms. Amber Lowrey
February 01, 2015
ACURA OWNER FOR LIFE I've been going to this dealership for years. They truly know what customer service is all about. They know how to go that extra mile to get you the b I've been going to this dealership for years. They truly know what customer service is all about. They know how to go that extra mile to get you the biggest savings! Keeping you informed of all the service discounts available their offering. Amber is the bomb dot.com for a lady advisor. She is very informative and knows her stuff. GO AMBER! Thanks J and K. Nesbitt More
by NURSE4REAL
Employees Worked With
Amber
January 29, 2015
MBurr Top of the line service on all LEVELS !!!!!!!!!!! my check engine light came on and the problem was'nt easy to locate. Matt ability to take the stress Top of the line service on all LEVELS !!!!!!!!!!! my check engine light came on and the problem was'nt easy to locate. Matt ability to take the stress out of my concerns and providing a loaner,help me not to miss a beat with my daily operations. For me this is HUGE!!!!! Thanks Matt More
by MBurr
Employees Worked With
Matthew Howell
January 20, 2015
Good communication after the initial contact - Service Dept I purchased my MDX in June of 2014. It is a new 2014 fully loaded MDX. Now the car makes noises. I live in Little Elm, which at the time when the c I purchased my MDX in June of 2014. It is a new 2014 fully loaded MDX. Now the car makes noises. I live in Little Elm, which at the time when the car was sold to us they said it's within 50 miles of their pickup/drop off range so I was happy to hear that I could have that service whenever I needed repairs/warranty work. Now that the car makes noises I decided to take it in to Plano Acura to see if they can fix it. Plano works on a it a few days and I think maybe I should take it back to where we bought it from. We call Vandergriff today about bringing it then there to get it looked at if Plano cannot fix and they say they won't come get it. That it's too far. What??? You didn't say that on June 20th when we bought the car. Very disappointed at this point. In the dealership, Acura, and the car in general. I will say that Plano seems to be working hard at trying to fix the noise. Update: After 14 days, it appears to be fixed. It's nice that I have a loaner but I just thought I bought a brand new car that I wouldn't have to get serviced like this for years to come. Vandergriff has since said that the person that we spoke to was new. That's fine, but maybe better communication needs to be happening. They have also since offered to look at the car to repair if Plano cannot. For the moment car seems good again. Nice that Vandergriff has reached out to us to let us know that they are available to help rectify the noise. We are so very glad that it's fixed in the meantime. More
by Mal0329
Employees Worked With
Wade Bragg
January 18, 2015
Not what I Expected I went not planning to have to have anything. Jeff Carter at the dealership had been looking for me a vehicle and ended up finding my kids and I the p I went not planning to have to have anything. Jeff Carter at the dealership had been looking for me a vehicle and ended up finding my kids and I the perfect vehicle. From Mr.Carter to the sales manager everyone was very patient with me as I was extremely nervous about buying a vehicle. In the end I am happy with my payment, my vehicle, my interest rate and definitely the service. Everyone was very kind. More
by sdixon
Employees Worked With
Garrett Martinez, Jeff Carter, Seth Baker, Steve Crain
January 10, 2015
relief We have been trying to work out a way to solve our leasing problem. My daughter was putting too many miles on her car. I had spoken to several people We have been trying to work out a way to solve our leasing problem. My daughter was putting too many miles on her car. I had spoken to several people but until we worked with Jeff Carter we felt hopeless. Jeff got her out of the lease and into a purchase of a 2015 RDX with a payment close to her rental payment. Thank you Jeff and Jordan. You both worked hard to get this done for a very stressed young lady. That's why we are on our 7th car from Vandergriff Acura More
by mama g
Employees Worked With
Jeff Carter
December 29, 2014
Service Department I bought my 2014 MDX in Sept. 2013 from Vandergriff. When I bought my vehicle the salesman was very nice. I am now having problems with my MDX not st I bought my 2014 MDX in Sept. 2013 from Vandergriff. When I bought my vehicle the salesman was very nice. I am now having problems with my MDX not starting, the tailgate not opening or closing, the electronic panels and dashboard blackout while I'm driving down the road. I spoke with Joselle Perez who made an appointment for me to take my car in. I told him I live about 5 hours away and they are the closest Acura dealership to me. When I requested a loaner car he told me the service manager would call me back in 15 to 20 min. to let me whether or not I could get a loaner car. After an hour I called back. I was transferred twice before I spoke to a female who told me Perez was out to lunch and that I had hung up on him and that is why the service manager did not call. Of course i had not hung up on him. I told her I need to cancel the appointment if I was not going to get any help. She told me he service manager would call soon. After a while I received a call from Aaron Little, the service director. He was apologetic and sympathetic. I explained to Mr. Little that I left my vehicle at Gunn Acura in San Antonio for a week the week before and they told me there was no problem with my vehicle because they were unable to duplicate the problem. Although when I went to pick up my vehicle I watched the service advisor look for my vehicle attempting to use the remote. As I walked out to my vehicle I saw she was unable to use the remote and had to use the key to open the door. The vehicle did not start the first time she tried to start it. I met her at my car. She told that was strange and explained that they had not been able to duplicate the problem before. Then she told me that if I needed to bring it back to call. I felt as though they did not want to deal with the problem. Mr. Little told me he was proud of his service team and was confident they could fix it. When I took my vehicle in I was treated with the respect I received when I took my vehicle in last summer for an annual check. Back then I dealt with Matt Howell, the same person who assisted me when I took my vehicle in last week. I don't have my vehicle back but I have been assured that they are testing my vehicle to try to find and fix the problem. I don't feel as though they "are rushing me out the door". I now feel as though my frustration with Gunn Acura contributed to the miscommunication with personnel at Vandergriff. Mr. Little has been very understanding and he believes in his product. Mr. Howell and Mr. Little have shown great professionalism. More
by marysue
Employees Worked With
Joselle Perez, Matthew Howell
