Vandergriff Acura

Shared confidential information They shared information with my brother who is a financial manager at another dealership whom I had a troubled relationship with and haven't spoken to They shared information with my brother who is a financial manager at another dealership whom I had a troubled relationship with and haven't spoken to in 4 years, At first the denied it then oh we're sorry it want happen again. My brother know everyone in DFW car business I he will see to it I never get a car loan. Don't trust vandergriff with anything More

Great Car Buying Experience!!!! After searching the internet for a car I made the trip to Arlington and encountered the most helpful Sales Lady Melissa Juarez that made my car buying After searching the internet for a car I made the trip to Arlington and encountered the most helpful Sales Lady Melissa Juarez that made my car buying so smooth and hassle free. Melissa worked until she got me a Great Deal. This is the first female Salesperson that I have ever had and she was leaps over anyone that I had in the past. Kudos to Melissa at Vandergriff great addition to there Team!!! More

Worst Experience I had while buying a Car Worst Customer Service, they treat the customer as Garbage. The manager (Robert Fugate) don't treat customer as people and even told me that he is the Worst Customer Service, they treat the customer as Garbage. The manager (Robert Fugate) don't treat customer as people and even told me that he is the best Car Salesman in whole DFW Area, which is totally xxxxxxxx. I have asked my friends and family to keep away from Vandergriff Acura. They sell damaged car and blame you for the damage. I had a horrible experience with them. I don't want others to go thru the same. Please stay away from them. More

punishing your customer for disagreeing? I bought a certified 2016 Acura MDX with tech package. Before I went there to pick up the car, I did some research about the transmission. There is a I bought a certified 2016 Acura MDX with tech package. Before I went there to pick up the car, I did some research about the transmission. There is a TSB 15-054 to solve hesitation issue. I asked the dealer to have the TSB performed. It was not done. After I got the car, I called next week and scheduled to have this done at 12:00 noon. I went there and told diagnosis is needed. I told Vini (service manager) that I just needed to have the TSB performed. He gave me a look (you are to be punished for arguing with me). I waited until 1:15 and asked Vini about the status of my car. He told me that they just started testing it. I asked to see his manager. I met John Ellis. He agreed to have the TSB done. At 2:30, Vini and another employee showed me some phone pictures that TSB cannot be performed due to service mismatch. I contacted Acura next week. Acura told me that Vini told Acura that my Acura's software is up to date. I insisted to have another dealer perform this TSB. I was asked to go to David McDavid. David McDavid checked my car and performed the update. What kind of customer service is your dealership? More

Many purchases - Great Experience I just purchased my 8th Acura from this dealership! Everyone is great, my salesperson Tyler, the sales managers, Wes and Robert, Cody and Kyna in the I just purchased my 8th Acura from this dealership! Everyone is great, my salesperson Tyler, the sales managers, Wes and Robert, Cody and Kyna in the Business office. Maybe most important, Desmond in the service drive. I cant say enough about how easy it is to do business here. Go in with realistic expectations and you will leave with a great experience and a great car! The product is excellent, Acura products resale value is so high that my luxury car lease payments are lower than other non-luxury brands. Kudos to John and his team!!! More

Excellance personified I have been purchasing and servicing my cars here for almost 10 years. Every year they have surpassed my expectations, and demonstrated by their actio I have been purchasing and servicing my cars here for almost 10 years. Every year they have surpassed my expectations, and demonstrated by their actions that my best interest were always most important. Well Done Gentleman. More

Tremendous! My service advisor, John Moreno is a great representative of Vandergriff Acura at this location and a joy to work with. I recommend this location as My service advisor, John Moreno is a great representative of Vandergriff Acura at this location and a joy to work with. I recommend this location as I've visited before and all was good but John was just more personal with my concern. From him to total check out, each one was just wonderful. Mary Norris More

Scheduled maintenance Excellent! I am always treated with respect, as was with every customer that I observed. Friendly service advisor! And. .my car was ready when he said Excellent! I am always treated with respect, as was with every customer that I observed. Friendly service advisor! And. .my car was ready when he said it would be. Love my car! In sorry I don't remember his name! More

Definitely have buyers regret I fully regret purchasing a vehicle from Vandergriff Acura. Once theyou "earn" your business they don't keep any of their promises. The service depart I fully regret purchasing a vehicle from Vandergriff Acura. Once theyou "earn" your business they don't keep any of their promises. The service department is a nightmare. Went to get service today. No one bothered to mention my car was on the recall list. When I returned on my own a few hours later the sales reps were very unprofessional and not helpful in the least bit. I wish I had purchased elsewhere. More