Vandergriff Acura

Excellent Customer Service Their Service Advisors are the best! They assure the work being done is required and done right. They make sure you are aware of what needs to be done Their Service Advisors are the best! They assure the work being done is required and done right. They make sure you are aware of what needs to be done. When it should be done, and the approximate costs of service to your vehicle, and are great about giving monthly customer appreciation discount coupons that are great!. More

Vandergriff likes to play games. I drove two hours to look at an Acura TSX I saw advertised online. The car was nice, and I decided to begin negotiations on the car. This is where the I drove two hours to look at an Acura TSX I saw advertised online. The car was nice, and I decided to begin negotiations on the car. This is where the story went sour... the advertised price was one figure online, but when it came time to purchase the car, they had added twenty-five hundred dollars of "options" to the car. When I asked about these options, the salesman said "well, they're already on the car." Umm, hello, what about the advertised price? Isn't that false advertising? Finally the sales manager came out and he said he didn't want to remove the options because it was a "special" car that the mayor's son owned. Baffled, I pointed to the online price on my phone. They came back, with all the options removed, but now my trade-in was suddenly worth less money. If you don't like playing games, like me, especially after scheduling an appointment and you live two hours away, just skip Vandergriff Acura. You can eventually find yourself a used car with a more pleasant experience at a more honest/transparent dealership if you avoid Vandergriff during your search. More

Stan is awesome My husband and I came in for an airbag replacement and decided to look into a newer vehicle just out of curiosity. Our entire experience with each of My husband and I came in for an airbag replacement and decided to look into a newer vehicle just out of curiosity. Our entire experience with each of the four people we worked with was incredible. Clifton McCarley, Stan Bennett, Russel, and Jerry. Our service adviser Clifton who was very professional, honest and down to earth got my car in and out for the airbag replacement. We told him we were hesitant to even look at vehicles because we didn’t want pressured into something we couldn’t afford or weren’t happy with. He suggested talking to Stanley Bennett who listened to what we wanted, and asked questions to get a better idea of what we were looking for. We looked at many vehicles. He never once tried to sway our opinion on our car but instead listened to what we did or didn’t like about what we looked at and I found a car that I love even more than the last one. Russel, the sales manager who is a wizard with numbers almost matched my current payment for a car that is newer with less miles and had the interior I wanted. It took us some time to make up our mind and then changing it several times but neither of them ever showed any impatience or frustrations. We apologized many times for making them run around changing our minds so much. We signed with Jerry who answered all of our questions about the contract and what was included. He was very straight forward and nothing had changed. Not hidden costs or fees. The payment and the warranty were just as Stan and Russel had said they would be. Upon processing our car loan, they noticed we had the truck payment on the loan and asked us about it. At first my husband was hesitant but after Stan asked what he used it for. He asked my husband if he wanted to test drive an SUV either the MDX or the RDX. They both have better fuel economy and lots of cargo space for what he needed. We went with the RDX but after a few days in the rainy roads of Texas my husband wanted something more comfortable and that also had AWD. Stan helped us return the RDX and purchased the MDX for the same payment. They gave us excellent trade-in value for the truck and my husband hasn't thought once about his truck since he has had the MDX. They have earned customers for life! Everyone was amazing and i didn't know this level of customer service still existed. More

Amazing service!!! Recently I had an untimely need to purchase a vehicle... This was my first time buying a car on my own and I was so stressed!! Deven was absolutely am Recently I had an untimely need to purchase a vehicle... This was my first time buying a car on my own and I was so stressed!! Deven was absolutely amazing!!!!! He was dedicated to finding a vehicle that I would love and made this process so much better.. I live 45 min away and came to the dealership 3 times during my search on the strength of knowing that I definitely wanted to do business with him. He was so patient and definitely put me at ease. So in love with My vehicle and the service I got with Deven at Vandergriff!!! I would recommend this dealership to my family and friends without a doubt!!!! More

Great Experience with service department I use to go to an Acura dealer close to where I live, this one is 30 miles away my house but it was great to go here. Services provide is excellent an I use to go to an Acura dealer close to where I live, this one is 30 miles away my house but it was great to go here. Services provide is excellent and no pressure for services, just give an advise what need to be done, My services advisor is Samuel Cavaroz was very nice and was very professional, make me comfortable. I am really a good experience here. More

Auto Purchase We recently purchased our third vehicle from Vandergriff Acura. Our salesman, Darien Kearney, was very professional and was extremely helpful with the We recently purchased our third vehicle from Vandergriff Acura. Our salesman, Darien Kearney, was very professional and was extremely helpful with the process. Darien asked the right questions and his knowledge of the dealership's inventory was key to selecting the car we purchased. Darien made our car purchasing experience, pleasant! More

Great Experience My husband and I had previously visited another Acura dealer in the metroplex and did not have a good experience. I had purchased a Honda from Vander My husband and I had previously visited another Acura dealer in the metroplex and did not have a good experience. I had purchased a Honda from Vandergriff years ago so we decided to go visit the Vandergriff Acura dealership in Arlington. Max Coker met us at our designated appointment time and was awesome to work with. The whole experience was very pleasant. I would definitely recommend this dealership and Max to anyone looking for a new Acura. More

Servicing my vehicle My service advisor Mr. Michael Nguyen was very knowledgeable on explaining what was going on with my vehicle, Vandergriff Acura got my vehicle fixed r My service advisor Mr. Michael Nguyen was very knowledgeable on explaining what was going on with my vehicle, Vandergriff Acura got my vehicle fixed right away in no time. I will definitely recommend this dealership to my friends and family. More

Great experience!!! We recently purchased a pre-owned 2016 MDX from Vandergriff Acura and wanted to express how easy they made it with our purchase. The entire staff made We recently purchased a pre-owned 2016 MDX from Vandergriff Acura and wanted to express how easy they made it with our purchase. The entire staff made it such an inviting atmosphere from the minute we walked in the door. Our sales person was Travis Nguyen and he really took time to explain all the options on our MDX and it was obvious he knew his product extremely well. We will definitely be buying all our vehicles from Travis and Vandergriff Acura. Not to mention, we had to bring the MDX back to have a spare tire installed and they were equally as thorough. They even brought our car back to us when the work was completed. Thanks Vandergriff Acura! More

two cars in two hours We had a great experience buying our last car at Vandergriff from Max Coker. Buying a car is a big pain. Max knew we did not what to waste our time. O We had a great experience buying our last car at Vandergriff from Max Coker. Buying a car is a big pain. Max knew we did not what to waste our time. Our time at the dealership was extremely short compared to the usual experience and what's more they gave us such a great deal we actually picked up two TLXs that day and we were very happy with everything. More