Vandergriff Acura

This place wasted so much of our time. 2 days worth, to be exact. It was the classic bait and switch. Initially we knew exactly which car we wanted and we called multiple dealerships to see if they had the be exact. It was the classic bait and switch. Initially we knew exactly which car we wanted and we called multiple dealerships to see if they had the vehicle in stock before we decided to drive over an hour to get there. Vandergriff Acura of Arlington promised they had the vehicle we liked that we had seen online but we needed to come in that day to get the best price. We came in and of course, they didn’t have the vehicle they had guaranteed us. The salesman was nice and showed us some comparable vehicles. We were looking for a used Acura MDX Advance or at minimum the MDX with Technology package. We were shown an MDX that we really liked and were told it was the Tech package. My husband pointed out that there was no navigation and asked if they had accidentally pulled the base model for us to test drive. The sales person assured us it was the Tech package and he said he would figure out what was going on with the navigation. This was at 4pm. The fininace manager talked numbers with us and gave us some options. He kept telling us what a great deal we were getting for the MDX Tech package and how much we would enjoy the features. We put 20k down on the vehicle and moved on to the financing department. We worked with a guy in finance for another couple of hours while they were washing, cleaning and preparing our car for us. The finance department did their thing, trying to get us to agree for paying a ridiculous amount of money for an extended warranty. We negotiated and paid $1500 for an additional warranty. The finance department couldn’t get their computer to work so we were stalled even longer but we were okay with it since we were getting “such a great deal” on this car. At 9pm we are finally finished, the dealership was closing and we go out to pick up our new car but we get inside the car and check for the navigation, it isn’t there. We told our salesperson again that the navigation was not working. He asked his manager and everyone then realized it was the MDX base model. I thought we were getting a good deal on the Tech ok age and all along, it was the base model. They all apologized for the mistake and told us to take the car home and come back Monday for them to work it out. They assured us they would make it right. We came back on Monday with the goal of leaving with an Acura Advance. This now makes the second day my husband and I have had to miss time at work to try and purchase a vehicle. We were promised differing things from the salesperson, the finance department and the manager. No one was on the same page. The manager brought the new paperwork to me for the Acura MDX Advance we were purchasing and I noticed it showed $0.00 under “options” (where the warranty should show up). I asked him if I would get the same warranty I had agreed to purchase when I was there Saturday and he said yes. He said he couldn’t take more off the sticker price but he would help us on other ways to make our out the door price better. So I verified and asked “you’re taking the extended warranty off my price but giving me the same deal we agreed to Saturday?” He said “yes, this is the bottom dollar price including your warranty.” After I was clear that we were getting the $1500 taken off our bottom dollar amount, we finally agreed on the price and we moved to the finance department. There, the financing guy, who was very helpful and polite, told us that he wasn’t told that the extended warranty would be included in our bottom dollar price so he needed to double check with the manager. The manager came in again and told us that he didn’t agree to that, he didn’t know what warranty we had purchased on Saturday and he couldn’t lose more money by including the $1500 extended warranty. He said he didn’t remember telling us that he would include the warranty and that we misunderstood. I reminded him that I had asked for clarity multiple times and he said that there had been a misunderstanding. We took our $20k check back and will never be returning to this dealership. No one in this place has any idea what is going on, communication among staff is terrible and they have no respect for anyone else’s time. We will be finding our Acura MDX Advance anywhere but here. They not only lost my husband’s business, but I had planned on buying a new car for myself in 2021 and they lost that potential business as well. I tried reaching the manager of this dealership with no response and he still has not returned my voice message. More

The sales person that help me worked hard to find want I wanted n needed But than the Finance manager Michael come in the picture everything went down hill was not interested in want I wanted only wha I wanted n needed But than the Finance manager Michael come in the picture everything went down hill was not interested in want I wanted only what he wanted to sale. So I left with no sale. 2 hour later made Purchase at westway ford the same vehicle my salesperson had for me but (Mike luong)would not let it go SAD felt bad for my salesperson. he tried so hard Mykel K. Thanks for everything More

I feel so ridiculous for buying a car that I did not have checked by an outside mechanic. I just heard such good things about vandergriff that I let their talk of 72 point inspections and top of the line mec checked by an outside mechanic. I just heard such good things about vandergriff that I let their talk of 72 point inspections and top of the line mechanics sway me. We bought a 2013 Sequoia and when we went to pick it up, the interior was still extremely dirty and when I got it home and tried to put my stroller in the car a back pannel fell of the back of the seat. I was pretty annoyed since they told me they detailed it already and would detail it more before we picked it up. I took it to my mechanic (service first automotive) before even going home because something didn't seem right while driving it home, there was a noise when you turned the car, something we hadn't heard on our initial test drive because it was raining outside. They found a leak in the rack and pinion and in the oil cooler. They told me vandergriff was a really good dealership and if they didn't catch this before they were pretty honorable and should have no problem fixing it. So I took it back (same day) and showed Mucio the pictures my mechanic took of the leaks and explained to him that I was upset because they claimed to do this great over the top inspection but all you would have to do to see the leaks is put it on the rise. He tried to tell me that with a car with over 100,000miles on it is bound to have issues. Um, I just bought a car from you that you claimed to have done a great inspection on and you should have seen this leak and at the very least disclosed it to us as something we might need to repair in the near future. But of course then I might not of have bought the car and that is the bottom line right? Well I feel fooled for sure. They took it and looked at it again and said it was just over spray and the mechanic didn't clean up his mess. So I had my mechanic call and talk to them(service first has been the best mechanic shop experience I have ever had) to give me the ok to pick up the car. They called me back and said maybe that was true for the oil cooler and that we can see in a couple weeks if its still leaking but that the rack and pinion is definitely leaking and they should fix it. So I call Mucio back and he said that the leak was only about 40% and that it isn't a failing part so they won't fix it. I explained that if it is leaking, it is failing and he danced around some words and I told him I needed a straight forward answer and he said he would talk to his general manager and get back to me and then hung up on me. 24 hrs later I had to contact him again to get answers on my car. he still had no answer for me. So I told him I was done, at this point it had been 5 days since I bought my car and I needed answer or I was just going to come pick up my car and leave this review. The next day he sent me a text that said the GM said your car is in good condition and nothing is leaking so you can come pick it up. So I did and I drove it back to my mechanic. They said the oil cooler wont be able to tell so soon but the rack and pinion was definitely still leaking and they were shocked that they didn't fix it for us. So I am just curious what that service charge they make you pay for covers? Because I picked up a dirty car with a part that was jimmy rigged into place and at least one leak possibly two. I feel extremely ripped off. Especially since they price advertised was not the true price. The options they tack on are not actually options and they didn't even seem to fix the things that were in the options. For instance, they claimed to redo the tinted windows, but they are all scratched and chipped. Again, stupid me for trusting them. More