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Vandergriff Acura
Arlington, TX
937 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 937 reviews
October 14, 2017
Easy, true and painless Visiting dealerships for the last three months, I have seen and experienced a lot! My experience with Vandergriff Acura personnel by far exceeded all Visiting dealerships for the last three months, I have seen and experienced a lot! My experience with Vandergriff Acura personnel by far exceeded all others! I was truly surprised by the initial communication from the dealership! I was called by both sales personnel and general managers confirming my interest in the vehicle. Speaking with one of the general managers, I expressed my concerns and issues which I experienced during the last 3 months. He was very straight forward with Vandergriff's history and sales history. Based on our conversation, I decided to make the trip to the dealership. When I arrived, I was greeted by the salesman which I spoke on the phone. He was very professional, courteous. He handed me the history report of the car and allowed me time to enjoy the process! (wasn't rushed) When checking over the vehicle, he described the features and how they would be beneficial. This was awesome, as sometimes you look at a vehicle and the salesman doesn't know anything about the car! Anyone experienced that? This was also the case when test driving, he explained everything in detail. Was an awesome experience! We came in and started to discuss the details and pricing. I think the negotiation process took 20 minutes, no pressure or tension! The pricing was straight forward and didn't include all the additional fees! I got exactly what I expected from our conversations during the week! By far, this has been the best car buying experience in my lifetime! It is all because of the way the dealership conducts their business. I didn't feel like a "number", it felt professional and personal to some extent. Based on this experience, in the future, I'll come here first as I know what to expect. I highly recommend buying from Vandergriff Acura! PS. I love my Acura TLX, Advance, it's an awesome machine! Thanks Max and John! More
by brucker
Employees Worked With
John Ellis, Max Coker
October 11, 2017
Drove from Houston to Dallas to make a deal, worth the drive My wife's car was flooded in Hurricane Harvey as was our house. We found ourselves in need of a new car fast. We were not originally in the market for My wife's car was flooded in Hurricane Harvey as was our house. We found ourselves in need of a new car fast. We were not originally in the market for a new car and due to the flood we had so many other things going that it was somewhat overwhelming. A new car had to be purchased. We narrowed it down to the 2017 Acura MDX. We contacted Mr. John Ellis of Vandergriff Acura in DFW. We live in Houston and questioned if it was really worth the trip so far away. I sent an inquiry to John which he responded to within just a few hours. John was sympathetic to our situation and presented us with an excellent offer on a 2017 MDX lease that was just fantastic. The next day my wife and I borrowed our son's car and headed north. Upon arrival we met with John and he assigned asked Mr. Stan Bennett to work with us to find the exact vehicle that would make my wife happy. Stan was great and very patient. John then proceeded to not only honor his original offer but to make it an even better experience than I had hoped for. The finance and paperwork process was painless. This was our first lease so Burl took much effort to inform us of every detail. Stan spent a lot of time showing my wife how to operate the new vehicle. Afterwards, we headed south. Let me say it was worth every mile of the round trip from Houston to Dallas. We could not be more pleased. This has taken some of the sting out of our Hurricane Harvey recovery. More
by Chris N., Baytown Texas
Employees Worked With
John Ellis, Stan Bennett
October 11, 2017
Red Acura RDX Dan Naughton was a pleasure to work with.I had seen the RDX I thought that I wanted on line,Dan showed me that car and several others including a new Dan Naughton was a pleasure to work with.I had seen the RDX I thought that I wanted on line,Dan showed me that car and several others including a newer prettier Basque Red 2016. RDX .That great car now lives in my garage and I love it. Thank you Dan for a good experience. More
by v bircjfield
Employees Worked With
Dan Naughton
October 07, 2017
Professional straight forward and knowledgeable My wife and I were shopping for SUV. We went around to Acura dealerships as well as multiple other. In our search we came across many different tacti My wife and I were shopping for SUV. We went around to Acura dealerships as well as multiple other. In our search we came across many different tactics and approaches by dealers. But by and large, our experience with Patrick and Alexander, at Vandergriff Acura, was as good as it gets. They knew their stuff, told us everything we needed to know. And worked with us on our pricing and terms. It was one of the best experiences car dealership we've ever had. More
by Carboncopychamp
Employees Worked With
Alex Lindgren, Patrick Burns
October 06, 2017
Far Exceeded My Expectations From my initial contact with Alex over the phone to the moment I walked out the door with the keys to my 2015 Accord Coupe my experience at Vandergrif From my initial contact with Alex over the phone to the moment I walked out the door with the keys to my 2015 Accord Coupe my experience at Vandergriff Acura was not like any experience I'd previously had purchasing a car. Alex's knowledge and understanding of the vehicle was unbelievable. He pointed out special features of the vehicle and provided thorough but concise answers to all of my questions and could not have been more curteous, respectful and professional from beginning to end. Brand stepped in and resolved a minor discrepancy in the vehicle's history and supported Alex with prompt responses on the few items that required management approval. I traveled 240 miles to complete this purchase and I would absolutely do it again. The vehicle is everything it was represented to be and more, and I cannot say enough good things about this dealership and all the people I dealt with. More
by Jack in Kingwood
Employees Worked With
Burl G Thomas, Alex Lindgren, Brandon Guzman
October 06, 2017
Great Experience Alex is very passionate about the brand as well as knowledgable! He is definitely someone that will make your buying experience not only easy and unde Alex is very passionate about the brand as well as knowledgable! He is definitely someone that will make your buying experience not only easy and understanding but most importantly enjoyable. I recommended asking for Alex upon reaching the dealership! More
by Ap1993
Employees Worked With
Alex Lindgren
October 03, 2017
Always great service! Travis is the best of be best. He always works hard to get us the exact deal we are wanting. I’d definitely recommend him. Travis is the best of be best. He always works hard to get us the exact deal we are wanting. I’d definitely recommend him. More
by AsgleyE0727
Employees Worked With
Trung "Travis" Nguyen, Wesley Kammer
October 02, 2017
Best car buying experience ever! This was truly the best car buying experience I have ever had. The salesmen did not harass us and they did not pressure us to make a purchase. They we This was truly the best car buying experience I have ever had. The salesmen did not harass us and they did not pressure us to make a purchase. They were extremely helpful and informative. I would defiantly recommend going to see Edgardo Carreira and all the other guys at Vandergriff Acura! More
by HIllaryL
Employees Worked With
Wesley Kammer, Edgardo "Edgar" Carreira
October 02, 2017
Airport Deal Done Well I am from Ark and was traveling through DFW for business. They beat my dealer price easily and only obstacle was getting the deal done quickly. Sinc I am from Ark and was traveling through DFW for business. They beat my dealer price easily and only obstacle was getting the deal done quickly. Since i was flying through DFW they arranged to meet me with car and completed paperwork in parking garage. Wes and Reagan were there. Everything was as they said it would be and I was driving my wife's new Acura out of airport and home within 20 minutes. They even accepted my debit card for a down payment until i could get back to Ark to arrange final financing. Great people. Easy to work with. Would do again in a heartbeat. More
by Sean K
Employees Worked With
Reagan Barnes, Wesley Kammer
September 30, 2017
Excellent pricing, excellent customer service! We worked with Dan Naughton at Vandergriff Acura and we could not be more pleased with the pricing and the service. They went out of their way to mak We worked with Dan Naughton at Vandergriff Acura and we could not be more pleased with the pricing and the service. They went out of their way to make sure we were treated well on every level. We highly recommend them to anyone looking for a vehicle. More
by MDX Owner
Employees Worked With
Dan Naughton, Patrick Burns
