Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vandergriff Acura
Arlington, TX
933 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 933 reviews
May 03, 2020
These people will try to sell you a broken car. I test drove a car that very obviously had been heavily abused by the previous owner and needed thousands of dollars in repairs. They tried telling me that drove a car that very obviously had been heavily abused by the previous owner and needed thousands of dollars in repairs. They tried telling me that the car was fine and all my complaints were normal. Ended up going to another dealership and test driving the exact same car and it had none of the issues they were claiming were "normal". More
by Bustedcar
Employees Worked With
Chris Snyder
Helpful May 01, 2020
Thanks Travis and Vandergriff Exceptional Sales Service by “Travis” Nguyen” and Vandergriff Acura. Our Acura lease was up in May and we wanted to save money by leasing ASAP. Even Exceptional Sales Service by “Travis” Nguyen” and Vandergriff Acura. Our Acura lease was up in May and we wanted to save money by leasing ASAP. Even with “Virus” limitations, Travis brought the exact 2020 RDX Tech package SUV to our home in Dallas for a test drive. We fell in love with the new 2020 RDX . Travis and the Vandergriff Team presented a great deal as legacy Acura customers and within hours, Travis returned to our home to swap out our SUVs (on the same day!). Thanks Travis and Vandergriff Team!! More
by DAK FAN
Employees Worked With
Trung "Travis" Nguyen
May 01, 2020
The sales person that help me worked hard to find want I wanted n needed But than the Finance manager Michael come in the picture everything went down hill was not interested in want I wanted only wha I wanted n needed But than the Finance manager Michael come in the picture everything went down hill was not interested in want I wanted only what he wanted to sale. So I left with no sale. 2 hour later made Purchase at westway ford the same vehicle my salesperson had for me but (Mike luong)would not let it go SAD felt bad for my salesperson. he tried so hard Mykel K. Thanks for everything More
by cbsck2010
Employees Worked With
Kenny Le, Mykel Kopinski, Mike Luong
April 29, 2020
Asma Morales was very quick to get back to me on the vehicle I was interested in and she answered all questions and brought the car to my house to test drive. I will definitely tell all my friends/famil vehicle I was interested in and she answered all questions and brought the car to my house to test drive. I will definitely tell all my friends/family to go see her when they are ready to purchase their next car. Thank You Asma, Billy Webb More
by Billy Webb
Employees Worked With
Asma Noor-Hussain
April 23, 2020
Bad Experience Purchased 2014 Acura RDX out of state. Car was shipped to AZ and we couldn't believe the car arrived with damage never disclosed. Dealership refused t Purchased 2014 Acura RDX out of state. Car was shipped to AZ and we couldn't believe the car arrived with damage never disclosed. Dealership refused to assist with return shipment or repair of damages. The next disappointment when the car arrived was that the odometer was off by 200 miles! The dealership did not bother to walk outside to get the actual odometer reading before filling out the odometer paperwork. The dealership explanation was they had to drive to complete the 177-point inspection. A copy of the 177-point inspection was promised and has not yet been provided. More
by Raquel
Employees Worked With
Thai Nguyen
April 17, 2020
Thank you Fausto is taking time and helping me to find a beautiful car that I like He so details and professional . Always checking and making sure everything ok . Well done 👍 beautiful car that I like He so details and professional . Always checking and making sure everything ok . Well done 👍 More
by Thi Nguyen
Employees Worked With
Fausto Rivera
April 09, 2020
I feel so ridiculous for buying a car that I did not have checked by an outside mechanic. I just heard such good things about vandergriff that I let their talk of 72 point inspections and top of the line mec checked by an outside mechanic. I just heard such good things about vandergriff that I let their talk of 72 point inspections and top of the line mechanics sway me. We bought a 2013 Sequoia and when we went to pick it up, the interior was still extremely dirty and when I got it home and tried to put my stroller in the car a back pannel fell of the back of the seat. I was pretty annoyed since they told me they detailed it already and would detail it more before we picked it up. I took it to my mechanic (service first automotive) before even going home because something didn't seem right while driving it home, there was a noise when you turned the car, something we hadn't heard on our initial test drive because it was raining outside. They found a leak in the rack and pinion and in the oil cooler. They told me vandergriff was a really good dealership and if they didn't catch this before they were pretty honorable and should have no problem fixing it. So I took it back (same day) and showed Mucio the pictures my mechanic took of the leaks and explained to him that I was upset because they claimed to do this great over the top inspection but all you would have to do to see the leaks is put it on the rise. He tried to tell me that with a car with over 100,000miles on it is bound to have issues. Um, I just bought a car from you that you claimed to have done a great inspection on and you should have seen this leak and at the very least disclosed it to us as something we might need to repair in the near future. But of course then I might not of have bought the car and that is the bottom line right? Well I feel fooled for sure. They took it and looked at it again and said it was just over spray and the mechanic didn't clean up his mess. So I had my mechanic call and talk to them(service first has been the best mechanic shop experience I have ever had) to give me the ok to pick up the car. They called me back and said maybe that was true for the oil cooler and that we can see in a couple weeks if its still leaking but that the rack and pinion is definitely leaking and they should fix it. So I call Mucio back and he said that the leak was only about 40% and that it isn't a failing part so they won't fix it. I explained that if it is leaking, it is failing and he danced around some words and I told him I needed a straight forward answer and he said he would talk to his general manager and get back to me and then hung up on me. 24 hrs later I had to contact him again to get answers on my car. he still had no answer for me. So I told him I was done, at this point it had been 5 days since I bought my car and I needed answer or I was just going to come pick up my car and leave this review. The next day he sent me a text that said the GM said your car is in good condition and nothing is leaking so you can come pick it up. So I did and I drove it back to my mechanic. They said the oil cooler wont be able to tell so soon but the rack and pinion was definitely still leaking and they were shocked that they didn't fix it for us. So I am just curious what that service charge they make you pay for covers? Because I picked up a dirty car with a part that was jimmy rigged into place and at least one leak possibly two. I feel extremely ripped off. Especially since they price advertised was not the true price. The options they tack on are not actually options and they didn't even seem to fix the things that were in the options. For instance, they claimed to redo the tinted windows, but they are all scratched and chipped. Again, stupid me for trusting them. More
by kirstengarcia12
Employees Worked With
Mucio Cortez, Mike Luong
March 26, 2020
unethical dealership I bought a vehicle from this dealership on March, 03 2020. I saw the vehicle on car-gurus for the price of ( 17,988 ) on March , 02 2020 immediately I I bought a vehicle from this dealership on March, 03 2020. I saw the vehicle on car-gurus for the price of ( 17,988 ) on March , 02 2020 immediately I liked it and was very interested so I got in touch with one of the sales person there. I wanted to put a deposit on the car because I live in Oklahoma and was 3 hours away from the dealership. But I was told I could not put a deposit down on the vehicle without pulling my credit, I did not feel comfortable giving my social security number and having my credit card pulled over the phone when I am 3 hours away. I let the sales person know around afternoon on march 02, 2020 I will get back to him about the car because I had to go make arrangements with my father to make the 3 hour trip for the car... I get my arrangements done with my job, school and my father then I contacted the sales person late at night that I wanted to come buy the car. At the same time I looked over car-gurus again the same day and the price went from (17,988) to (18,997) that is a 1000 dollar difference over a 12 hour difference. I texted the sales person the next morning again on march, 03 2020 letting him know I want to come today and buy the car but before I headed out I let him know about the price difference of a 1000 dollars and he said "ill help you with the price don't worry" and "I'll honor the price". I have screenshots of our exchanged messages over the phone. Once he let me know through text that he will honor the price of (17,988), I let him know that once my classes are done my father and I will be on our way to the dealership for the car. I even went out of my way skipped my classes to get to the dealership early, after traffic and everything it took us 4 hours to get to the dealership. Once we got there we were greeted with good hospitality and they were friendly. Then we test drove it, my father and I liked the car and decided we will sit down and do the numbers with the sales person to see what will be our final price for the car is with the doc fee etc... We started to negotiate, he let me know he can not honor the price of 17,988 because it went through the "shop" and there is a charge of 1400 because of the "shop" he told me they did some work added nitrogen into the tires but I did not ask for that I wanted the car as is. He gave me the price of 18,550 and this was their finally offer either I take it or leave empty handed and drive three hours back home. I was put in a really bad spot, my father went out of his way to come with me to co sign and I could not do anything about it. The sales person and his manager knew I could not do anything but take the price so I agreed to it. I would have never came to the dealership if I had known they would not sell the car at the price I saw it at of 17,988 even though they changed the price I made it clear that I would only come if it was for the price of 17,988 and he said he would honor it but he did not I have messages of him saying they will honor the price. I ended up paying more then I expected. Front of the house final price was 20350 including (tag, title and registration) without gap and with gap it is 21000. Finance we went to finance after agreeing to get the car for 20350 and include gap which makes the final price 21000. In finance, I told the gentleman I wanted to bank with chase (JPMCB Auto) before we started he kind of just ignored it and said he will chose one. At this point it was getting really late and my father and I were tired so we wanted to get it over with and head home. Once we were in finance, they were trying to sell us a warranty but we declined it then we backed out of GAP too so we though our final price before finance would be 20350 then it went up to 20440 another 90 dollars added it. Again, they put us in a bad spot we felt like we could not say anything, they just kept making us sign papers. He pulled my fathers credit and I, My father's credit was 679 I believe its not the best but its not bad. without letting my father and I know our credit was pulled through five different places (Vandergriff, Fifth Third, COAF, Ally Financi and chase ( JPMCB Auto). I originally noted to him that I wanted to bank with chase yet he ignored it but he pulled our credit through them and gave us Ally Financial. I did not even know who I was banking with until today, I left the finance office without him telling me "hey you will be financing the car through this Ally Financial" again they just wanted me to sign the papers and get out. He gave us a rate of 7.34% through Ally Financial which charged us 3267.07 on top of 20440. In conclusion, we were mistreated toward the end, they were unethical about the price. This dealership is a part of Berkshire Hathaway automotive which is owned by Warren Buffet, I know their standards should be better. Warren Buffet is a humble/down-to-earth man as many of us know him and he would never do this to another person just so he could get an extra 1000 dollar in his pocket. More
by Abbas
Employees Worked With
Michael Sessions, Lenny Gomez
March 17, 2020
Lenny G. was amazing. One of the best client advisors I've ever worked with, very hassle free process. Really knows what he's doing. I've ever worked with, very hassle free process. Really knows what he's doing. More
by 214alexalva
Employees Worked With
Patrick Burns, Lenny Gomez
March 16, 2020
She was amazing! So happy with my purchase. Will definitely be referring friends and family! Thank you so much Etta for everything you did for me! definitely be referring friends and family! Thank you so much Etta for everything you did for me! More
by Thepurplemonkeymarketing
Employees Worked With
Preston, Etta V. Maytubby, Channel Rhodes
