Vandergriff Acura
Arlington, TX
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After an oil change I found some bolts missing from the air cleaner box. I contacted them to complain and get the problem resolved and got an email response "sorry for the mishap". That was is. Several att air cleaner box. I contacted them to complain and get the problem resolved and got an email response "sorry for the mishap". That was is. Several attempts to reach someone have come up with nothing. They also over charged my credit card. Terrible. More
The experience with Thai Nguyen once again was a pleasure. The previous car that was purchased through the dealer had some worked that needed to be done before our 30 days mark. Thai was contacted a pleasure. The previous car that was purchased through the dealer had some worked that needed to be done before our 30 days mark. Thai was contacted and informed of this situation. He worked diligently to rectify the situation. It's very exciting to work with a Thai Nguyen, Kenny and Eric. They showed a great deal of care and respect for what I was looking for, the hours I was available, and budget. Along with the great experience and efficiency in completing the transaction. I highly recommend you talk to Thai Nguyen if you’re considering buying a new or previously owned automobile. Look forward to working with Thai Nguyen again. More
Working with Thai Nguyen for the second time has been an absolute pleasure! Thai Nguyen is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the absolute pleasure! Thai Nguyen is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The best part – Thai Nguyen stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Thai Nguyen if you’re considering buying a new or previously owned automobile. More
Saleswoman Asma has zero integrity and is rude. Avoid her like the plague. Bought a 2020 CPO Acura RDX that was a lemon. The vehicle had been used as a loaner and had been driven for 600 miles AFTER bein like the plague. Bought a 2020 CPO Acura RDX that was a lemon. The vehicle had been used as a loaner and had been driven for 600 miles AFTER being certified. This is in violation of Acura's CPO program. The vehicle had scratches all over and despite me literally informing the dealership about the scratches and incorrect mileage they failed to fix the problem. To the dealership's credit, they cancelled the transaction and gave me a full refund when I refused to accept delivery. More
I traded a vehicle and purchased another vehicle at this dealership. At the end of the evening, I had to ask for a copy of my paperwork as financing did not provide that to me. A week later I was asked to c dealership. At the end of the evening, I had to ask for a copy of my paperwork as financing did not provide that to me. A week later I was asked to come back in and sign a second contract. This was because the bank would not finance the vehicle used with the miles for the price they listed it as. So they lowered the price....by 3k. So I agreed. And signed a second contract. Four days after this, I got a call again saying that the payoff on my vehicle was $900 more than they had in the contract. They would take my card over the phone and I would need to sign a THIRD CONTRACT. at this point, I was over the whole thing. I wanted to be out of it. I let them know I felt the entire thing was very underhanded. They tried to hold me to it. However, the dealership had never signed any of the contracts. And they received the payoff on my vehicle three days before I signed the second contract. I retrieved my original vehicle and gave them back theirs. If you are buying a new car, you get good service; however if you are buying a used car, please be aware! (Redacted) did an amazing job and showed me how ethical and honest a dealership can be. And how shady others (Vandergriff) operate. Only person I would recommend at this dealership is Matthew Moore. And Wade West. Wade was not our salesman but so polite and kind to us as management made us wait the 2 hours before speaking to us as they knew we were waiting to return the vehicle and get ours back. More
i just bought the 2018 lexus gx460 from vandergriff acura,so far i love the car,very good condition ,the sale person is nice and helf full,his name is Anthony Palmer,before that i have shopped around 3 acura,so far i love the car,very good condition ,the sale person is nice and helf full,his name is Anthony Palmer,before that i have shopped around 3 place for the same model car,finally i have picked this one from them,they have good service,good price,and easy deal More
I should have walked away when they messed the numbers up the first few times. Mike personally reached out and asked what they could do to gain my trust and earn my business. I initially thought that was not the first few times. Mike personally reached out and asked what they could do to gain my trust and earn my business. I initially thought that was not sincere but decided to hear them out. I was promised a “we owe” for the alignment. I put the car in the shop after one day of owning the vehicle, it was in the shop for 4 days, I get a call to pick up my vehicle because it is ready, and it still shakes and pulls to the right. I am a single mom and live 35 minutes away. I do NOT feel safe in this vehicle especially when it pertains to my children being in the car with me. At the very least I should be able to do an exchange of vehicle after the crap I’ve gone through with this purchase. Under the laws found in -Sec. 17.46. DECEPTIVE TRADE PRACTICES UNLAWFUL. (a) False, misleading, or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful and are subject to action by the consumer protection division under Sections 17.47, 17.58, 17.60, and 17.61 of this code.- I have found at least 6 reasons this vehicle was an unlawful sale. Do not go to this dealership!!!! Go somewhere else!!! More
Showed up not sure which MDX package I wanted. Lewis Bass took the time to explain and show me the differences between them. He made the whole process easier. Bass took the time to explain and show me the differences between them. He made the whole process easier. More
I research 2019 and 2020 Acura TLX for the last several weeks. We found a 2020 TLX on there site for $26295.00. We were working with Logan Wilson and told him several times that we would be paying cash for weeks. We found a 2020 TLX on there site for $26295.00. We were working with Logan Wilson and told him several times that we would be paying cash for the vehicle. We called last night to Logan to verify they had the vehicle and they did. We went down to the dealership, test drove it, and went inside to pay for the car. Logan then advised us that we could not pay cash for it but had to finance it so they could get the rebates from Acura. We refused and left. I went online today and the same car had a purchase now online option. I clicked thru the screens and it had a total price with tax and license. With the proper online pricing. Lewis Bass from the dealership called me and said the car has tinted windows, nitrogen in the tires and clear coat so the price is more. So last night the price has to be financed and today they want to raise it because of tint and clear coating. They can't get their stories straight!! BTW I bought a new MDX from them 2 years ago but apparently they don't care if your a loyal customer. Horrible way to treat people More
Came in for a test drive and absolutely loved the experience. Didn’t know a whole lot about the Acura brand beforehand, but It’s at the top of my list now. Logan Wilson helped me out and was an absol experience. Didn’t know a whole lot about the Acura brand beforehand, but It’s at the top of my list now. Logan Wilson helped me out and was an absolute pleasure to work with. More