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Vandergriff Acura
Arlington, TX
943 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 943 reviews
November 06, 2019
Very professional, easy to get along with. Patient and understanding. Easy to joke with! Will get you in to the vehicle you want, even an even better vehicle in our case! Simply amazed at the level of ser understanding. Easy to joke with! Will get you in to the vehicle you want, even an even better vehicle in our case! Simply amazed at the level of service received Fromm Bryson and Vandegriff Acura! More
by BLewis73
Employees Worked With
Bryson Lau
November 05, 2019
Very awesome experience. From the first call we made to the dealership to the time we drove our new car off the lot Bryson was with us every step of the way to keep us informed and engaged. Couldn't have a the dealership to the time we drove our new car off the lot Bryson was with us every step of the way to keep us informed and engaged. Couldn't have asked for a better service. Thank you Bryson. And thank you all that got us in our new car. More
by Chris
Employees Worked With
Bryson Lau
October 30, 2019
Bryson was thorough and kept in touch with me until we found the perfect vehicle for my needs. He was knowledgeable about the vehicle and answered all my questions found the perfect vehicle for my needs. He was knowledgeable about the vehicle and answered all my questions More
by Leelee
Employees Worked With
Bryson Lau
October 29, 2019
Mixed experience - especially around financial transaction. Sales good Service and admin experience not good Interested to see how after sales service experience goes and if the dealership can transaction. Sales good Service and admin experience not good Interested to see how after sales service experience goes and if the dealership can be recommended More
by Atin
Employees Worked With
Amanda Lewis
October 27, 2019
Wonderful Service I wasn’t really interested in buying a car because I owed so much on my current car but after talking to Bryson on the phone I was interested in takin I wasn’t really interested in buying a car because I owed so much on my current car but after talking to Bryson on the phone I was interested in taking a look. He was able to work with my schedule which I appreciate. After taking about my wants and needs we were able to find a more reliable car that better suited my needs and wants. My test drives with Charles were great! He answered my questions and kept things fun! More
by adrap
Employees Worked With
Charles, Bryson Lau
October 26, 2019
Excellent Sales Specialist Make sure to look for Dayshawn Green if you want to buy an Acura, very nice guy and easy to talk to, very patient with us. Make sure to look for Dayshawn Green if you want to buy an Acura, very nice guy and easy to talk to, very patient with us. More
by rnaval
Employees Worked With
Dayshawn Green
October 26, 2019
Amanda at Vandergriff is a pro! Excellent communication. Vandergriff gave me a real price over the phone. I’m the end, I got a better deal elsewhere but I suspect if I lived closer Excellent communication. Vandergriff gave me a real price over the phone. I’m the end, I got a better deal elsewhere but I suspect if I lived closer to Arlington Vandergriff might have managed to win this one. I’m any case I appreciated their attentiveness and help. More
by Miguel
Employees Worked With
Amanda Lewis
October 21, 2019
Great Amanda did everything possible to get me in a vehicle and I’m extremely satisfied with my 2012 Acura TSX. Keep up the great work. Amanda did everything possible to get me in a vehicle and I’m extremely satisfied with my 2012 Acura TSX. Keep up the great work. More
by Jimmie Rogers
Employees Worked With
Amanda Lewis
October 19, 2019
Run Away!! My husband and I were on the search for a car for our teenage daughter who is going to get her license way too soon. ;) Hubby did a lot of research o My husband and I were on the search for a car for our teenage daughter who is going to get her license way too soon. ;) Hubby did a lot of research on what would be a safe and reliable car for her. He decided that an Acura TSX would be a great choice. Since it was her first car we were looking at around the $6,000 price point and wanted to pay cash for the car. While looking around online to see what was available in the DFW area we came across one that met all of our checkboxes. I called the dealership to see if the car was still available and was connected to Kimberly in Used Car Sales. The car was advertised online for $5,999. Both of us expected to pay the price of the car, TT&L, and any dealership paperwork fees. When we went to test drive the car it appeared to be in good shape and after test driving it we decided to purchase it. That's when the "fun" began. Instead of honoring the price they advertised the vehicle. They had a list of things they wanted us to pay for. They refused to do an inspection on the car prior to offering the car for sale like most dealerships do. They wanted us to pay about $150 for the inspection. The Used Car Manager DEMANDED we purchase a $150 oil change we did not want. They also refused to detail the car unless we pay $200. We have purchased many vehicles and have never encountered such xx. Ultimately we were forced to pay for the oil change and a new tire the car needed for it to be able to pass the state inspection. I can't say for sure if the tire was bad enough to fail the inspection. I wanted to walk away from the whole thing after they started trying to screw us and play games but it was the exact car we had been searching for. Ultimately we refused to pay them $200 to detail it and the $150 for them to inspect the car like they should have done before putting it on the lot for sale. The car did not make it home before it broke down and left us stranded along with our two children. Luckily we have a family friend who picked me up and took me home so that I could get my van. After using jumper cables to "charge" the dead battery the car restarted and made the rest of the journey home. Thankfully we were stranded on the side of the road with our 2 children. The very next day Kimberly called me before I had a chance to call her. She called to see if we had a good ride home. I told her about the car not even making it home and she brought up the fact we didn't pay for the inspection they should have done prior than placing the car on the lot. I told her I thought it was ridiculous that the xxxx thing didn't even make it to our home and that I would post a review on every review site I could find to warn folks about the "quality" of the used cars they sell. Only after hearing that did Kimberly offer to speak with the same Used Car Manager who had worked the night before. It was like pulling teeth but they finally offered to replace the alternator on their dime. We were lucky enough to be able to charge the battery and make it back out at the dealership. After about 5 days we finally got the car back as it was obviously not a priority to them to make things right. The replacement of the radiator fixed the problem and we haven't had any issues since then with the car. After all this happened I spoke with Kimberly about the fact they refuse to honor the price they list the cars for online and that I only expected to pay for the price of the car, TT&L and whatever little dealer fees they charge for the paperwork. Her response what that the price advertised on their website is only the "starting point" or "minimum price" of the vehicle which makes no sense to me and something we've never even heard of. At this point we refuse to step foot on ANY Vandergriff dealership lot due to the xx they pull with making the customer pay for stuff they should have done before offering the car for sale. RUN AWAY!! More
by carrieh78
Employees Worked With
Kimberly Najera
