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Vandergriff Acura

Arlington, TX

2.6
937 Reviews

1100 I-20 West

Arlington, TX

76017

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Showing 937 reviews

March 13, 2024

I rate this dealership 5 star for one reason, Taylor Jones. He is easy to work with, honest, knowledgeable, and doesn't push unneeded work. Keeps me informed during the repair process and doesn't waste More

by Macallan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Jones
Mar 14, 2024 -

Vandergriff Acura responded

Hi Taylor, Thank you for your review. We are happy to hear that Taylor provided you with amazing service. Thank you for your kind words and patronage. We look forward to working with you again.

March 07, 2024

Do whatever you can to avoid this location. I came in as my car makes loud noise when I accelerate. First they made me do a diagnostic when they could just find the problem by visual inspection More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett
Mar 11, 2024 -

Vandergriff Acura responded

Hi there, thank you for sharing your experience with us. We're sorry to hear about the challenges you faced during your visit. We value your feedback and will use it to improve our services. We apologize for any inconvenience caused and appreciate your thoughts.

March 02, 2024

BAITED AND SWITCHED! Vandergriff Acura Wastes My Time on Sold 2022 Camry SE! I'm writing this in a state of utter disbelief and frustration. Vandergriff Acura pulled a f More

by arthurmed
Purchase Time
Recommend Dealer
No
Employees Worked With
Adam and supposed sales manager
Mar 06, 2024 -

Vandergriff Acura responded

Arthur, we're truly sorry to hear about your disappointing experience at Vandergriff Acura. We understand you frustration. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com.

January 22, 2024

Disappointing Experience- are their CarFax reports real? I feel like I should save my energy and walk away but it seems ethically wrong to leave this to an unsuspecting public. I recently had a disappoi More

by SusanEKipp
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Preston and Spencer
Jan 24, 2024 -

Vandergriff Acura responded

Hi Susan, we apologize for the disappointing experience you had at Vandergriff Acura. We appreciate your feedback and take it seriously. We strive for transparency and will review our processes to ensure better communication with our customers. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com Thank you for bringing this to our attention.

November 21, 2023

If you make an appointment to see a particular car, and it sells, they won't tell you. You'll get the, "How Much do you want to spend question" and they'll try to steer you other options before finally ad More

by David
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Salesman and two Managers not listed.
Jan 17, 2024 -

Vandergriff Acura responded

Hi David, Thank you for your review. We are sorry we did not provide service that is up to our standards. We will address this internally for best business practices.

November 20, 2023

It was the old hard sell at this dealership. I had looked several places and they were the only one to do it. Had I not wanted the car, I would have walked out. I ended up paying too much for More

by hollycwalt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brad Johnson, Kenny Le
Jan 17, 2024 -

Vandergriff Acura responded

Hi there, Thank you for your feedback. We appreciate your kind words regarding our service department. Thank you for your patronage.

September 27, 2023

DO NOT BUY FROM THIS DEALERSHIP! ! 6 months ago I bought a used car and it has been back in forth in their shop since. I’ve driven their loaner vehicle more than my own car. First pr More

by laineedwards29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales manager
Oct 02, 2023 -

Vandergriff Acura responded

We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.

September 21, 2023

The absolute worst car purchase experience in my life after buying 15 cars. They advertised a price on-line of $35,700, but because my trade came in low they offered me $34,000. They wrote the deal up More

by Garrett1025
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Luong, James Bates, Kal Erakat
Sep 22, 2023 -

Vandergriff Acura responded

We're sorry to hear that you're dissatisfied with the pricing of our pre-owned vehicles. We strive to offer competitive and fair pricing for all our vehicles, and we understand that pricing can be a significant factor in your purchasing decision. Our pricing is based on several factors, including the vehicle's condition, age, mileage, market demand, and current market conditions. We continuously monitor the market to ensure that our prices are in line with industry standards. We value your feedback, and if there's a specific vehicle you had in mind or if you have any further questions or concerns about our pricing, please don't hesitate to reach out to us. Our goal is to provide transparency and assist you in finding the right vehicle that fits your budget and needs. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com

August 24, 2023

Please be careful with Kenny lee & Spence fraudulent fake deals and paperwork do not go More

by Lady Libra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kenny Le
Sep 05, 2023 -

Vandergriff Acura responded

We're sorry to hear that you had a negative experience, but your review lacks specific details about the situation. We'd like to better understand what happened so we can address your concerns appropriately. Please provide us with more information about your experience, such as the nature of the issue you encountered or any specific interactions you had with our team. Your feedback is important to us, and we're committed to resolving any issues you may have encountered.

August 09, 2023

an hour ago NEW Very shady business practices. I paid for a car in full on a Friday. They told me it wouldn’t be ready till Monday. They sold the car Saturday! Extremely unprofessional. Do not pur More

by Greenland-llc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kyle Hudson, Patrick Burns, Blake Bowland, Matthew Hathaway, Dayshawn Green, Bryson Lau, Eric Fuentes, Jaydyn Crawford, Malik Allen
Aug 11, 2023 -

Vandergriff Acura responded

We apologize for any inconvenience you experienced regarding the availability of the car you were interested in. Our inventory can change rapidly, and sometimes vehicles may be sold before we can update our online listings. We understand how frustrating this can be, and we're here to help you find another vehicle that meets your needs. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com

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