Vandergriff Acura

I do not recommend this dealership. Last week, my son came to this dealership to purchase a vehicle. He put down $1500 signed financing paperwork and received the keys. A week later Last week, my son came to this dealership to purchase a vehicle. He put down $1500 signed financing paperwork and received the keys. A week later they called him saying additional documents require signatures. He returned to the dealership and was advised financing fell through. Either money down was needed or he would need to select another vehicle. Needless to say, he left the car there and will be seeking legal advice about this situation. More

Place is a joke, Do not come here. Came for my Acura MDX ‘23 TPMS and keyless program alert see dealer on dashboard. As soon as I got in at services, I was told they might not have ti Came for my Acura MDX ‘23 TPMS and keyless program alert see dealer on dashboard. As soon as I got in at services, I was told they might not have time to see my car, mind you I had a 3pm appointment and they knew what I was coming & I asked about a loaner car and said right off the bat they had no cars to loan (live 1 hr and a half) and was suggested to ‘take an Uber home’. So I waited an hour & was told they found out what was wrong & now they were seeing if they had the part. Fast forward an hour later they told me it was chewed by a rodent & it would not be covered under warranty. said it could had been bought like this (I’ve only had the Acura for about 20 days) and they needed to take whole car apart and replace the entire vehicle harness costing me roughly $5,000. I should had taken to place in Fort Worth where i bought my car. NEVER AGAIN WILL I COME HERE OR SEND ANY FRIENDS AND FAMILY HERE!! SCAMMERS! More

I absolutely don't recommend this dealership in purchasing a used car. In August 2023 I had a stressful time with bait and switch pricing, high pressure, insulting behavior from the used car floor purchasing a used car. In August 2023 I had a stressful time with bait and switch pricing, high pressure, insulting behavior from the used car floor manager, and much less than ethical, professional methods. I left, incensed that this way of selling is still practiced, would walk before buying a vehicle there. More

I had an appointment at Vandergriff dealership in Arlington, Texas to get my car serviced. Mr.shorter was very professional, knowledgeable and I had a very pleasant experience. I was always told that Arlington, Texas to get my car serviced. Mr.shorter was very professional, knowledgeable and I had a very pleasant experience. I was always told that your product is only as good as your service department. Yes, I will recommend Vandergriff dealership to all my family and friends. . More

Never had a dealership try to screw me this hard. Found out they have a $5k “dealership service fee” AFTER they ran my credit, which to my understanding is an oil change and fancy air in the tires. I Found out they have a $5k “dealership service fee” AFTER they ran my credit, which to my understanding is an oil change and fancy air in the tires. Instantly moved the price of the vehicle up $5k but doesn’t show that online. Then once I got to the finance team, they already had several warranties totaling $5,700 added on that were included in my monthly payment. Even after I told them I didn’t want warranties several times, they brought out the final paperwork with all warranties in the contracts. Ridiculous. More

I rate this dealership 5 star for one reason, Taylor Jones. He is easy to work with, honest, knowledgeable, and doesn't push unneeded work. Keeps me informed during the repair process and doesn't waste Jones. He is easy to work with, honest, knowledgeable, and doesn't push unneeded work. Keeps me informed during the repair process and doesn't waste my time. I request him as my service adviser when work needed at Vandergriff. He is what sets this dealership ahead of most. More

Do whatever you can to avoid this location. I came in as my car makes loud noise when I accelerate. First they made me do a diagnostic when they could just find the problem by visual inspection I came in as my car makes loud noise when I accelerate. First they made me do a diagnostic when they could just find the problem by visual inspection. I tried to have it a visual inspection as I recently had a diagnostics at different location but they pushed the $230 diagnostics. They tried to change every pieces of my car that has rust on and they quoted me more than $3000. It turns out that it’s a simple fix at a muffler shop costed less than $100. They will do everything to include all repairs they can bring instead of giving honest and practical solution. This place is a scam and please avoid at all cost. More

BAITED AND SWITCHED! Vandergriff Acura Wastes My Time on Sold 2022 Camry SE! I'm writing this in a state of utter disbelief and frustration. Vandergriff Acura pulled a f Vandergriff Acura Wastes My Time on Sold 2022 Camry SE! I'm writing this in a state of utter disbelief and frustration. Vandergriff Acura pulled a fast one that waisted 4 hours of my time. Let me set the scene: I had my heart set on a sleek, 2022 Camry SE. I called Vandergriff Acura, specifically confirmed the car was available, and booked a test drive. I envisioned myself cruising around town in that beauty. Several calls from multiple salespeople the day of test drive and I specifically called to confirm the car was on available an hour before my arrival. But guess what? When I arrived, all smiles and ready to hit the gas, I was met with a bombshell. The car? Sold. The day before! My excitement deflated faster than a punctured tire. Vandergriff Acura had dangled the carrot, only to yank it away at the last second. Here I was, pumped about my dream car, and they left me high and dry. To add insult to injury, the salesperson tried to placate me with some light blue monstrosity they had sitting on the lot. It wasn't even close to what I wanted! This whole experience was a complete bait and switch. Vandergriff Acura wasted my time and played fast and loose with my expectations. If you're looking for a dealership that values honesty and customer service, steer clear of Vandergriff Acura. They'll leave you feeling frustrated, disappointed, and maybe even a little blue... not the kind you want in a car, anyway. More