Vandergriff Acura

I’m a loyal customer to Vandergriff Acura. Have bought four Acura TLX from this dealership. Most of the Service Advisors know me and how careful I am with my vehicle and they respect that and Have bought four Acura TLX from this dealership. Most of the Service Advisors know me and how careful I am with my vehicle and they respect that and always treat my vehicle accordingly. Last I visited unexpectedly was because my tire sensor went off. The maintenance team did a great job to, not only just fill with hydrogen air but took the time to check if there were any leaks with the tire as well with the sensor and check all the tires as well. They offered to wash my vehicle but since I only hand wash, I told them if they had the time that would be great and if not, it would not be a problem since they had other things to manage. The lady advisor kept me informed the entire time and was very helpful. More

Danny is an outstanding gentleman and the men who take care of my 2020 Toyota Camry. I give these guys 5 stars!! care of my 2020 Toyota Camry. I give these guys 5 stars!! More

I dropped my car off Tuesday to have some work done on it, and I did not ask for a specific service advisor, I just chose the one that was given to me. I was fortunate enough to have Taylor Jones as my se it, and I did not ask for a specific service advisor, I just chose the one that was given to me. I was fortunate enough to have Taylor Jones as my service advisor. He went above and beyond working with my extended warranty company to see if the work that needed to be done could be covered. Although they did not cover the cost of the work, Taylor was able to give me great information on what was covered under my contract. He explained everything very well and I will definitely choose Taylor again. More

**Vandergriff** Acura in Arlington truly sets the standard for customer service! Every time my car is due for service, I always know I'm in great hands. ***Ronny Ruiz*** is absolutely incredible- standard for customer service! Every time my car is due for service, I always know I'm in great hands. ***Ronny Ruiz*** is absolutely incredible--he makes the entire scheduling and concierge process flawless and effortless. He always rolls out the red carpet and ensures everything is taken care of with precision and care. He understands the importance of good work and consistently delivers service with professionalism, care, and excellence. ***Taylor Jones*** is the best when it comes to all my service needs. He went above and beyond to handle all of my questions and to get me the quotes needed. His communication is always crystal clear, and his customer service is top tier. He truly makes me feel like a priority throughout the entire experience/process. ***Adrian Reyna***, my concierge driver, took excellent care of my vehicle and made sure all the details were handled professionally. He had great communication through the process and I appreciated his respectful handling of my car. Vandergriff Acura knows how to keep their customers happy, and it shows in every step of the process. If you're in the market for a new car, ask for ***Austin Doyle***-- he is the *GOAT* and he'll take great care of you! Highly recommend **Vandergriff** Acura! You won't be disappointed. More

I would like to extend my deepest gratitude to Mr. Danny Hamedani, my Service Advisor at Vandergriff Acura. Mr. Danny has been an absolute standout, exceptionally professional, incredibly knowledgeabl Danny Hamedani, my Service Advisor at Vandergriff Acura. Mr. Danny has been an absolute standout, exceptionally professional, incredibly knowledgeable, and truly dedicated to delivering outstanding customer service. From the moment I walked in, Mr. Danny demonstrated patience, empathy, and a "can-do" attitude that immediately put me at ease. He took the time to thoroughly answer all my questions and address every concern, going above and beyond to ensure I felt informed and supported throughout the entire service process. As a woman, I’ve often found dealing with service advisors and mechanics to be intimidating or dismissive, but my experience with Mr. Danny was the complete opposite. He treated me with genuine respect, compassion, and professionalism. It’s rare to encounter someone who combines technical expertise with such integrity and personal care. I live 45 miles away from Vandergriff Acura, even though there are dealerships much closer to my home. I choose to make the longer drive every time because of Mr. Danny. He has earned my trust and loyalty, and I will continue to bring my business to Vandergriff Acura because of the exceptional service he provides. Mr. Danny Hamedani is a true asset to the Vandergriff Acura team, honest, dependable, and trustworthy. I cannot recommend him highly enough! More

**5 Stars – Exceptional Customer Service from Taylor Jones!** I had a truly outstanding experience at Vandergriff Acura, thanks to the incredible customer service provided by **Taylor Jones, Service Jones!** I had a truly outstanding experience at Vandergriff Acura, thanks to the incredible customer service provided by **Taylor Jones, Service Advisor**. From the moment I arrived, Taylor was welcoming, professional, and genuinely committed to making sure I had everything I needed. He went above and beyond to answer all my questions with patience and clarity, and his knowledge about the service process made everything smooth and stress-free. What really stood out was Taylor’s attention to detail and sincere dedication to ensuring I felt valued as a customer. It’s rare to find someone so personable, efficient, and trustworthy — but Taylor exceeded every expectation. If you’re bringing your vehicle in for service at Vandergriff Acura, I highly recommend asking for **Taylor Jones**. You’ll be in great hands! More

1 star for the simple fact zero wasn’t an option. Never would I recommend somebody do business with this dealership. I live 4.5 hours away and made an agreement on a price at 1 pm and began my drive Never would I recommend somebody do business with this dealership. I live 4.5 hours away and made an agreement on a price at 1 pm and began my drive to the dealership. I had asked to get the deal in writing, not just a verbal commitment from Tracy, the pre-owned manager. At 2:30 I called to ask about the contract and was told by the salesperson Jeremy that the car had been test driven and may no longer be available. A quick 10 minutes later, Jeremy called back to say the car was sold and proceeded to blame me for having been difficult to negotiate with. GO FIGURE. The price had been agreed upon already so that was an excuse for poor and shady business. I asked for Eric (GM) or Tracy to call me back and unsurprisingly, neither one did. I wasted a 3 hour round trip because of these people. Stay far, far away from this shady place. Completely unacceptable. More

BUYER BEWARE I have purchased a lot of used cars over the years but never have I encountered the level of dishonesty and deceit as I did at Vandergriff Acura. After making an offer, the sales guy came ba the years but never have I encountered the level of dishonesty and deceit as I did at Vandergriff Acura. After making an offer, the sales guy came back with an offer sheet that attempted to add on $4,000 in “dealer options.” Yes, you read that right. $4,000 in garbage like nitrogen tires, tint (the car was already tinted), ceramic clearcoat, and a bunch of other stuff that no one wants and—worse—was already in or on the car. I asked if he thought I was a moron, or whether I just looked stupid, and he said no, but these additions would get the car into saleable form. xxx? The retail price already includes those things because the car is already for sale! I left this dealer and drove straight to Huffines in Plano, where I bought a car on the spot. No one tried to upsell me on garbage no one needs or tried to slide xxxx onto the offer sheet. The entire process was transparent and I’ll gladly buy cars there in the future. In short, if you are okay being cheated, by all means make your way to Vandergriff Acura in Arlington. They will do their level best to take advantage of you. If not, go LITERALLY ANYWHERE ELSE. More