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Vandergriff Acura
Arlington, TX
937 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 937 reviews
November 10, 2024
I took my 2014 MDX to Vandergriff Acura for diagnosis on a noise checking and paid $200 for it. I've always kept up with maintenance on my car. When I returned home, my car dash board had all different warn a noise checking and paid $200 for it. I've always kept up with maintenance on my car. When I returned home, my car dash board had all different warning signs on, and my car did not even start at all. I went right back to the service. The service rep (Maricio) denied any wrong doing from their part. I was told that I could pay $120 to tow my car back to the service for a recheck. The dealership to my house is about 3 miles. It is very upsetting and disappointing that before I took my car in for a check up, the car was running smoothly without no problem, but when I returned home, the car is not running at all. Please be careful when you take your car to them for services, they are CROOKS. More
by Prius
Employees Worked With
Maricio
September 22, 2024
Bait and switch alive and well at this place, The reviews on the dealership pathetic, here is another one to add the the growing list. - agreed on a vehicle price after 2 days of negotiations to be told th on the dealership pathetic, here is another one to add the the growing list. - agreed on a vehicle price after 2 days of negotiations to be told they won’t honor the agreement unless I finance the car through them because they were losing to much money? Really - buyer beware, total waste of time. I will be calling corporate so they are away of my experience and to have them read all these negative reviews. Time for new management at this place. More
by Texasguy
Employees Worked With
Tyler
June 27, 2024
I do not recommend this dealership. Last week, my son came to this dealership to purchase a vehicle. He put down $1500 signed financing paperwork and received the keys. A week later Last week, my son came to this dealership to purchase a vehicle. He put down $1500 signed financing paperwork and received the keys. A week later they called him saying additional documents require signatures. He returned to the dealership and was advised financing fell through. Either money down was needed or he would need to select another vehicle. Needless to say, he left the car there and will be seeking legal advice about this situation. More
by Jacquewlkr
Employees Worked With
Jin
June 13, 2024
Words can not explain how blessed I was to work with a great team of individuals who made my car shopping the number one experience I’ve ever had . Shout out to Mikala and Patrick B. for being the angels great team of individuals who made my car shopping the number one experience I’ve ever had . Shout out to Mikala and Patrick B. for being the angels I needed during this process . These two were genuine and very empathetic to my NEW car needs. More
by Ahughesrankin14
Employees Worked With
Mikala Allmon , Patrick Burns
June 03, 2024
Place is a joke, Do not come here. Came for my Acura MDX ‘23 TPMS and keyless program alert see dealer on dashboard. As soon as I got in at services, I was told they might not have ti Came for my Acura MDX ‘23 TPMS and keyless program alert see dealer on dashboard. As soon as I got in at services, I was told they might not have time to see my car, mind you I had a 3pm appointment and they knew what I was coming & I asked about a loaner car and said right off the bat they had no cars to loan (live 1 hr and a half) and was suggested to ‘take an Uber home’. So I waited an hour & was told they found out what was wrong & now they were seeing if they had the part. Fast forward an hour later they told me it was chewed by a rodent & it would not be covered under warranty. said it could had been bought like this (I’ve only had the Acura for about 20 days) and they needed to take whole car apart and replace the entire vehicle harness costing me roughly $5,000. I should had taken to place in Fort Worth where i bought my car. NEVER AGAIN WILL I COME HERE OR SEND ANY FRIENDS AND FAMILY HERE!! SCAMMERS! More
by Lety
Employees Worked With
Different ones
April 30, 2024
I absolutely don't recommend this dealership in purchasing a used car. In August 2023 I had a stressful time with bait and switch pricing, high pressure, insulting behavior from the used car floor purchasing a used car. In August 2023 I had a stressful time with bait and switch pricing, high pressure, insulting behavior from the used car floor manager, and much less than ethical, professional methods. I left, incensed that this way of selling is still practiced, would walk before buying a vehicle there. More
by Jomartijr
Employees Worked With
Don't recall
April 27, 2024
I had an appointment at Vandergriff dealership in Arlington, Texas to get my car serviced. Mr.shorter was very professional, knowledgeable and I had a very pleasant experience. I was always told that Arlington, Texas to get my car serviced. Mr.shorter was very professional, knowledgeable and I had a very pleasant experience. I was always told that your product is only as good as your service department. Yes, I will recommend Vandergriff dealership to all my family and friends. . More
by Great Service
Employees Worked With
Mr. shorter
April 26, 2024
Joe again. I tried to respond to the below review through the email but it is not saved to my profile. This is my response to the dealerships auto-generated apo I tried to respond to the below review through the email but it is not saved to my profile. This is my response to the dealerships auto-generated apology below: An apology from a GM doesn’t exactly make amends for the near $10,500 that Vandergriff Acura tries to sneak past their customers. That’s 4,800 some odd dollars of a dealership package, $3700 for a silver plus package and $1800 for another 24 month warranty, all of which I did not want and now have to deal with. I was explaining this experience to a friend of mine, who turns out also bought a Honda from this dealership years ago and had a very similar experience, including a very pushy finance worker who ridiculed him for not getting the exterior scratch & dent warranty. I’m glad my friend read the fine print before he signed. I made it extremely clear that I only wanted GAP insurance but their team is only interested in taking commission off of warranty packages and the fact that they were included in the pricing from the get go is incredibly unprofessional. I would have walked away immediately once they showed me the monthly payments but I was locked in because my credit was already run, and that’s a bottom of the barrel strategy to keep people in the building. Everybody I know and then some will hear about my experience at Vandergriff Acura. A $45k truck turned into a $57k auto loan WITH a $2500 down payment. If I could take this vehicle back to the dealership today and get my down payment back, I would. More
by Joe
Employees Worked With
Doesn’t matter, dealership model
April 22, 2024
Never had a dealership try to screw me this hard. Found out they have a $5k “dealership service fee” AFTER they ran my credit, which to my understanding is an oil change and fancy air in the tires. I Found out they have a $5k “dealership service fee” AFTER they ran my credit, which to my understanding is an oil change and fancy air in the tires. Instantly moved the price of the vehicle up $5k but doesn’t show that online. Then once I got to the finance team, they already had several warranties totaling $5,700 added on that were included in my monthly payment. Even after I told them I didn’t want warranties several times, they brought out the final paperwork with all warranties in the contracts. Ridiculous. More
by Joe
Employees Worked With
Tracy
