Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vandergriff Acura
Arlington, TX
957 Reviews
Serving the Arlington area, Vandergriff Acura, located at 1100 W. I-20 in Arlington, TX, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 957 reviews
November 21, 2025
During my recent service on November 1st, the customer service at Vandergriff Acura in Arlington was truly exceptional—well beyond Five Stars. Chantelle, the supervisor, is highly professional and warm, w service at Vandergriff Acura in Arlington was truly exceptional—well beyond Five Stars. Chantelle, the supervisor, is highly professional and warm, with excellent people skills. My consultant, Taylor Johns, communicated clearly throughout the process, and went above and beyond by personally checking my car after the service and explaining the oil-life status to me. Hailey also stayed in close contact with me and maintained great communication. The repair team did an outstanding job taking care of my car. Overall, I am extremely pleased and deeply appreciative of the entire team’s exceptional service. More
by laura Crawford
Employees Worked With
Chantelle, Taylor Johns, Hailey
November 18, 2025
The initial complimentary service, oil change, was done during this service. I was informed that the rear axil differential needed to be done to fully complete all required maintenance. during this service. I was informed that the rear axil differential needed to be done to fully complete all required maintenance. More
by James
Employees Worked With
Lino de Limo
November 16, 2025
Worst experience ever! !! Purchased a car after driving 6 hours. Sales person was great but finance guy Christian has been horrible with follow up. It was well after 11pm b !! Purchased a car after driving 6 hours. Sales person was great but finance guy Christian has been horrible with follow up. It was well after 11pm before we were leaving and some how the paperwork wasnt given to us. It was supposed to be in glove box. I called, emailed and texted almost everyone there and cant get a response so now I wonder if something shady is going on. Even emailed general manager with no response. Will start the calls and emails again next week. More
by tracyis30
Employees Worked With
Christian and Kapil
October 13, 2025
I’m a loyal customer to Vandergriff Acura. Have bought four Acura TLX from this dealership. Most of the Service Advisors know me and how careful I am with my vehicle and they respect that and Have bought four Acura TLX from this dealership. Most of the Service Advisors know me and how careful I am with my vehicle and they respect that and always treat my vehicle accordingly. Last I visited unexpectedly was because my tire sensor went off. The maintenance team did a great job to, not only just fill with hydrogen air but took the time to check if there were any leaks with the tire as well with the sensor and check all the tires as well. They offered to wash my vehicle but since I only hand wash, I told them if they had the time that would be great and if not, it would not be a problem since they had other things to manage. The lady advisor kept me informed the entire time and was very helpful. More
by zulmatlx
Employees Worked With
Unknown
September 12, 2025
I purchased a 2022 Mercedes C300 from Vandergriff Acura in November 2022. The vehicle should have cost around $40,000, yet my contract obligated me to nearly $99,000 once financing and add-on products were in November 2022. The vehicle should have cost around $40,000, yet my contract obligated me to nearly $99,000 once financing and add-on products were included. The loan carried a 17% APR, and after paying more than $48,000 to date, I still owe over $40,000. This outcome was the result of high-pressure sales tactics and a lack of transparency around optional products and financing terms. What was presented as a straightforward purchase has instead turned into years of financial strain. I have filed complaints with the Texas Attorney General, OCCC, TxDMV, CFPB, FTC, and BBB regarding these practices. No consumer should walk into a dealership expecting to pay one amount and leave bound to more than double the vehicle’s value. I strongly urge anyone considering this dealership to proceed with caution. More
by Courtney
Employees Worked With
Unknown
