Vancouver Ford

Terrible Customer Service with Delayed Repairs What should have been a 1 day repair turned into a 5 day repair with terrible customer service and no real effort to make things right on their end. T What should have been a 1 day repair turned into a 5 day repair with terrible customer service and no real effort to make things right on their end. The main repair was a defective airbag that was recalled along with some expensive sensor replacements ($700). The delay was due to Ford breaking a part during the airbag repair, receiving a broken replacement part, and then finally receiving a good part. Beyond poor communication in general, Ford was supposed to send a courtesy shuttle to bring me back to the dealership to pick up the car. After 2.5 hours of waiting for the shuttle and being assured it was on the way, Ford finally told me that they had called me hours earlier and that I hadn’t picked up (something that didn’t happen) and decided to not try to have someone else reach out me. On top of everything, Ford did not offer a complimentary rental car even though the main repair was the recalled defective airbag. Since the repair was supposed to be for 1 day, I didn’t get a rental car due to cost. With the extended timeline, this led to having to hassle my wife to use her car during the work week. When I finally checked out and explained the massive inconvenience, all that was offered was a complimentary oil change worth about $50 (less than 10% of the value of my service). If they had been more accommodating due to the massive inconvenience, then fine. hHowever, with everything that happened and such a tiny effort to make amends, I am thoroughly pissed at such a xxxx poor effort on their end to make things right. More

Hassle free experience My husband found the perfect truck thanks to Steve Bushey at Vancouver Ford. Everyone was helpful, friendly and patient, not manipulative or pushy. Te My husband found the perfect truck thanks to Steve Bushey at Vancouver Ford. Everyone was helpful, friendly and patient, not manipulative or pushy. Test driving, financing, trade-in exchange and subsequent service was easy and hassle free. Overall, we had a great experience buying a new truck at Vancouver Ford. More

New F150 purchase Steve Bushey was alot of help, informative and made my purchase relaxing and easy. Would recommend this dealership and Steve for anyone's next Ford p Steve Bushey was alot of help, informative and made my purchase relaxing and easy. Would recommend this dealership and Steve for anyone's next Ford purchase. More

I love my new Ford F250! Steve Bushey was my salesman, he was very thorough and listened to what I wanted. I ordered my truck and Steve kept me informed the whole time and mad Steve Bushey was my salesman, he was very thorough and listened to what I wanted. I ordered my truck and Steve kept me informed the whole time and made the purchase as easy as he could. The dealership was very friendly and made sure I was satisfied. More

Great customer service Steve Bushey was patient and made every thing possible for my first dealer purchase and was funny to work with. Would highly recommend him to my frien Steve Bushey was patient and made every thing possible for my first dealer purchase and was funny to work with. Would highly recommend him to my friends More

Making buying fun...Mark Yarger We recently purchased a pickup and I can't sing enough praises for our sales rep., Mark Yarger. He was very knowledgeable about the vehicle, every t We recently purchased a pickup and I can't sing enough praises for our sales rep., Mark Yarger. He was very knowledgeable about the vehicle, every time my husband said to tell him something about the truck Mark was able to talk about more features. He was very friendly, funny, personable and not the least bit pushy, and, frankly, made the buying experience fun. I absolutely detest buying vehicles due to the whole process... usually... this time was most enjoyable. I would buy a vehicle from him again when the need arises. More

Great Dealership Mark Yarger is a great salesman, very helpful & courteous . We have recommended him to friends & family to buy a car and will call him in the future i Mark Yarger is a great salesman, very helpful & courteous . We have recommended him to friends & family to buy a car and will call him in the future if we are in the market for another one. More

Friendly I was looking to get a car to go to work and back and they helped me find one that was within my budget ... excellent team work thanks I was looking to get a car to go to work and back and they helped me find one that was within my budget ... excellent team work thanks More

Mark Yarger completed the experience I bought a car from Vancouver Ford, Mark Yarger was the best sales person ever! He is so friendly and thoughtful. He listens and cares about your need I bought a car from Vancouver Ford, Mark Yarger was the best sales person ever! He is so friendly and thoughtful. He listens and cares about your needs! I recommend him to anyone and everyone looking for a car! More

Awesome experience This dealership was awesome. Never felt any pressure on test drive sales team was awesome and extremely helpful as we brought our 18 month old with u This dealership was awesome. Never felt any pressure on test drive sales team was awesome and extremely helpful as we brought our 18 month old with us. They catered to our every need as well as played fetch with our daughter hahaha. I will be a customer for life. Awesome experience. Wish more places were like this. More