Vance Chrysler Dodge Jeep Ram

New car purchase Great experience. We dealt with TJ and he was very helpful and upfront. We had a comfortable buying experience. Would highly recommend TJ and this dea Great experience. We dealt with TJ and he was very helpful and upfront. We had a comfortable buying experience. Would highly recommend TJ and this dealership. More

Friendly and helpful They are helpful and answer all your questions. I have been really pleased with the work they have done on my cars and truck and the timely manner in They are helpful and answer all your questions. I have been really pleased with the work they have done on my cars and truck and the timely manner in which the work was done More

Very Unsatisfied Customer We bought our new jeep in last week for a recall and oil change and tire rotation. We made our appointment with Jess Cheney. We live 2.5 hours from de We bought our new jeep in last week for a recall and oil change and tire rotation. We made our appointment with Jess Cheney. We live 2.5 hours from dealership. When we arrived for our appointment we were told that they didn't have the part for the recall. When we got our jeep back they had not rotated the tires. Now we wonder if the oil and filter was even changed. My husband called James. He was very apologetic when he returned his call. The next morning Jess called. He too was apologizing and offered to make it up in any way such as paying for our gas and time for coming back or washing and detailing the jeep and even four free oil changes and tire rotations. We had to return today for the recall and talked to Jess Cheney in person. All in all my husband and I felt that it was not a big deal to Jeff. He did ask us if we needed some gas but we had filled up on the way there. I told Jess that I had not returned my survey yet because I wanted to make sure I could send in one with positive feedback. Jess assured us that the survey was to Mopar and didn't matter what I put on it. The reason this has a one star rating is because the young man that waited on my husband and I in the service department our first visit there when they didn't have the part was very apologetic and professional. I'm sorry to complain but I felt that someone needed to know why we would not be returning. Sherry and Delbert Gray More

car running hot took my truck in right after work it was running hot and they gave me a loaner to drive home and had my truck ready that Sat. morning . Great Ser took my truck in right after work it was running hot and they gave me a loaner to drive home and had my truck ready that Sat. morning . Great Service Robert More

Highly Recommend Great people to work with. The dealership was absolutely the best I've ever dealt with. Didnt have to do all that back and forth game playing to get Great people to work with. The dealership was absolutely the best I've ever dealt with. Didnt have to do all that back and forth game playing to get where and what I needed fair price on my trade in and good price on the truck I bought. Keli was great sales person was not to pushy and very helpful even after the papers were signed More

Not Prepared When we scheduled the service, we were told the recall parts were available, however when we arrived the parts were not available. This created an add When we scheduled the service, we were told the recall parts were available, however when we arrived the parts were not available. This created an additional 2 hour wait time. The wait wasn’t the frustrating part though. The initial lack of “customer service” was. Everyone makes mistakes, but I believe there could have been a better response. While they eventually made it right by providing the oil change for free, it wasn’t before having to express frustration. If that would have been offered on the front end, at least the level of frustration would have been lessened. Thanks for taking the time to ask. More

Decided on Vance After A lLot of Looking I live on NW Arkansas. In looking for a new Jeep I talked to all dealerships here and multiple in Oklahoma. When the dust settled Abe at Vance gave me I live on NW Arkansas. In looking for a new Jeep I talked to all dealerships here and multiple in Oklahoma. When the dust settled Abe at Vance gave me the best total offer on exactly the Wrangler we were looking for. The drive to Miami was without a doubt worth it. More

The most friendly environment! TJ Burden helped me immensely in getting my second car today, very cooperative and kind. I had a great experience. The best customer service ever! TJ Burden helped me immensely in getting my second car today, very cooperative and kind. I had a great experience. The best customer service ever! More

warranty work jess in service was easy to talk to about my problem got me ready to go asap thanks bud for your help with my radio problem jess in service was easy to talk to about my problem got me ready to go asap thanks bud for your help with my radio problem More

Great manager Jess over the shop.Best they have ever had. Because this shop manager first name Jess wants people that has Vance vehicles happy and he is the best by far they have ever had in the shop as far Because this shop manager first name Jess wants people that has Vance vehicles happy and he is the best by far they have ever had in the shop as far as we are concerned. We were ready to go to the downtown vance shop for oil changes but we came back and the guy that is shop manager told us he would see we were taken care of right and he did.He is Jess from Weir Kansas and cant recall his last name right off hand but reccomend any one to put there trust in him and the shop there now. More