VanDevere Chevrolet

We purchased an expensive Chevy automobile from VanDevere this past year. Although the automobile itself is very good (thank you Chevy), the level of customer care, customer communication, and after-sale veh this past year. Although the automobile itself is very good (thank you Chevy), the level of customer care, customer communication, and after-sale vehicle service at VanDevere was deplorable, among the worst I have ever experienced (and this maybe the tenth Chevy I've purchased in my life). They did not do a good job of communicating throughout the sale process or when I had the vehicle in for after-sale service. They missed several obvious defects on the vehicle that they should have proactively caught and fixed. They missed several promise dates/deadlines, often without even telling us, which wasted a lot of our time. The financing process is creepy because they video record you while you sign the paperwork. They totally botched the license plate and registration process, and their excuse was that they didn't realize they were the ones who did the financing (duh). When I escalated these issues to their senior management, I got no response. Last month, I bought my next vehicle from a different dealer in the Akron area, and there was a WORLD of difference in the customer experience. The VanDevere "bunch" is off my list, permanently. They don't live up to their "bunch" of advertising at all. P.S. Their "free" car wash is a gimmick - hard to get in, when it's even open, and you're paying for it anyway in the cost of the vehicle. I got an account at the local carwash - easier, better, and cheaper in the long run. More

I would like to thank Dave Sabitina for helping us buy our new vehicle. He was super nice and made it easy. Will recommend . I will have my family and friends go to him in the future our new vehicle. He was super nice and made it easy. Will recommend . I will have my family and friends go to him in the future More

Snuck in a warranty to my loan and extended my term after I had signed for 66 months on the buyer's guide it magically changed to 72 months in the finance office. Nothing was explained. This is my first tim I had signed for 66 months on the buyer's guide it magically changed to 72 months in the finance office. Nothing was explained. This is my first time ever buying a car on my own. And, I am so upset this is what happened. More

Service Rip Off Took my 2013 GMC ACADIA in due to both headlight low/high beam not working. Paid $110 for diagnostic test. Received a call stating that both headlamp Took my 2013 GMC ACADIA in due to both headlight low/high beam not working. Paid $110 for diagnostic test. Received a call stating that both headlamp assembly need replaced and the cost would be $2,400.00 to repair. Did not make sense to me. I took my car to another mechanic and he tested the bulbs. Bulbs were burned out. Replaced both bulbs at 29.99 each and 60.00 labor, little over $160.00 and both lights working again. We have bought two cars from this dealership and had our cars serviced there. Never again!!! I don’t know i if they thought me being a woman would know no better or what but it’s a disgrace. I have recommended this service department to others, no more. When I tell my story to people they are disgusted as well. More

Most knowledgeable, Best priced, Service, Family Oriented Most knowledgeable, Best price, Service, Family Oriented Dealership I have experienced! We have purchased many vehicles there with my family/friends. Most knowledgeable, Best price, Service, Family Oriented Dealership I have experienced! We have purchased many vehicles there with my family/friends. Not ONE negative experience. They make us feel like family. Always great to go there. :) Up and beyond in Service, Knowledge, Trade ins! Thank you everyone! Steve and Laurie Conley More

Only dealer around with a BoltEV in stock Well, I honestly chose VanDevere since they were the only Chevy dealer around with a BoltEV in stock. It is a fully electric car, so I was really hesi Well, I honestly chose VanDevere since they were the only Chevy dealer around with a BoltEV in stock. It is a fully electric car, so I was really hesitant about buying one and wanted to be sure it was going to work for me. I previously had a bad experience at a Chevy dealer in Massillon, so I was really leery about taking another look. After meeting Jay, I realized how different the attitude is at VanDevere. First, he is super-chill and he knew I wanted to do my research on the car before agreeing to buy. We took the Bolt they had on the lot out for a test drive and he offered to let me take it home for the night. During the test-drive, he didn't tell me where to drive and I appreciated that. I really hate it when salespeople make you take a certain route like an über driver. I headed straight for the highway since that's where I do most of my driving. After taking it home, and really spending time with it, I knew it was going to be a good fit for me. We worked out the numbers, and Jay worked hard to find the exact car I wanted down to color and every option I wanted (I am picky). They even price-matched another dealer's offer and helped me lock in all of the rebates from GM which saved me $3,000! I had a small issue with the car the day after I bought it. John in service set me up with a loaner car, and had it fixed the same afternoon. Oh, and I freaking love my Bolt. It's a blast to drive! I have no clue what gas prices are, and hopefully won't ever care again. More

Overpriced and slow Horrible service, over an hr and a half for an oil change with an appointment. They overcharge on all services, almost $100 for air filters. And they Horrible service, over an hr and a half for an oil change with an appointment. They overcharge on all services, almost $100 for air filters. And they are not clear on the warranty information, but I wouldn’t take it to them anymore even if I had too. More