VanDevere Chevrolet

During covid things went haywire and I was afraid I waited too long to get an oil change to keep their warranty. The woman on the phone assured me that my "warranty forever" was still good and I took i waited too long to get an oil change to keep their warranty. The woman on the phone assured me that my "warranty forever" was still good and I took it in for an oil change. A few months later, the vehicle is running like crap so I take it to VanDevere in case it's an issue covered under the warranty. Big surprise, they tell us it needs thousands of dollars worth of work and our warranty WAS in fact voided because we were late on our oil change. I was flat out lied to so I would take my car there. I don't want them to fix it but if they don't I have to pay $300 just for the estimate! By the way, the numerous other repairs were never covered under the warranty anyway! Run! They are liars! More

I recently went in looking for a new Silverado. Found a used one. With an over 800 credit score, I was assured I was getting the best rate available. I told them I wanted to use my bank but they said it wa used one. With an over 800 credit score, I was assured I was getting the best rate available. I told them I wanted to use my bank but they said it was higher than GM financial. The whole deal seemed fishy but since I bought from them in the past, I obviously put too much trust in them. The next day I discovered through my bank that they were lying. They were charging me 2% higher than I was approved for. They lied because they never contacted my bank at all. When I confronted them, they made up excuses that were not true. At this point I knew I had been scammed. Even though they canceled the finance through GM, the Sales Manger, Joe, told me I was still in a legal contract. I was told by my bank that they did not have a fundable contract any longer. Not sure about how others feel but I at this point I don't feel one bit comfortable continuing with this deal. Too make this story not drag on, Joe became extremely nasty to my son and I. Told me he was having the truck towed away and I was going to be out all of it. I will never advise anyone to do business there. I will never again either. After owning a business most of my life, I could not imagine treating someone with so much disrespect. Joe would never work for my establishment. I will never forget this horrible experience. You lost my business and all that know me in Mansfield Ohio. More

Deceitful and scammers. Caked me about a lease I had. They wanted to purchase my late model vehicle and said I had lots of positive equity. I had no intention of getting rid of the vehicle early but thou They wanted to purchase my late model vehicle and said I had lots of positive equity. I had no intention of getting rid of the vehicle early but thought if there was positive equity might be worth it. Went in and they treated me terrible. First low balled me. Then started playing the haggle back and forth game. I said just give me my key s back so I can leave. This has been a waste of my time and they were like well we are just trying to help you get out of this vehicle. I said YOU CALLED ME AND I SAID I HAD POSITIVE EQUITY AND NOW YOU ATR OFFERING ME WELL UNDER WHAT I OWE. Do not believe a word these people say as they are deceitful and just trying to get rip off as many people as they can. More

Looking for a used car and found two on VanDevere Chevrolet's website that fit our needs. Called and spoke with a Brandon and verified the vehicles were still available. Arrived at the dealership and Chevrolet's website that fit our needs. Called and spoke with a Brandon and verified the vehicles were still available. Arrived at the dealership and Brandon was nowhere to be found and had to talk with Colten Emerick and was informed that neither vehicle was on the lot. He then tried to push a Ford Fiesta instead. Don't advise working with these people! David More

We purchased an expensive Chevy automobile from VanDevere this past year. Although the automobile itself is very good (thank you Chevy), the level of customer care, customer communication, and after-sale veh this past year. Although the automobile itself is very good (thank you Chevy), the level of customer care, customer communication, and after-sale vehicle service at VanDevere was deplorable, among the worst I have ever experienced (and this maybe the tenth Chevy I've purchased in my life). They did not do a good job of communicating throughout the sale process or when I had the vehicle in for after-sale service. They missed several obvious defects on the vehicle that they should have proactively caught and fixed. They missed several promise dates/deadlines, often without even telling us, which wasted a lot of our time. The financing process is creepy because they video record you while you sign the paperwork. They totally botched the license plate and registration process, and their excuse was that they didn't realize they were the ones who did the financing (duh). When I escalated these issues to their senior management, I got no response. Last month, I bought my next vehicle from a different dealer in the Akron area, and there was a WORLD of difference in the customer experience. The VanDevere "bunch" is off my list, permanently. They don't live up to their "bunch" of advertising at all. P.S. Their "free" car wash is a gimmick - hard to get in, when it's even open, and you're paying for it anyway in the cost of the vehicle. I got an account at the local carwash - easier, better, and cheaper in the long run. More

I would like to thank Dave Sabitina for helping us buy our new vehicle. He was super nice and made it easy. Will recommend . I will have my family and friends go to him in the future our new vehicle. He was super nice and made it easy. Will recommend . I will have my family and friends go to him in the future More

Snuck in a warranty to my loan and extended my term after I had signed for 66 months on the buyer's guide it magically changed to 72 months in the finance office. Nothing was explained. This is my first tim I had signed for 66 months on the buyer's guide it magically changed to 72 months in the finance office. Nothing was explained. This is my first time ever buying a car on my own. And, I am so upset this is what happened. More

Service Rip Off Took my 2013 GMC ACADIA in due to both headlight low/high beam not working. Paid $110 for diagnostic test. Received a call stating that both headlamp Took my 2013 GMC ACADIA in due to both headlight low/high beam not working. Paid $110 for diagnostic test. Received a call stating that both headlamp assembly need replaced and the cost would be $2,400.00 to repair. Did not make sense to me. I took my car to another mechanic and he tested the bulbs. Bulbs were burned out. Replaced both bulbs at 29.99 each and 60.00 labor, little over $160.00 and both lights working again. We have bought two cars from this dealership and had our cars serviced there. Never again!!! I don’t know i if they thought me being a woman would know no better or what but it’s a disgrace. I have recommended this service department to others, no more. When I tell my story to people they are disgusted as well. More

Most knowledgeable, Best priced, Service, Family Oriented Most knowledgeable, Best price, Service, Family Oriented Dealership I have experienced! We have purchased many vehicles there with my family/friends. Most knowledgeable, Best price, Service, Family Oriented Dealership I have experienced! We have purchased many vehicles there with my family/friends. Not ONE negative experience. They make us feel like family. Always great to go there. :) Up and beyond in Service, Knowledge, Trade ins! Thank you everyone! Steve and Laurie Conley More

Only dealer around with a BoltEV in stock Well, I honestly chose VanDevere since they were the only Chevy dealer around with a BoltEV in stock. It is a fully electric car, so I was really hesi Well, I honestly chose VanDevere since they were the only Chevy dealer around with a BoltEV in stock. It is a fully electric car, so I was really hesitant about buying one and wanted to be sure it was going to work for me. I previously had a bad experience at a Chevy dealer in Massillon, so I was really leery about taking another look. After meeting Jay, I realized how different the attitude is at VanDevere. First, he is super-chill and he knew I wanted to do my research on the car before agreeing to buy. We took the Bolt they had on the lot out for a test drive and he offered to let me take it home for the night. During the test-drive, he didn't tell me where to drive and I appreciated that. I really hate it when salespeople make you take a certain route like an über driver. I headed straight for the highway since that's where I do most of my driving. After taking it home, and really spending time with it, I knew it was going to be a good fit for me. We worked out the numbers, and Jay worked hard to find the exact car I wanted down to color and every option I wanted (I am picky). They even price-matched another dealer's offer and helped me lock in all of the rebates from GM which saved me $3,000! I had a small issue with the car the day after I bought it. John in service set me up with a loaner car, and had it fixed the same afternoon. Oh, and I freaking love my Bolt. It's a blast to drive! I have no clue what gas prices are, and hopefully won't ever care again. More