VanDevere Auto Outlet

I spoke with Andy over the phone before coming to the dealership. He gave me a feeling of reassurance that they could work with me despite some of the issues I had. He seemed to have a real sense of co dealership. He gave me a feeling of reassurance that they could work with me despite some of the issues I had. He seemed to have a real sense of confidence about himself and was very willing to help me achieve my goal. I had actually gone to the wrong dealership but found the vehicle I wanted there anyway. I wanted to give Andy the opportunity for the sale since I had spoken with him first. Everyone at the Chevrolet store was very helful with getting me in touch with Andy and did not seem to begrudge a fellow salesman his opportunity. Andy came from the Arlington store to meet me and get the process rolling. He was very receptive to the issues I had with the vehicle and reassured me that the dealer would do everything possible to help take care of my concerns. The actual process was very smooth and Andy was very personable and out going in his efforts to make me feel comfortable and happy with my purchase. I believe Andy is a great asset to your sales staff and I would definitely recommend him and the dealership as a whole to anyone. More

Very customer focused staff and dealership. We had a no nonsense negotiation on my trade and the vehicle i purchased, and it was very professional and fair. nonsense negotiation on my trade and the vehicle i purchased, and it was very professional and fair. More

I was not happy that the manager would offer me such a low price on my trade-in after advertising that they wanted trades. I know what my vehicle was worth and was in great shape. I take care of my vehic low price on my trade-in after advertising that they wanted trades. I know what my vehicle was worth and was in great shape. I take care of my vehicles; I am very meticulous. When I decided that I would not accept their offer and I made an attempt to walk out, then Brian Smith said "Oh that was just the beginning". After asking me what I wanted for my trade, they did finally come close to my asking price. They could have done that in the first place instead of wasting my time. Behind that I felt that they were assuming they were dealing with a fool, which is very common of companies taking advantage of women, and I did not appreciate that at all. That was an example of what all of the dealerships do making VanDevere no different from all the rest. I felt they were hiding something. If I had not had a male friend accompany me, I strongly felt that VanDeVere would have tried to take advantage of me (just like all the rest). My male friend did a lot of talking in my behalf (thank God for that). Just like all the other dealerships, they would have tried to "pull wool over my eyes". Even after I purchased the vehicle I still found some flaws that I am sure VanDevere were aware of. All they wanted was to make a sale (just like all the rest). In my opinion, if they wanted me to come back in the future to purchase another vehicle or refer someone they can at least be up-front with customers. That is where Good Customer Service comes in to play. I work in customer service (currently work in Government serving our Veterans, and have worked in a hospital serving the sick for over 30 years). I am waiting for parts on my vehicle that VanDevere and I agreed upon when I signed the purchase agreement. I would be very very surprised if I ever get those parts. Of course, as expected, I noted after the sale of the vehicle that there was no rear headrest and a couple other things. Brian said the headrest was not sent with the vehicle. It would not have costed VanDevere very much at all to order me something minute as a headrest. That one thing would have proven to me that you were providing good customer service taking the extra step towards good customer relations. Yep just like all the rest. Next time I will try another Dealership for my next purchase. More

I had a great experience shopping for a used car. MY salesman was Brian Smith, who was very professional and customer friendly. I would highly reccomend my friends and faily to come to VanDerve Outlet, salesman was Brian Smith, who was very professional and customer friendly. I would highly reccomend my friends and faily to come to VanDerve Outlet, and dont hesitate to ask for BRIAN SMITH. You won't be disappointed.Thanks Brian you did a great job getting me the priced I needed to walk away with the car of my dreams. THanks again Patty More

I recenlty purchased my vehicle from Vandevere and I dealt with John E. and Nelson T. they were extremly helpful and polite. I told them what I was looking for and within the next day or so John called dealt with John E. and Nelson T. they were extremly helpful and polite. I told them what I was looking for and within the next day or so John called me and told me what they have in stock. The professionlism was great and I never felt pressured or rushed to make a decision, the process went smooth and they kept me updated on the paperwork and explained eveything to me in great detail about prices, warranties, & what Vandevere had to offer. I have told my friends & family of the great customer service I experienced and will DEFINITELY go back to Vandevere for my future vehicles. My husband is looking forward to trading in his truck this summer and purchasing a truck from here, and I hope we get to work with John & Nelson once again!!:) Overall experience was GREAT!!! Good Job guys & keep up the great work and friendly & professional service! More

In the past 25 years, I have purchased 8 vehicles from dealerships and have been to many other dealerships. Never have I been treated so poorly, rudely, disrespected and out right lied to at a dealership dealerships and have been to many other dealerships. Never have I been treated so poorly, rudely, disrespected and out right lied to at a dealership as I have been at VanDevere. I had the worst experience of my life at an attempt to purchase a vehicle at VanDevere. After 4 days and 3 trips to the dealership, we had an agreed upon price for the car and I agreed to purchase it and they sold it 5 minutes before my appointment to purchase it. They didn't even apologize or even show the slightest bit that they even cared. They didn't even offer to try and find another car that I might like. Instead, they just let me walk away upset, disappointed and to another dealership. Also, if a consumer doesn't know car values or do their homework, they will take advantage of you. I was given a price at one VanDevere location and a salesman at another VanDevere location tried to sell me the exact same car for $2195.00 more. That is 40% more for the same car. More

Bill Sonnhalter is very friendly and treated us with courtsey and made our buying a used vehicle at VanDevere a pleasant experience. I'd recommend stopping by there if you're looking to buy a new or use courtsey and made our buying a used vehicle at VanDevere a pleasant experience. I'd recommend stopping by there if you're looking to buy a new or used vehicle. More

Had issues with purchase but Mike Van Devere stepped up and made things acceptable. Because Mike showed genuine interest/concern, I would purchase from Van Devere in the future. BRIAN J. KELLY SIXBY and made things acceptable. Because Mike showed genuine interest/concern, I would purchase from Van Devere in the future. BRIAN J. KELLY SIXBYTWO@YAHOO.COM More

Bill was a big help and made my car buying experience stress free. I would definitely recommend Bill and Vandevere to my family and friends. stress free. I would definitely recommend Bill and Vandevere to my family and friends. More