Van Subaru

Lisa and Service Team ARE OUTSTANDING!! Unfortunately my timing belt in my Forester 2004 went. It could have been catastrophic. But fortunately the vehicle was in the garage when it went and Unfortunately my timing belt in my Forester 2004 went. It could have been catastrophic. But fortunately the vehicle was in the garage when it went and was not driven. Called Lisa and explained the situation. She cleared space for her team to look at it that day! Called tow truck and it was towed to Van Subaru. At first glance we thought it was a total loss. I left it over night for her team to be able to look more carefully at it in the morning. She spoke with her manager and arranged for a dealership load vehicle for me to use to drive home and back the following day. After the service team inspected it further it was NOT a loss and they were able to replace belt AND other things with minimal cost comparative a new engine! I have to say through it all, Lisa was simply outstanding! It is 100% because of her, Van Subaru will be getting ALL of my business! Without fail, they have earned my full trust and loyalty! Thank you Lisa and Team!!! You guys are the best! More

Service for Indicator light I was extremely unsatisfied with the advice I got from the Servicing office. First I'll start with the good and why this isn't a 1 star rating. The ap I was extremely unsatisfied with the advice I got from the Servicing office. First I'll start with the good and why this isn't a 1 star rating. The appointment process was very straightforward. Preston was very friendly, nice, and patient. He had a good demeanor overall and I left with a good impression of his customer service skills and the professionalism of the service center. Now for why I'm not happy. I expect a certain level of upselling when I go to a dealer anyway, but I had a Subaru Impreza '10, 90k miles, with a check engine indicator light and the anti-lock brake light on. I wanted them to check it out and make sure it was okay, and to turn off the light. the code came back as 0420. Preston tells me that based on this, I have to get an entirely new catalytic converter, at about $2-2,500. I had him explain the sensors that he said would also need to be replaced because they had been "dirtied" somehow by the bad emissions given off, that the code applied to both sensors, and he was 100% positive that was the only solution to my issue. I asked if they had run an emissions test to make sure it wasn't just a bad sensor since 90k on a Subaru is really low for a catalytic converter to fail, and he never answered affirmatively, but rather that he trusted his guys and I needed the entire thing replaced. I did not take him up on the repair but told him to turn off the light and I would think about it. Based on my knowledge, Google, and gearhead friends, I was told that the 0420 code alone does not mean a replacement is required, that it can be caused by just a bad tank of gas, and that it is more likely a sensor will fail at 90k than my catalytic converter. After my light was turned off at Van Subaru, I have yet to have the lights come back on again- so it's likely just a bad tank of gas from a couple weeks beforehand. If they had tested my emissions, they would have easily caught that and advised me. In the end, I'm glad that I didn't get ripped off with thousands of dollars of needless repairs. While the staff was nice enough, it does not make me confident in the slightest that I won't be taken for a fool again. This is really disappointing for Subaru, the other ones I have been to have had staff that are much more knowledgeable and thorough. More

Excellent Sales & Service The Sales team is accommodating, informative and friendly and worked with me for a couple weeks to give me a great deal on my 2010 Forester Limited. The Sales team is accommodating, informative and friendly and worked with me for a couple weeks to give me a great deal on my 2010 Forester Limited. I've brought it in to be serviced one time since I purchased the vehicle and the Service staff could not have been more helpful - it turns out that the issue I was having with my car came from my insurance tracking device and they didn't even charge me for their time! Super experience so far and as a first-time buyer I am definitely glad I chose Van Subaru. More

Positive experience and friendly people! I can't thank Van Subaru enough for making the car buying experience for me and my family such positive one! Our specific needs for SUV were carefully I can't thank Van Subaru enough for making the car buying experience for me and my family such positive one! Our specific needs for SUV were carefully heard and analyzed. No one tried to force us to purchase the higher end SUV model or the more expensive warranties or any such thing. Eddie Jenkins (Sales Consultant), Joe Antal (General Manager), Chris Wood (Sales Manager), and Jacob Oberfoell (Finance Manager) were an absolute pleasure to work with. I really appreciate their friendliness, honesty, patience, and guidance. In addition, Aaron Hansberry (Sales Manager) and Lisa Van V. (Service Advisor) were extremely helpful in explaining some neat features of our new Forester during the first service center visit for placement of some accessories. I would highly recommend the Van Subaru Family!! More

The Allen's " 110% Positive Experience " We started out the new year by purchasing a 2015 Forester. We knew we wanted another Subaru, as we had already owned 6 of them. They are great al We started out the new year by purchasing a 2015 Forester. We knew we wanted another Subaru, as we had already owned 6 of them. They are great all around vehicles, having won many safety awards. Everyone at this Dealership was friendly and helpful; all the way up to the General Manager, Joe Antal. Our salesman, Ben Johnson, was the best. Once we decided exactly the model we wanted, it only took him 24 hours to get it on the lot. Was quite satisfied with our deal and trade in. We are totally happy with our experience at Van Subaru and would highly recommend them to everyone. More

Great experience! Bought a 2015 Subaru Outback. The entire dealership exhibited professional and personal service. I highly recommend them to anyone who wants a great Bought a 2015 Subaru Outback. The entire dealership exhibited professional and personal service. I highly recommend them to anyone who wants a great car and good people to deal with. More

They do the right thing. I had a problem with the OEM tires on my 2015 Subaru Forester. In my opinion, they were exhibiting poor traction in "lightly icy" road conditions. As I had a problem with the OEM tires on my 2015 Subaru Forester. In my opinion, they were exhibiting poor traction in "lightly icy" road conditions. As a consequence, I did not feel safe driving the vehicle. Van Subaru replaced those OEM tires with a new set of highly rated All Season tires, at absolutely no cost to me. They only thing they asked me to do was to send an email to Subaru.com, informing the corporation that I had a "vehicle problem". It remains to be seen how well these new tires will grip the road, but that has no bearing on my opinion of Van Subaru. Bottom line: They are tops. More

Very Pleased I was very nervous about buying a new car for the first time by myself. I cannot say anything but good about this experience. I was especially pleas I was very nervous about buying a new car for the first time by myself. I cannot say anything but good about this experience. I was especially pleased with how the General Manager Joe Antal worked with my salesman. I genuinely felt like they were trying to do the best they could for me. I was impressed with the professionalism of the General Manager especially and could sense a atmosphere of family there. I will definitely buy from again and will be using their service department even though its quite a drive for me. More

I will only buy from this dealership What to say but only "WOW". This place is awesome. I purchased a Forester XT from John Wickwire at Van Subaru and the entire experience was amazing. T What to say but only "WOW". This place is awesome. I purchased a Forester XT from John Wickwire at Van Subaru and the entire experience was amazing. The buying experience was extremely seamless. John did a wonderful job not only showing and selling the car but he also delivered my "newer" used Subaru to my work. That was totally unexpected especially since this was a used vehicle. I highly recommend this dealership. More

Unethical practices Sales rep was professional...sales manager was professional...general manager was nasty, went back on his word as to what they would give me for my tr Sales rep was professional...sales manager was professional...general manager was nasty, went back on his word as to what they would give me for my trade-in and actually threw my car keys at me AFTER i HAD DRIVEN FORTY MILES TO THEIR DEALERSHIP. Joe Antal is the general manager...most arragant, unprofessional, rude sales person I have ever met. He actually scared my daughter whom I was buying a new car for. DO NOT PATRONIZE THIS DEALER>>>COMPLAINTS HAVE BEEN FILED WITH SUBARU OF AMERICA, BETTER BUSINESS BUREAU AND LEGAL ACTION IS BEING CONTEMPLATED...PLEASE FEEL FREE TO CONTACT ME AND I WILL PROVIDE VIVID AND SCARY DETAILS REGARDING THIS DEALERSHIP AND ESPECIALLY MR. ANTAL !!!!!!!!!!!! (HEATHERSMAN2011@HOTMAIL.COM) More