Van Subaru

not a great experience This was a very good experience until we pulled off the lot. We found out they had spilled coffee on the seat after our test drive. We didn't see it u This was a very good experience until we pulled off the lot. We found out they had spilled coffee on the seat after our test drive. We didn't see it until later because it was dark when we left. They did not make this right. We found out service had not been done on the vehicle. Only after getting a bit angry did they make that right. Personally, I would recommend going to a different dealer. More

Excellent service and more! My buying experience with Van Subaru in Kansas City was beyond my expectations. Ariel Frink, my salesperson, was friendly, knowledgeable of her produ My buying experience with Van Subaru in Kansas City was beyond my expectations. Ariel Frink, my salesperson, was friendly, knowledgeable of her product, patient with my unusual circumstances, and willing to reach out to other dealers to find the exact vehicle I wanted. Sales Manager Ben Johnson helped me understand the advantage of Subaru technology. Beyond that, once the sale was completed I discovered a misunderstanding that left me a feeling disappointed. Ben and Van Subaru stepped up and rectified the issue to my complete satisfaction. I have nothing but great things to say for Van Subaru. If I still lived in Kansas City, they would be my lifelong car dealer. More

Best customer service experience ever! Friendly and efficient staff, very knowledgeable and clearly passionate about their brand. Ted Leeper was an absolute pleasure to work with and I cou Friendly and efficient staff, very knowledgeable and clearly passionate about their brand. Ted Leeper was an absolute pleasure to work with and I couldn't be happier with my Outback! I was pleasantly surprised that Ted has continued to keep in touch even after the sale, this kind of customer service experience is rare! I would highly recommend this dealership! More

The honest service center If you want honesty in service go see Preston at Van Subaru, or talk with Homer. They'll treat you well and do the right job. The mechanic will repair If you want honesty in service go see Preston at Van Subaru, or talk with Homer. They'll treat you well and do the right job. The mechanic will repair you car correctly. More

Great experience! We are so pleased with our 2017 Outback from Van Subaru. The process was extremely easy, relaxed and no pressure. Our salesperson, Guy was great, ve We are so pleased with our 2017 Outback from Van Subaru. The process was extremely easy, relaxed and no pressure. Our salesperson, Guy was great, very knowledgeable and helpful. Definitely check out Van Subaru before you buy somewhere else, you'll be glad you did. More

Great purchase and service experience We purchased our Subaru Forester XT at Van in 2013. It was a pretty great experience and we have been extremely impressed with the service provided b We purchased our Subaru Forester XT at Van in 2013. It was a pretty great experience and we have been extremely impressed with the service provided by them throughout the years. We are always met with a smile and know we will get great service! More

Our Subaru We simply love our Subaru, how it drives, the comfort, storage capacity and all. We are a Subaru family--our cousins in Colorado Springs, niece in I We simply love our Subaru, how it drives, the comfort, storage capacity and all. We are a Subaru family--our cousins in Colorado Springs, niece in Independence MO, brother in Amarillo TX, sister in Pittsburgh PA, her daughter whose Forester we are driving while she is overseas. We are a Subaru family! Thanks for all you do, Subaru! More

Van Subaru came through Marvin helped me find the Subaru I wanted. He even looked at Nebraska's and Iowa's inventory to find a vehicle that would fit my specifications. A ple Marvin helped me find the Subaru I wanted. He even looked at Nebraska's and Iowa's inventory to find a vehicle that would fit my specifications. A pleasure doing business with. More

Lost opportunity I've owned over 30 vehicles and lost out on some good deals, but never when I had a check in my hand and on my way to a scheduled appointment to buy a I've owned over 30 vehicles and lost out on some good deals, but never when I had a check in my hand and on my way to a scheduled appointment to buy a car, like I did last night. Had I known it would have been sold out from under me (or as I was told after the fact, someone had put a deposit on the vehicle over a week ago), I wouldn't have spent the time getting the financing done ahead of time, printing a blank check, detailing my trade-in (2013 Crosstrek), and most importantly, wouldn't have gotten my hopes up on driving home a new car that night. There were multiple opportunities for the woman who scheduled my appointment to tell me the car already had a deposit, while I spoke with her or in our texts on Wednesday. Same for the salesman who I spoke with Thursday morning confirming our appointment. Same for the second salesman listed when I filled out an online form through USAA's car buying service Thursday morning, in which I specifically mentioned my upcoming appointment that evening. It wasn't until I was pulling out of my parking lot to drive 90 minutes to Kansas City to pick up the car that I was told it was already sold, but that "they have several other Subarus to choose from." I don't want several other Subarus to choose from, I wanted the 2014 Forester Limited that I was ready to drive home in that night. I felt like a bait and switch was being played on me - your dealership knew the car was "sold", but still wanted me to come up there so you could try to get me to buy another. I've bought, sold and traded enough cars in my life to know this game. It took me 5 phone calls to speak with an actual person Thursday evening to express my extreme displeasure in this situation. Even then, the Sales Manager I spoke with, said he would see what he could do and would be in touch. That was 5:00 pm last night, it is now 11:00 am Friday and I still have not heard a word. And to add insult to injury, the vehicle is STILL posted on your website for sale, when apparently, it really is not for sale. He did apologize and I appreciate that, but I still don't understand how I can have so many people correspond with me and not a single one knew the car was basically not for sale. I was told that a couple put a deposit on the vehicle last Friday, July 8th and were coming in from Alaska to pick it up. True or not, any time I have put a deposit on a vehicle, the contract was immediately signed and the car taken off the website to prevent this exact situation from happening. At this point, I don't see any resolution to this situation. My local Subaru dealership, Briggs Subaru, in Lawrence, is outstanding and where I take my current 2013 Crosstrek and 2011 Outback for service. Unfortunately, they don't have the volume in and out of a bigger dealership like Van, but the relationship and trust I have with them already will be worth any savings in premium I can get at a bigger dealership like Van. If your website had a way to contact your GM, or other Management staff, I would have done that, rather than in a public forum. I cannot find any contact information on your website other than a form or 'About Us' on several of your Service staff. More

Great Sales person I recently purchased a 2016 Subaru Forester at Van Subaru.. Guy Merola was an excellent sales person during the process and after I purchased the Suba I recently purchased a 2016 Subaru Forester at Van Subaru.. Guy Merola was an excellent sales person during the process and after I purchased the Subaru. He was attentive to my concerns and was always helpful and available to answer any questions before and after I bought the vehicle. He was a considerate and courteous salesperson. More