Van Subaru

Van Subaru came through Marvin helped me find the Subaru I wanted. He even looked at Nebraska's and Iowa's inventory to find a vehicle that would fit my specifications. A ple Marvin helped me find the Subaru I wanted. He even looked at Nebraska's and Iowa's inventory to find a vehicle that would fit my specifications. A pleasure doing business with. More

Lost opportunity I've owned over 30 vehicles and lost out on some good deals, but never when I had a check in my hand and on my way to a scheduled appointment to buy a I've owned over 30 vehicles and lost out on some good deals, but never when I had a check in my hand and on my way to a scheduled appointment to buy a car, like I did last night. Had I known it would have been sold out from under me (or as I was told after the fact, someone had put a deposit on the vehicle over a week ago), I wouldn't have spent the time getting the financing done ahead of time, printing a blank check, detailing my trade-in (2013 Crosstrek), and most importantly, wouldn't have gotten my hopes up on driving home a new car that night. There were multiple opportunities for the woman who scheduled my appointment to tell me the car already had a deposit, while I spoke with her or in our texts on Wednesday. Same for the salesman who I spoke with Thursday morning confirming our appointment. Same for the second salesman listed when I filled out an online form through USAA's car buying service Thursday morning, in which I specifically mentioned my upcoming appointment that evening. It wasn't until I was pulling out of my parking lot to drive 90 minutes to Kansas City to pick up the car that I was told it was already sold, but that "they have several other Subarus to choose from." I don't want several other Subarus to choose from, I wanted the 2014 Forester Limited that I was ready to drive home in that night. I felt like a bait and switch was being played on me - your dealership knew the car was "sold", but still wanted me to come up there so you could try to get me to buy another. I've bought, sold and traded enough cars in my life to know this game. It took me 5 phone calls to speak with an actual person Thursday evening to express my extreme displeasure in this situation. Even then, the Sales Manager I spoke with, said he would see what he could do and would be in touch. That was 5:00 pm last night, it is now 11:00 am Friday and I still have not heard a word. And to add insult to injury, the vehicle is STILL posted on your website for sale, when apparently, it really is not for sale. He did apologize and I appreciate that, but I still don't understand how I can have so many people correspond with me and not a single one knew the car was basically not for sale. I was told that a couple put a deposit on the vehicle last Friday, July 8th and were coming in from Alaska to pick it up. True or not, any time I have put a deposit on a vehicle, the contract was immediately signed and the car taken off the website to prevent this exact situation from happening. At this point, I don't see any resolution to this situation. My local Subaru dealership, Briggs Subaru, in Lawrence, is outstanding and where I take my current 2013 Crosstrek and 2011 Outback for service. Unfortunately, they don't have the volume in and out of a bigger dealership like Van, but the relationship and trust I have with them already will be worth any savings in premium I can get at a bigger dealership like Van. If your website had a way to contact your GM, or other Management staff, I would have done that, rather than in a public forum. I cannot find any contact information on your website other than a form or 'About Us' on several of your Service staff. More

Great Sales person I recently purchased a 2016 Subaru Forester at Van Subaru.. Guy Merola was an excellent sales person during the process and after I purchased the Suba I recently purchased a 2016 Subaru Forester at Van Subaru.. Guy Merola was an excellent sales person during the process and after I purchased the Subaru. He was attentive to my concerns and was always helpful and available to answer any questions before and after I bought the vehicle. He was a considerate and courteous salesperson. More

Best customer service, hands down! Recently we were on a trip traveling from Colorado to Illinois to visit my parents. On the way, my Subaru WRX had an issue as when we tried to get ga Recently we were on a trip traveling from Colorado to Illinois to visit my parents. On the way, my Subaru WRX had an issue as when we tried to get gas at a station while we were in Kansas City which could've stranded us for the night. We immediately looked up the nearest Subaru dealer and found Van Subaru. We called to see if they could get us in due to the emergency we were having and luckily James informed me that they could have someone take a look into my issue if I could get there as soon as possible. We rushed over with the last bit of gas we had left in our car to barely make it to the dealer. From the time that we arrived until the time we left, we were met with the most friendly and helpful staff we've ever encountered. Upon arriving, Lisa and James greeted us and made sure were taken care of. Being a pet friendly place, we were able to bring our dog in to get out of the heat and inside to get some water and treats. Thanks Lisa and James! :D Kenny, the technician, took our car and got started in no time. Once he was done he came out and explained to us what his thoughts were on the situation. (We were not able to fill up our car with gas due to some pressure that had built up in the tank coming down from Colorado) He was really great and helpful. We even had a moment to talk about WRX's and some tuning tips. Thanks Kenny! :) Ted, one of the salesman, took the time to hang out with us while we waited and showed us around, even though he knew we wouldn't be buying since we were traveling. We really appreciated him showing us around and explaining a lot of the features of the Forrester XT's. I think my fiance has become a fan! Thanks Ted! Overall, it was one of the best customer experiences we've ever had! Thanks again to all the folks that helped us out in the dire situation! I would highly recommend checking this place out, you won't find better customer service. Cheers! More

Well worth the distance Live in Illinois next to St Louis. Checked the Subaru dealers near me for the price of a 2016 Outback, extended warranty and the maintenance package. Live in Illinois next to St Louis. Checked the Subaru dealers near me for the price of a 2016 Outback, extended warranty and the maintenance package. Van Subaru beat one dealership by $2341 and another by $880. Because the price was significantly lower, we purchased from Van. We had a hassle-free, no pressure experience. I would highly recommend checking them out, even if it means a 5 hour drive. Our salesperson was Ted Leeper. He is friendly, helpful, knowledgeable and professional. He made the entire process very pleasant More

Worst Service! Needed a simple new car detail. Took 4 hours and they did not clean anything. Service staff were very rude as were the phone people. Never got a call. Needed a simple new car detail. Took 4 hours and they did not clean anything. Service staff were very rude as were the phone people. Never got a call. Wasted an entire due to no communication More

Service Department I have had only excellent service from the department. They have been courteous and very helpful in what needs to be serviced at what time. I have had only excellent service from the department. They have been courteous and very helpful in what needs to be serviced at what time. More

Lisa and Service Team ARE OUTSTANDING!! Unfortunately my timing belt in my Forester 2004 went. It could have been catastrophic. But fortunately the vehicle was in the garage when it went and Unfortunately my timing belt in my Forester 2004 went. It could have been catastrophic. But fortunately the vehicle was in the garage when it went and was not driven. Called Lisa and explained the situation. She cleared space for her team to look at it that day! Called tow truck and it was towed to Van Subaru. At first glance we thought it was a total loss. I left it over night for her team to be able to look more carefully at it in the morning. She spoke with her manager and arranged for a dealership load vehicle for me to use to drive home and back the following day. After the service team inspected it further it was NOT a loss and they were able to replace belt AND other things with minimal cost comparative a new engine! I have to say through it all, Lisa was simply outstanding! It is 100% because of her, Van Subaru will be getting ALL of my business! Without fail, they have earned my full trust and loyalty! Thank you Lisa and Team!!! You guys are the best! More

Service for Indicator light I was extremely unsatisfied with the advice I got from the Servicing office. First I'll start with the good and why this isn't a 1 star rating. The ap I was extremely unsatisfied with the advice I got from the Servicing office. First I'll start with the good and why this isn't a 1 star rating. The appointment process was very straightforward. Preston was very friendly, nice, and patient. He had a good demeanor overall and I left with a good impression of his customer service skills and the professionalism of the service center. Now for why I'm not happy. I expect a certain level of upselling when I go to a dealer anyway, but I had a Subaru Impreza '10, 90k miles, with a check engine indicator light and the anti-lock brake light on. I wanted them to check it out and make sure it was okay, and to turn off the light. the code came back as 0420. Preston tells me that based on this, I have to get an entirely new catalytic converter, at about $2-2,500. I had him explain the sensors that he said would also need to be replaced because they had been "dirtied" somehow by the bad emissions given off, that the code applied to both sensors, and he was 100% positive that was the only solution to my issue. I asked if they had run an emissions test to make sure it wasn't just a bad sensor since 90k on a Subaru is really low for a catalytic converter to fail, and he never answered affirmatively, but rather that he trusted his guys and I needed the entire thing replaced. I did not take him up on the repair but told him to turn off the light and I would think about it. Based on my knowledge, Google, and gearhead friends, I was told that the 0420 code alone does not mean a replacement is required, that it can be caused by just a bad tank of gas, and that it is more likely a sensor will fail at 90k than my catalytic converter. After my light was turned off at Van Subaru, I have yet to have the lights come back on again- so it's likely just a bad tank of gas from a couple weeks beforehand. If they had tested my emissions, they would have easily caught that and advised me. In the end, I'm glad that I didn't get ripped off with thousands of dollars of needless repairs. While the staff was nice enough, it does not make me confident in the slightest that I won't be taken for a fool again. This is really disappointing for Subaru, the other ones I have been to have had staff that are much more knowledgeable and thorough. More

Excellent Sales & Service The Sales team is accommodating, informative and friendly and worked with me for a couple weeks to give me a great deal on my 2010 Forester Limited. The Sales team is accommodating, informative and friendly and worked with me for a couple weeks to give me a great deal on my 2010 Forester Limited. I've brought it in to be serviced one time since I purchased the vehicle and the Service staff could not have been more helpful - it turns out that the issue I was having with my car came from my insurance tracking device and they didn't even charge me for their time! Super experience so far and as a first-time buyer I am definitely glad I chose Van Subaru. More