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Van Subaru
Kansas City, MO
101 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 101 reviews
January 19, 2018
Great place to purchase a car I went to Van Subaru to trade in my 2016 Ford Escape that I was paying entirely to much for, John Gillock was my sales representative that I had and l I went to Van Subaru to trade in my 2016 Ford Escape that I was paying entirely to much for, John Gillock was my sales representative that I had and let me tell you I put him to the test. Not only did I have a list of things I wanted, price range, special features, I also had my 18 month old with me. Not only did he meet my needs with my car request giving me a great trade in-value and the best possible deal on my 2018 Subaru Impreza and walked me through step by step during the car buying process, he also helped TREMENDOUSLY with my son. They had a great train set to keep him entertained, they let him sit in the vehicles, had snacks readily available. The staff went above and beyond with their customer service! Van Subaru will forever have my business and I strongly recommend them! More
by Brittney31
Employees Worked With
John Gillock
October 24, 2017
An amazing experience! I went to Van Subar look for a new car with no intention of buying another just yet. I read multiple not-so-glowing reviews of Van and I had my reserv I went to Van Subar look for a new car with no intention of buying another just yet. I read multiple not-so-glowing reviews of Van and I had my reservations... I couldn't have been met with the total opposite of what I've read. From start to finish I had nothing but an excellent experience and would encourage anyone interested in a Subaru to give Van a chance. My Jeep was in pretty bad condition so I knew I'd need something new. My intention was to test drive a Crosstrek as I liked the body style. Upon seeing it in person, I quickly realized it wasn't for me. Enter Guy Merola; Guy and I talked for a while about what all my family vehicular needs are and I tried a Forester and immediately fell in love. After talking for a while about pricing and financing we came to an estimate. The price between basically all 'needs' and 'wants' was only about $15 a month. I happily drove out with exactly what I wanted at a very reasonable price. I am sorry to hear others have had poor experiences, but mine was absolutely not one. Guy did all the leg work and was superb. He worked with Jeremy, Derek, Blake, and a couple others and got me exactly what I wanted in a vehicle and at a price I could afford. Guy, thank you so, so very much or making this a painless, and honestly enjoyable, experience. I encourage everyone to go see him as well as everyone at Van. I'm sold and will happily return in a few years. Jake St. Joseph More
by NWMSioux
Employees Worked With
Guy Merola
September 17, 2017
Easy to work with We had a very good experience at Van Subaru working with Vitalii. Price negotiation was done entirely through email. Vitalii was responsive, helpful We had a very good experience at Van Subaru working with Vitalii. Price negotiation was done entirely through email. Vitalii was responsive, helpful and friendly. Love our new 2018 Outback and would recommend Vitalii to anyone looking for a Subaru. More
by jo47
Employees Worked With
Vitalii Baryshok
September 01, 2017
Purchase a new Subaru Two weeks after the sale, and the only thing I have received in follow-up is a insensitive Robo email. Have not heard from any Personnel at the dealer Two weeks after the sale, and the only thing I have received in follow-up is a insensitive Robo email. Have not heard from any Personnel at the dealership. During the process of trying to purchase a car I left numerous messages with both Sales Management and sales personnel, only to not be returned. After making contact with them the next day, I was told they were just too busy to return the phone call. Just what you want to hear when you're trying to purchase a new car. The left hand didn't know what the right hand was doing most of the time. The only positive is I was happy with the price, but the rest of the experience left a very bad taste More
by Horrible experience
Employees Worked With
Nobody made any positive impression on me
August 24, 2017
Great service We had a very good experience buying from Van Subaru. Our salesperson, Vitalii was very helpful and we are very satisfied with the new 2017 Forester. We had a very good experience buying from Van Subaru. Our salesperson, Vitalii was very helpful and we are very satisfied with the new 2017 Forester. More
by Suzanne2017
Employees Worked With
Vitalii Baryshok
May 06, 2017
No Good Car If you are looking to get a Subaru WRX, run away. The motor will blow and then you will be left with no help and a $30,000 shell of a car to sit in yo If you are looking to get a Subaru WRX, run away. The motor will blow and then you will be left with no help and a $30,000 shell of a car to sit in your driveway and stare at and get no help from anyone. Take heed to my warning and ask anyone else that owns or has owned one. Your welcome! More
by SubieWrxChick
Employees Worked With
Don't remember Name
March 13, 2017
Won't honor their written deal Had the deal in writing (email) for a 2017 Subaru Forester. We were trading in two vehicles for one and had several phone conversations over the trad Had the deal in writing (email) for a 2017 Subaru Forester. We were trading in two vehicles for one and had several phone conversations over the trade in's, payoffs, etc. Set the appointment to complete the deal and found out they would not honor the numbers they put in their email to me. Claimed they didn't know about one of the trade in's have a lien. Turns out they had multiple people working this and they failed to talk to each other. They came back with a number about $2500 higher than what we had agreed upon. They made two additional discounted offers the next day but at that time I was at another dealer and closed on the exact same vehicle for $1200 less than their best counter. The Van Auto Group will never seem me grace their doorstep again. More
by Randy G
Employees Worked With
Directly with Deric Armstrong and Austin Boatman. Indirectly with Marcus West and John Michaels.
February 17, 2017
Bad diagnostics Very bad experience with this dealer I took my car for misfire issues codes P0301, P030 and P0304 My vehicle was in the shop for 2 weeks they could Very bad experience with this dealer I took my car for misfire issues codes P0301, P030 and P0304 My vehicle was in the shop for 2 weeks they could not find the problem; finally last day got a call From the advisor telling me that the tech Subaru line found the problem AF sensor parts and labor $556.00 what a rip off. They did not perform the repairs because Initially I told them that I just wanted a diagnostics so I bought the sensor and replaced it in 40 minutes. The sensor did not resolve the problem in which according to the tech line was the problem Waste $174.04 since the sensor was good. Cannot believe they were going to charge me $381.96 for probably an hour of labor Even I had to paid $139.95 for bad diagnostics I strongly believe that the tech line were just guessing the solution I am glad I did not pay for the repairs next step is to contact Subaru headquarters and fallow a complaint against Van Subaru Dealer what a nightmare and lies. I never go back. Watch out! More
by J-Rod
Employees Worked With
Preston Copeland
November 12, 2016
Toyed with me and lost a guaranteed sale. I went in with the full intention of purchasing a specific car they had on their lot. I drove in with my trade and was offered almost $2000 less than I went in with the full intention of purchasing a specific car they had on their lot. I drove in with my trade and was offered almost $2000 less than both KBB and Edmunds fair trade value. They would not move on the price of the car because they said they only had $700 margin in it, yet a few days after I went in they had marked it down $1200 on their website. I also told them my credit and got an estimated rate of 9.99%. My credit union had already pre-approved me for 3.49%! I wanted to give them a shot at the financing as a negotiation tool to get them to move on the price of the car or the trade, but they were so focused on trying to make a killing on me that I walked out without buying the car I had walked in planning to buy. I've bought a lot of cars in my life and this was the worst car buying experience I've ever had. Do yourself a favor and avoid this dealership at all costs. More
by CLN
Employees Worked With
Ariel Frink
November 07, 2016
not a great experience This was a very good experience until we pulled off the lot. We found out they had spilled coffee on the seat after our test drive. We didn't see it u This was a very good experience until we pulled off the lot. We found out they had spilled coffee on the seat after our test drive. We didn't see it until later because it was dark when we left. They did not make this right. We found out service had not been done on the vehicle. Only after getting a bit angry did they make that right. Personally, I would recommend going to a different dealer. More
by JAMES CRITTEN
Employees Worked With
Marvin Powers
