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Van Subaru

Kansas City, MO

3.6
98 Reviews

90 NW Vivion Rd

Kansas City, MO

64118

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Showing 98 reviews

September 01, 2017

Purchase a new Subaru Two weeks after the sale, and the only thing I have received in follow-up is a insensitive Robo email. Have not heard from any Personnel at the dealer More

by Horrible experience
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nobody made any positive impression on me
August 24, 2017

Great service We had a very good experience buying from Van Subaru. Our salesperson, Vitalii was very helpful and we are very satisfied with the new 2017 Forester. More

by Suzanne2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitalii Baryshok
Aug 28, 2017 -

Van Subaru responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time.

May 06, 2017

No Good Car If you are looking to get a Subaru WRX, run away. The motor will blow and then you will be left with no help and a $30,000 shell of a car to sit in yo More

by SubieWrxChick
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Don't remember Name
March 13, 2017

Won't honor their written deal Had the deal in writing (email) for a 2017 Subaru Forester. We were trading in two vehicles for one and had several phone conversations over the trad More

by Randy G
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Directly with Deric Armstrong and Austin Boatman. Indirectly with Marcus West and John Michaels.
Mar 18, 2017 -

Van Subaru responded

Randy, we are so sorry to hear that you are not satisfied with the outcome of your experience. Here at Van Subaru, we are committed to making sure our customers get the best price possible, and we're sorry to hear that a miscommunication kept us from being able to put a deal together. At your earliest convenience, please reach out to John Michaels at (816) 527-8564 to discuss your concerns.

February 17, 2017

Bad diagnostics Very bad experience with this dealer I took my car for misfire issues codes P0301, P030 and P0304 My vehicle was in the shop for 2 weeks they could More

by J-Rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Preston Copeland
November 12, 2016

Toyed with me and lost a guaranteed sale. I went in with the full intention of purchasing a specific car they had on their lot. I drove in with my trade and was offered almost $2000 less than More

by CLN
Price
Recommend Dealer
No
Employees Worked With
Ariel Frink
November 07, 2016

not a great experience This was a very good experience until we pulled off the lot. We found out they had spilled coffee on the seat after our test drive. We didn't see it u More

by JAMES CRITTEN
Recommend Dealer
No
Employees Worked With
Marvin Powers
October 22, 2016

Excellent service and more! My buying experience with Van Subaru in Kansas City was beyond my expectations. Ariel Frink, my salesperson, was friendly, knowledgeable of her produ More

by Mark S Richards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Frink, Ben Johnson
October 20, 2016

Best customer service experience ever! Friendly and efficient staff, very knowledgeable and clearly passionate about their brand. Ted Leeper was an absolute pleasure to work with and I cou More

by BarbaraM.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Leeper
August 24, 2016

The honest service center If you want honesty in service go see Preston at Van Subaru, or talk with Homer. They'll treat you well and do the right job. The mechanic will repair More

by Royjustme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston, Homer
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