Van Subaru

Bad diagnostics Very bad experience with this dealer I took my car for misfire issues codes P0301, P030 and P0304 My vehicle was in the shop for 2 weeks they could Very bad experience with this dealer I took my car for misfire issues codes P0301, P030 and P0304 My vehicle was in the shop for 2 weeks they could not find the problem; finally last day got a call From the advisor telling me that the tech Subaru line found the problem AF sensor parts and labor $556.00 what a rip off. They did not perform the repairs because Initially I told them that I just wanted a diagnostics so I bought the sensor and replaced it in 40 minutes. The sensor did not resolve the problem in which according to the tech line was the problem Waste $174.04 since the sensor was good. Cannot believe they were going to charge me $381.96 for probably an hour of labor Even I had to paid $139.95 for bad diagnostics I strongly believe that the tech line were just guessing the solution I am glad I did not pay for the repairs next step is to contact Subaru headquarters and fallow a complaint against Van Subaru Dealer what a nightmare and lies. I never go back. Watch out! More

Toyed with me and lost a guaranteed sale. I went in with the full intention of purchasing a specific car they had on their lot. I drove in with my trade and was offered almost $2000 less than I went in with the full intention of purchasing a specific car they had on their lot. I drove in with my trade and was offered almost $2000 less than both KBB and Edmunds fair trade value. They would not move on the price of the car because they said they only had $700 margin in it, yet a few days after I went in they had marked it down $1200 on their website. I also told them my credit and got an estimated rate of 9.99%. My credit union had already pre-approved me for 3.49%! I wanted to give them a shot at the financing as a negotiation tool to get them to move on the price of the car or the trade, but they were so focused on trying to make a killing on me that I walked out without buying the car I had walked in planning to buy. I've bought a lot of cars in my life and this was the worst car buying experience I've ever had. Do yourself a favor and avoid this dealership at all costs. More

not a great experience This was a very good experience until we pulled off the lot. We found out they had spilled coffee on the seat after our test drive. We didn't see it u This was a very good experience until we pulled off the lot. We found out they had spilled coffee on the seat after our test drive. We didn't see it until later because it was dark when we left. They did not make this right. We found out service had not been done on the vehicle. Only after getting a bit angry did they make that right. Personally, I would recommend going to a different dealer. More

Excellent service and more! My buying experience with Van Subaru in Kansas City was beyond my expectations. Ariel Frink, my salesperson, was friendly, knowledgeable of her produ My buying experience with Van Subaru in Kansas City was beyond my expectations. Ariel Frink, my salesperson, was friendly, knowledgeable of her product, patient with my unusual circumstances, and willing to reach out to other dealers to find the exact vehicle I wanted. Sales Manager Ben Johnson helped me understand the advantage of Subaru technology. Beyond that, once the sale was completed I discovered a misunderstanding that left me a feeling disappointed. Ben and Van Subaru stepped up and rectified the issue to my complete satisfaction. I have nothing but great things to say for Van Subaru. If I still lived in Kansas City, they would be my lifelong car dealer. More

Best customer service experience ever! Friendly and efficient staff, very knowledgeable and clearly passionate about their brand. Ted Leeper was an absolute pleasure to work with and I cou Friendly and efficient staff, very knowledgeable and clearly passionate about their brand. Ted Leeper was an absolute pleasure to work with and I couldn't be happier with my Outback! I was pleasantly surprised that Ted has continued to keep in touch even after the sale, this kind of customer service experience is rare! I would highly recommend this dealership! More

The honest service center If you want honesty in service go see Preston at Van Subaru, or talk with Homer. They'll treat you well and do the right job. The mechanic will repair If you want honesty in service go see Preston at Van Subaru, or talk with Homer. They'll treat you well and do the right job. The mechanic will repair you car correctly. More

Great experience! We are so pleased with our 2017 Outback from Van Subaru. The process was extremely easy, relaxed and no pressure. Our salesperson, Guy was great, ve We are so pleased with our 2017 Outback from Van Subaru. The process was extremely easy, relaxed and no pressure. Our salesperson, Guy was great, very knowledgeable and helpful. Definitely check out Van Subaru before you buy somewhere else, you'll be glad you did. More

Great purchase and service experience We purchased our Subaru Forester XT at Van in 2013. It was a pretty great experience and we have been extremely impressed with the service provided b We purchased our Subaru Forester XT at Van in 2013. It was a pretty great experience and we have been extremely impressed with the service provided by them throughout the years. We are always met with a smile and know we will get great service! More

Our Subaru We simply love our Subaru, how it drives, the comfort, storage capacity and all. We are a Subaru family--our cousins in Colorado Springs, niece in I We simply love our Subaru, how it drives, the comfort, storage capacity and all. We are a Subaru family--our cousins in Colorado Springs, niece in Independence MO, brother in Amarillo TX, sister in Pittsburgh PA, her daughter whose Forester we are driving while she is overseas. We are a Subaru family! Thanks for all you do, Subaru! More