Van Subaru

Overcharged and ignored I toook my vehicle in for routine maintenance service and Van Subaru charged me nearly $600.00! They sell you an engine carbon cleaning service that i I toook my vehicle in for routine maintenance service and Van Subaru charged me nearly $600.00! They sell you an engine carbon cleaning service that is of questionable benefit. I basically had the brakes flushed, oil and filter changed and tires rotated and the aforementioned engine flush. A few days later, I called and asked to speak to the service manager with the intention of inquiring why I had been charged what I believe is an excessive amount. I know this because I called around to a non-dealer shop and they quoted figures significantly less than half. I was told Steve would return my call. I never heard from him. Totally dissatisfied and feel ripped-off. Is this how you want to be treated by your mechanic? More

Quick and Easy Called the dealership and negotiated a price on a new 2018 Outback. They didnt have the interior color I wanted and they worked to get me the car i wa Called the dealership and negotiated a price on a new 2018 Outback. They didnt have the interior color I wanted and they worked to get me the car i wanted in just a couple days. Salesman Vitalii had the car pulled around ready when I arrived. More

Great place to purchase a car I went to Van Subaru to trade in my 2016 Ford Escape that I was paying entirely to much for, John Gillock was my sales representative that I had and l I went to Van Subaru to trade in my 2016 Ford Escape that I was paying entirely to much for, John Gillock was my sales representative that I had and let me tell you I put him to the test. Not only did I have a list of things I wanted, price range, special features, I also had my 18 month old with me. Not only did he meet my needs with my car request giving me a great trade in-value and the best possible deal on my 2018 Subaru Impreza and walked me through step by step during the car buying process, he also helped TREMENDOUSLY with my son. They had a great train set to keep him entertained, they let him sit in the vehicles, had snacks readily available. The staff went above and beyond with their customer service! Van Subaru will forever have my business and I strongly recommend them! More

An amazing experience! I went to Van Subar look for a new car with no intention of buying another just yet. I read multiple not-so-glowing reviews of Van and I had my reserv I went to Van Subar look for a new car with no intention of buying another just yet. I read multiple not-so-glowing reviews of Van and I had my reservations... I couldn't have been met with the total opposite of what I've read. From start to finish I had nothing but an excellent experience and would encourage anyone interested in a Subaru to give Van a chance. My Jeep was in pretty bad condition so I knew I'd need something new. My intention was to test drive a Crosstrek as I liked the body style. Upon seeing it in person, I quickly realized it wasn't for me. Enter Guy Merola; Guy and I talked for a while about what all my family vehicular needs are and I tried a Forester and immediately fell in love. After talking for a while about pricing and financing we came to an estimate. The price between basically all 'needs' and 'wants' was only about $15 a month. I happily drove out with exactly what I wanted at a very reasonable price. I am sorry to hear others have had poor experiences, but mine was absolutely not one. Guy did all the leg work and was superb. He worked with Jeremy, Derek, Blake, and a couple others and got me exactly what I wanted in a vehicle and at a price I could afford. Guy, thank you so, so very much or making this a painless, and honestly enjoyable, experience. I encourage everyone to go see him as well as everyone at Van. I'm sold and will happily return in a few years. Jake St. Joseph More

Easy to work with We had a very good experience at Van Subaru working with Vitalii. Price negotiation was done entirely through email. Vitalii was responsive, helpful We had a very good experience at Van Subaru working with Vitalii. Price negotiation was done entirely through email. Vitalii was responsive, helpful and friendly. Love our new 2018 Outback and would recommend Vitalii to anyone looking for a Subaru. More

Great service We had a very good experience buying from Van Subaru. Our salesperson, Vitalii was very helpful and we are very satisfied with the new 2017 Forester. We had a very good experience buying from Van Subaru. Our salesperson, Vitalii was very helpful and we are very satisfied with the new 2017 Forester. More

Won't honor their written deal Had the deal in writing (email) for a 2017 Subaru Forester. We were trading in two vehicles for one and had several phone conversations over the trad Had the deal in writing (email) for a 2017 Subaru Forester. We were trading in two vehicles for one and had several phone conversations over the trade in's, payoffs, etc. Set the appointment to complete the deal and found out they would not honor the numbers they put in their email to me. Claimed they didn't know about one of the trade in's have a lien. Turns out they had multiple people working this and they failed to talk to each other. They came back with a number about $2500 higher than what we had agreed upon. They made two additional discounted offers the next day but at that time I was at another dealer and closed on the exact same vehicle for $1200 less than their best counter. The Van Auto Group will never seem me grace their doorstep again. More