Van Subaru

Came in for routine maintenance. The staff is friendly and professional. The waiting area is clean and offers multiple ways to pass the wait time. The work is dine as stated and withi The staff is friendly and professional. The waiting area is clean and offers multiple ways to pass the wait time. The work is dine as stated and within the stated time. More

Consistent great experience Van Subaru has consistently been knowledgeable, professional, and honest over the years. They provide great service without trying to oversell unneces Van Subaru has consistently been knowledgeable, professional, and honest over the years. They provide great service without trying to oversell unnecessary repairs. They are patient when we have questions and want a deeper understanding of what is going on with our car. More

Service Dpt had my car for a 1.5 days and no service done My 2017 Outback was taken over there on 8/23/18 from the Van bodyshop. They were supposed to recalibrate the eyesight, do an oil change and a tire ro My 2017 Outback was taken over there on 8/23/18 from the Van bodyshop. They were supposed to recalibrate the eyesight, do an oil change and a tire rotation. I called and setup this appointment over a week in advance and was told at that time by Lisa it would all be taken care of. I rented a car for 2 days because I was told that the service department would need plenty of time to do this but was assured that the day and a half that they would have my car would be plenty of time. Van bodyshop also spoke to them about this an was told the same thing. I called them at approx 2:00 on 8/24/18 to check on the progress and when I gave my name they said I had to speak to Preston and they transferred me over. He did not answer the phone and never called me back. I got there at approx. 4pm on 8/24/18 and although my windshield was replaced like the body shop said it would be, came to find out that the service department did NOTHING on my car. No oil change, no tire rotation, no calibration and no explanation! It is now Monday, 8/27/18 and I have left 2 messages with the service manager Steve and no call back. What is wrong with these people? I bought my car from them but obviously after the purchase they are not interested in keeping you as a customer. More

Great Start!! After experiencing no help on major repair in Olathe.....Van was quick to assist, and they were friendly and courteous!! Also, it did not take more th After experiencing no help on major repair in Olathe.....Van was quick to assist, and they were friendly and courteous!! Also, it did not take more than 1 business day to get in. Olathe takes days or weeks just to schedule oil change!! I have hope after many trips to Olathe that Van will find my issue. More

Bad service department It took over a hour and a half and me explaining again . And for Andrew to Liston befor they checked the fuses. Got charged for two hours of labor for It took over a hour and a half and me explaining again . And for Andrew to Liston befor they checked the fuses. Got charged for two hours of labor for two fuses and a reset. And they kept my car for over a day. And while waiting there were two others there that was not happy . They were also out of loaner cars for I and another lady there . How long does it take to know it’s a blown fuse from a certified technician ? More

Van dealership Dishonest about extended service contract Van Subaru misrepresented and was dishonest about the prepaid service contract during high pressure closing process Strongly suggest if you are loo Van Subaru misrepresented and was dishonest about the prepaid service contract during high pressure closing process Strongly suggest if you are looking for a Subaru use another dealership More

Exceeded All Expectations Guy Merola, Marcus West, and Scott Brown made our car buying experience more than pleasant. Guy and Marcus worked very hard over a number of days to p Guy Merola, Marcus West, and Scott Brown made our car buying experience more than pleasant. Guy and Marcus worked very hard over a number of days to put us in our 2nd Subaru while Scott made the paperwork a hoot. And because of that, Sarah and I just want to say, “THANKS FOR EXCEEDING ALL EXPECTATIONS!” We’re not the most pleasant auto buyers, like most consumers, we’ve been taught by the industry that buying a car is expensive, combative, and worst of all, time consuming. I met with Guy and Marcus for a few minutes on Tuesday so they could value our trade (a 2013 Outback), and to clarify expectations. A couple 5 minute phone calls later, Sarah and I showed up on Saturday afternoon for her to pick out her new Subaru. These guys built favorable financing, they listened, they were prepared when we stepped on the lot, but best of all they didn’t eat our time. Sarah and I are value shoppers, and the least brand loyal customers you will find, but after 78,000 miles in our first Subaru we are now a part of the Subaru family, (In fact this is the 2nd Subaru purchased by our immediate family in as many weeks). The only thing that could make owning a Subaru better, is buying one from Guy, Marcus and Scott at Van Subaru. Happy Motoring, More

Overcharged and ignored I toook my vehicle in for routine maintenance service and Van Subaru charged me nearly $600.00! They sell you an engine carbon cleaning service that i I toook my vehicle in for routine maintenance service and Van Subaru charged me nearly $600.00! They sell you an engine carbon cleaning service that is of questionable benefit. I basically had the brakes flushed, oil and filter changed and tires rotated and the aforementioned engine flush. A few days later, I called and asked to speak to the service manager with the intention of inquiring why I had been charged what I believe is an excessive amount. I know this because I called around to a non-dealer shop and they quoted figures significantly less than half. I was told Steve would return my call. I never heard from him. Totally dissatisfied and feel ripped-off. Is this how you want to be treated by your mechanic? More

Quick and Easy Called the dealership and negotiated a price on a new 2018 Outback. They didnt have the interior color I wanted and they worked to get me the car i wa Called the dealership and negotiated a price on a new 2018 Outback. They didnt have the interior color I wanted and they worked to get me the car i wanted in just a couple days. Salesman Vitalii had the car pulled around ready when I arrived. More