Van Subaru

Great Start!! After experiencing no help on major repair in Olathe.....Van was quick to assist, and they were friendly and courteous!! Also, it did not take more th After experiencing no help on major repair in Olathe.....Van was quick to assist, and they were friendly and courteous!! Also, it did not take more than 1 business day to get in. Olathe takes days or weeks just to schedule oil change!! I have hope after many trips to Olathe that Van will find my issue. More

Bad service department It took over a hour and a half and me explaining again . And for Andrew to Liston befor they checked the fuses. Got charged for two hours of labor for It took over a hour and a half and me explaining again . And for Andrew to Liston befor they checked the fuses. Got charged for two hours of labor for two fuses and a reset. And they kept my car for over a day. And while waiting there were two others there that was not happy . They were also out of loaner cars for I and another lady there . How long does it take to know it’s a blown fuse from a certified technician ? More

Van dealership Dishonest about extended service contract Van Subaru misrepresented and was dishonest about the prepaid service contract during high pressure closing process Strongly suggest if you are loo Van Subaru misrepresented and was dishonest about the prepaid service contract during high pressure closing process Strongly suggest if you are looking for a Subaru use another dealership More

Exceeded All Expectations Guy Merola, Marcus West, and Scott Brown made our car buying experience more than pleasant. Guy and Marcus worked very hard over a number of days to p Guy Merola, Marcus West, and Scott Brown made our car buying experience more than pleasant. Guy and Marcus worked very hard over a number of days to put us in our 2nd Subaru while Scott made the paperwork a hoot. And because of that, Sarah and I just want to say, “THANKS FOR EXCEEDING ALL EXPECTATIONS!” We’re not the most pleasant auto buyers, like most consumers, we’ve been taught by the industry that buying a car is expensive, combative, and worst of all, time consuming. I met with Guy and Marcus for a few minutes on Tuesday so they could value our trade (a 2013 Outback), and to clarify expectations. A couple 5 minute phone calls later, Sarah and I showed up on Saturday afternoon for her to pick out her new Subaru. These guys built favorable financing, they listened, they were prepared when we stepped on the lot, but best of all they didn’t eat our time. Sarah and I are value shoppers, and the least brand loyal customers you will find, but after 78,000 miles in our first Subaru we are now a part of the Subaru family, (In fact this is the 2nd Subaru purchased by our immediate family in as many weeks). The only thing that could make owning a Subaru better, is buying one from Guy, Marcus and Scott at Van Subaru. Happy Motoring, More

Overcharged and ignored I toook my vehicle in for routine maintenance service and Van Subaru charged me nearly $600.00! They sell you an engine carbon cleaning service that i I toook my vehicle in for routine maintenance service and Van Subaru charged me nearly $600.00! They sell you an engine carbon cleaning service that is of questionable benefit. I basically had the brakes flushed, oil and filter changed and tires rotated and the aforementioned engine flush. A few days later, I called and asked to speak to the service manager with the intention of inquiring why I had been charged what I believe is an excessive amount. I know this because I called around to a non-dealer shop and they quoted figures significantly less than half. I was told Steve would return my call. I never heard from him. Totally dissatisfied and feel ripped-off. Is this how you want to be treated by your mechanic? More

Quick and Easy Called the dealership and negotiated a price on a new 2018 Outback. They didnt have the interior color I wanted and they worked to get me the car i wa Called the dealership and negotiated a price on a new 2018 Outback. They didnt have the interior color I wanted and they worked to get me the car i wanted in just a couple days. Salesman Vitalii had the car pulled around ready when I arrived. More

Great place to purchase a car I went to Van Subaru to trade in my 2016 Ford Escape that I was paying entirely to much for, John Gillock was my sales representative that I had and l I went to Van Subaru to trade in my 2016 Ford Escape that I was paying entirely to much for, John Gillock was my sales representative that I had and let me tell you I put him to the test. Not only did I have a list of things I wanted, price range, special features, I also had my 18 month old with me. Not only did he meet my needs with my car request giving me a great trade in-value and the best possible deal on my 2018 Subaru Impreza and walked me through step by step during the car buying process, he also helped TREMENDOUSLY with my son. They had a great train set to keep him entertained, they let him sit in the vehicles, had snacks readily available. The staff went above and beyond with their customer service! Van Subaru will forever have my business and I strongly recommend them! More

An amazing experience! I went to Van Subar look for a new car with no intention of buying another just yet. I read multiple not-so-glowing reviews of Van and I had my reserv I went to Van Subar look for a new car with no intention of buying another just yet. I read multiple not-so-glowing reviews of Van and I had my reservations... I couldn't have been met with the total opposite of what I've read. From start to finish I had nothing but an excellent experience and would encourage anyone interested in a Subaru to give Van a chance. My Jeep was in pretty bad condition so I knew I'd need something new. My intention was to test drive a Crosstrek as I liked the body style. Upon seeing it in person, I quickly realized it wasn't for me. Enter Guy Merola; Guy and I talked for a while about what all my family vehicular needs are and I tried a Forester and immediately fell in love. After talking for a while about pricing and financing we came to an estimate. The price between basically all 'needs' and 'wants' was only about $15 a month. I happily drove out with exactly what I wanted at a very reasonable price. I am sorry to hear others have had poor experiences, but mine was absolutely not one. Guy did all the leg work and was superb. He worked with Jeremy, Derek, Blake, and a couple others and got me exactly what I wanted in a vehicle and at a price I could afford. Guy, thank you so, so very much or making this a painless, and honestly enjoyable, experience. I encourage everyone to go see him as well as everyone at Van. I'm sold and will happily return in a few years. Jake St. Joseph More

Easy to work with We had a very good experience at Van Subaru working with Vitalii. Price negotiation was done entirely through email. Vitalii was responsive, helpful We had a very good experience at Van Subaru working with Vitalii. Price negotiation was done entirely through email. Vitalii was responsive, helpful and friendly. Love our new 2018 Outback and would recommend Vitalii to anyone looking for a Subaru. More