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Van Subaru

Kansas City, MO

3.6
101 Reviews

90 NW Vivion Rd

Kansas City, MO

64118

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Showing 101 reviews

November 20, 2020

Preface - this is the first review I have EVER written for (or against) anything! The single star is only due to the excellent job of the sales staff, and the excellent maintenance quality performed previ More

by Sheep or Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
This is a Staff Problem
Nov 24, 2020 -

Van Subaru responded

We are glad to hear you had a great experience with our sales staff, but we are disappointed to learn about your visit with the service department. Thank you for bringing the situation to our attention. We will address these issues with our team and invite you to contact Blake Fanning at 816-527-8564 so we can do what we can to make things right. Thank you.

May 13, 2020

I am gave the poor rating. Due the the poor management team. Call for an appointment, before I knew it I had two appointments. The new car sales manager call me wondering what h More

by oheeee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean, sales manger, his rating would be below 1. Kyle, Chris in service, quality quality gentlemen., Marvin Powers
November 21, 2019

Wanted me to pay for their mistake Took my Legacy in for the airbag recall. Got it back with the AIRBAG light lit. Took it back in and was told that it was a pre-existing problem (it More

by brad
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Preston Copeland
August 27, 2019

Unhappy with poor service, hidden charges, long wait time. I live in SC but needed an oil change/tire rotation in Kansas City. I scheduled an appointment for Sat. morning. The check-in went fine. When I got m More

by happyoutbackowner2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Stout, John Wickwire
July 30, 2019

Don't buy from this dealership I made an appointment to see about purchasing a new 2020 Ascent Subaru. I expected much more than I got. The first thing I was asked was what color More

by Unhappy
Recommend Dealer
No
Employees Worked With
Ron Smith, Marcus West
July 18, 2019

Pretty miserable waits This place has the most cramped, unfriendly customer area I've seen in years. (For a refreshing change, try Tiffany Springs Honda, fish tank and all. More

by unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not a chance
July 02, 2019

WORST SERVICE EVER! DO NOT TAKE YOUR CAR TO THESE GUYS TO GET FIXED, OR PERFORM ANY RECALL ITEMS!!!!!! I NEVER had trouble with my Subaru UNTIL I took it to these sheist More

by ANGRY Subaru Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Homer Wallace, Marcus West, Lisa VanValkenberg, Preston Copeland, Shannon Young
May 02, 2019

Service Appt for Replacement of Passenger Side Airbag Scheduled an afternoon appointment to get air bag replaced which was under recall. Said it would take 3 hours, and that I could wait. Brought car in More

by 'waltkcmo
Recommend Dealer
No
Employees Worked With
Preston Copeland
December 31, 2018

CAN'T GET REGISTRATION PAPERWORK I purchased a used car from this dealership on 12/4/2018. On 12/26/2018, I still did not have the title paperwork, so I called the salesman. I was t More

by jamagg94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Stever, Marvin Powers
November 18, 2018

Very knowledgeable and reliable staff Although this dealership is not close to my house I chose it because of its wonderful service staff. Very satisfied with my interactions. Got my car b More

by Shanker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George the courtesy car driver , Preston Copeland
Nov 19, 2018 -

Van Subaru responded

Shanker, thank you for the review! We appreciate you driving from your home to come and see us. We look forward to your next visit with us!

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