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Van Subaru
Kansas City, MO
95 Reviews
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Showing 95 reviews
July 02, 2019
WORST SERVICE EVER! DO NOT TAKE YOUR CAR TO THESE GUYS TO GET FIXED, OR PERFORM ANY RECALL ITEMS!!!!!! I NEVER had trouble with my Subaru UNTIL I took it to these sheist DO NOT TAKE YOUR CAR TO THESE GUYS TO GET FIXED, OR PERFORM ANY RECALL ITEMS!!!!!! I NEVER had trouble with my Subaru UNTIL I took it to these sheisters! I live 1 1/2 hours from them in the country. I had a recall on my passenger seat airbag. I took it to them to get it fixed. As soon as I pulled out of the parking lot, my car began acting very different! I called them and they said it would have had nothing to do with the recall they fixed - even though they told me they had to TAKE THE ENTIRE FRONT DASHBOARD OFF TO FIX THE AIRBAG. I reluctantly drove home. After getting the worst gas mileage I’ve ever gotten and then having the entire eyesight system freeze up and then the parking brake refusing to disengage, I called them back to tell them that ever since they touched my car it has been terrible and now I was stranded!!! The guy on the phone was condescending and told me too bad. The problems I was having had nothing to do with the recall so I was out of luck. Told me to tow my car back to them the 1 1/2 hours and they would give me a BID ON HOW MUCH TO FIX THE PROBLEMS THEY CREATED!!!!!!!!! I asked him for suggestions on how to reset the eyesight system and he told me no. Basically, too bad!!!! I have maintained my car according to manufacture schedule, never let an oil change be overdue and for 122,000 miles I HAVE NEVER HAD ONE PROBLEM WITH MY OUTBACK until after they touched it!!!!!! In fact, I had the oil changed and the tires rotated a couple of days before I took it in on the recall. The mechanic told me that my car was in pristine shape and should be good for another 100.000 miles!!!!!! SO, SO SORRY I TOOK IT TO THESE GUYS!!!!!!!!!! More
by ANGRY Subaru Owner
Employees Worked With
Homer Wallace, Marcus West, Lisa VanValkenberg, Preston Copeland, Shannon Young
May 02, 2019
Service Appt for Replacement of Passenger Side Airbag Scheduled an afternoon appointment to get air bag replaced which was under recall. Said it would take 3 hours, and that I could wait. Brought car in Scheduled an afternoon appointment to get air bag replaced which was under recall. Said it would take 3 hours, and that I could wait. Brought car in, said they had several other cars ahead of me and that I would have to leave it overnight. The Svc Manager did NOT call to indicate this change, nor did he offer a loaner car, I ended up rescheduling for another day a week later, and this time dropped the car off in the morning and picked it up in the evening. Not even an apology for the inconvenience. My next car service will not be performed by this Van dealership! More
by 'waltkcmo
Employees Worked With
Preston Copeland
December 31, 2018
CAN'T GET REGISTRATION PAPERWORK I purchased a used car from this dealership on 12/4/2018. On 12/26/2018, I still did not have the title paperwork, so I called the salesman. I was t I purchased a used car from this dealership on 12/4/2018. On 12/26/2018, I still did not have the title paperwork, so I called the salesman. I was told, "It just arrived today." After an unsuccessful trip to the DMV, I was told that I cannot get the lien release from the previous lien holder unto MAYBE the end of the day on New Years Eve...and my dealer tags expire on 1/2/19. This has been the WORST CAR BUYING EXPERIENCE OF MY ENTIRE LIFE!!! I WILL NEVER BUY FROM VAN SUBARU AGAIN!!! More
by jamagg94
Employees Worked With
Jeff Stever, Marvin Powers
November 18, 2018
Very knowledgeable and reliable staff Although this dealership is not close to my house I chose it because of its wonderful service staff. Very satisfied with my interactions. Got my car b Although this dealership is not close to my house I chose it because of its wonderful service staff. Very satisfied with my interactions. Got my car back when promised. Very professional behaviour. I will buy my next Subaru from here. More
by Shanker
Employees Worked With
George the courtesy car driver , Preston Copeland
November 17, 2018
Came in for routine maintenance. The staff is friendly and professional. The waiting area is clean and offers multiple ways to pass the wait time. The work is dine as stated and withi The staff is friendly and professional. The waiting area is clean and offers multiple ways to pass the wait time. The work is dine as stated and within the stated time. More
by Blt
Employees Worked With
Preston Copeland
November 13, 2018
Consistent great experience Van Subaru has consistently been knowledgeable, professional, and honest over the years. They provide great service without trying to oversell unneces Van Subaru has consistently been knowledgeable, professional, and honest over the years. They provide great service without trying to oversell unnecessary repairs. They are patient when we have questions and want a deeper understanding of what is going on with our car. More
by Brett
Employees Worked With
Preston Copeland
August 27, 2018
Service Dpt had my car for a 1.5 days and no service done My 2017 Outback was taken over there on 8/23/18 from the Van bodyshop. They were supposed to recalibrate the eyesight, do an oil change and a tire ro My 2017 Outback was taken over there on 8/23/18 from the Van bodyshop. They were supposed to recalibrate the eyesight, do an oil change and a tire rotation. I called and setup this appointment over a week in advance and was told at that time by Lisa it would all be taken care of. I rented a car for 2 days because I was told that the service department would need plenty of time to do this but was assured that the day and a half that they would have my car would be plenty of time. Van bodyshop also spoke to them about this an was told the same thing. I called them at approx 2:00 on 8/24/18 to check on the progress and when I gave my name they said I had to speak to Preston and they transferred me over. He did not answer the phone and never called me back. I got there at approx. 4pm on 8/24/18 and although my windshield was replaced like the body shop said it would be, came to find out that the service department did NOTHING on my car. No oil change, no tire rotation, no calibration and no explanation! It is now Monday, 8/27/18 and I have left 2 messages with the service manager Steve and no call back. What is wrong with these people? I bought my car from them but obviously after the purchase they are not interested in keeping you as a customer. More
by bkl9678
Employees Worked With
Lisa VanValkenberg, Preston Copeland
June 18, 2018
Great Start!! After experiencing no help on major repair in Olathe.....Van was quick to assist, and they were friendly and courteous!! Also, it did not take more th After experiencing no help on major repair in Olathe.....Van was quick to assist, and they were friendly and courteous!! Also, it did not take more than 1 business day to get in. Olathe takes days or weeks just to schedule oil change!! I have hope after many trips to Olathe that Van will find my issue. More
by CindyO
Employees Worked With
Shannon Young
May 23, 2018
Bad service department It took over a hour and a half and me explaining again . And for Andrew to Liston befor they checked the fuses. Got charged for two hours of labor for It took over a hour and a half and me explaining again . And for Andrew to Liston befor they checked the fuses. Got charged for two hours of labor for two fuses and a reset. And they kept my car for over a day. And while waiting there were two others there that was not happy . They were also out of loaner cars for I and another lady there . How long does it take to know it’s a blown fuse from a certified technician ? More
by Subaru ouner
Employees Worked With
Andrew
March 21, 2018
Van dealership Dishonest about extended service contract Van Subaru misrepresented and was dishonest about the prepaid service contract during high pressure closing process Strongly suggest if you are loo Van Subaru misrepresented and was dishonest about the prepaid service contract during high pressure closing process Strongly suggest if you are looking for a Subaru use another dealership More
by Bowles, philip
Employees Worked With
Abigail Miller
