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Van Subaru

Kansas City, MO

3.5
95 Reviews

90 NW Vivion Rd

Kansas City, MO

64118

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Showing 95 reviews

March 10, 2022

Wouldn't honor Sam's Club Warehouse pricing that they had signed up for and sent to me. Managers never responded to my email or voicemail. Never heard from either. Trade in offer was the lowest I received on More

by Disgruntled
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie Jenkins
January 25, 2022

Fast courteous service. Dea was easy to talk to and work with. No high pressure. More

by thetractorguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dea
July 28, 2021

Terrible customer service. After spending over $1200 in service they ordered a part for me, simple side mirror back. I never received a call the part was in. A couple months went by and I called to confi More

by denneyhunter
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Homer Wallace, Marcus West, Preston Copeland
July 23, 2021

Had a great experience at Van Subaru. My salesman, Johnny Wickwire, did a great job, not over bearing, give me all the answers I needed to make my choice in the right vehicle for me. When I arrived, he had t More

by doug64870
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wickwire
Jul 27, 2021 -

Van Subaru responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed having you here, and we hope to see you again.

November 20, 2020

Preface - this is the first review I have EVER written for (or against) anything! The single star is only due to the excellent job of the sales staff, and the excellent maintenance quality performed previ More

by Sheep or Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
This is a Staff Problem
Nov 24, 2020 -

Van Subaru responded

We are glad to hear you had a great experience with our sales staff, but we are disappointed to learn about your visit with the service department. Thank you for bringing the situation to our attention. We will address these issues with our team and invite you to contact Blake Fanning at 816-527-8564 so we can do what we can to make things right. Thank you.

May 13, 2020

I am gave the poor rating. Due the the poor management team. Call for an appointment, before I knew it I had two appointments. The new car sales manager call me wondering what h More

by oheeee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean, sales manger, his rating would be below 1. Kyle, Chris in service, quality quality gentlemen., Marvin Powers
November 21, 2019

Wanted me to pay for their mistake Took my Legacy in for the airbag recall. Got it back with the AIRBAG light lit. Took it back in and was told that it was a pre-existing problem (it More

by brad
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Preston Copeland
August 27, 2019

Unhappy with poor service, hidden charges, long wait time. I live in SC but needed an oil change/tire rotation in Kansas City. I scheduled an appointment for Sat. morning. The check-in went fine. When I got m More

by happyoutbackowner2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Stout, John Wickwire
July 30, 2019

Don't buy from this dealership I made an appointment to see about purchasing a new 2020 Ascent Subaru. I expected much more than I got. The first thing I was asked was what color More

by Unhappy
Recommend Dealer
No
Employees Worked With
Ron Smith, Marcus West
July 18, 2019

Pretty miserable waits This place has the most cramped, unfriendly customer area I've seen in years. (For a refreshing change, try Tiffany Springs Honda, fish tank and all. More

by unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not a chance
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