
Van Subaru
Kansas City, MO
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Blake was incredibly arrogant and rude and pushy and kept trying to force us to buy something we didn't want. My wife and I will never come back trying to force us to buy something we didn't want. My wife and I will never come back More
They mislead you about products they force you to buy, like warranties and service plans, when you buy your vehicle. They tell you you have to buy a “service plan” because it’s the only way Subaru’s warra like warranties and service plans, when you buy your vehicle. They tell you you have to buy a “service plan” because it’s the only way Subaru’s warranty will cover electrical systems. If you question them about this, they become aggressive and angry. More
Didn't want to have a conversation, just dictated cost. Requested Invoice: no. Higher dealer fee : didn't care. I was buying 2 cars not 1: didn't matter. Had a trade in for them to profit off of: didn't Requested Invoice: no. Higher dealer fee : didn't care. I was buying 2 cars not 1: didn't matter. Had a trade in for them to profit off of: didn't care. If they are sticking to their guns and holding them to your head, go to Olathe Subaru or McCarthy in Lawrence for lower fees. More
Johnny at Van Subaru was excellent. They had the car we wanted and we bought it with him. The process was easy and efficient. We were out of town when it came in and they allowed us to They had the car we wanted and we bought it with him. The process was easy and efficient. We were out of town when it came in and they allowed us to purchase it completely virtually so our son could pick it up. So convenient and simple. Johnny did not have the style of car we wanted at the dealership but he drove the same car and allowed us to sit in and look at his car so we would know. He even offered to let us test drive his car. Great service, easy process. And we LOVE the Legacy! More
Wouldn't honor Sam's Club Warehouse pricing that they had signed up for and sent to me. Managers never responded to my email or voicemail. Never heard from either. Trade in offer was the lowest I received on signed up for and sent to me. Managers never responded to my email or voicemail. Never heard from either. Trade in offer was the lowest I received on our vehicle out of multiple dealers. Bought a Subaru from another local dealer who provided not only a significantly better trade in price, but didn't have a dealer markup and they were extremely responsive. More