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Van Subaru
Kansas City, MO
95 Reviews
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Showing 95 reviews
August 25, 2023
My experience with the collision shop They've had my car 2 1/2 weeks without even contacting me they said it would be 2 1/2 weeks to repair but are now saying another week.I only know that from calling and 2 1/2 weeks without even contacting me they said it would be 2 1/2 weeks to repair but are now saying another week.I only know that from calling and asking them I called and left a message to inquire about my car and got no response Its been a day and a half. I did get a response from Mark today since I called back and found out it's an extra week I told him I'd just get my car today and have the rest of the repairs done somewhere else and he refused saying it's not drivable. I've been purchasing cars from this dealership and servicing them since 1991 And I will never use this dealership again for anything although my experience with the Chevrolet and subaru service centers have been great for over 30 years it just takes one negative experience for me this is 10,000 dollars I wish I had given to Olathe Subaru More
by Cathy
Employees Worked With
Mark in collision
December 01, 2022
Blake was incredibly arrogant and rude and pushy and kept trying to force us to buy something we didn't want. My wife and I will never come back trying to force us to buy something we didn't want. My wife and I will never come back More
by fedupwithblake
Employees Worked With
Blake Wilhoit
November 11, 2022
They mislead you about products they force you to buy, like warranties and service plans, when you buy your vehicle. They tell you you have to buy a “service plan” because it’s the only way Subaru’s warra like warranties and service plans, when you buy your vehicle. They tell you you have to buy a “service plan” because it’s the only way Subaru’s warranty will cover electrical systems. If you question them about this, they become aggressive and angry. More
by Unhappy Subaru Owner
Employees Worked With
Mazin
April 27, 2022
Didn't want to have a conversation, just dictated cost. Requested Invoice: no. Higher dealer fee : didn't care. I was buying 2 cars not 1: didn't matter. Had a trade in for them to profit off of: didn't Requested Invoice: no. Higher dealer fee : didn't care. I was buying 2 cars not 1: didn't matter. Had a trade in for them to profit off of: didn't care. If they are sticking to their guns and holding them to your head, go to Olathe Subaru or McCarthy in Lawrence for lower fees. More
by matorg517
Employees Worked With
Cory Stewart
March 23, 2022
Johnny at Van Subaru was excellent. They had the car we wanted and we bought it with him. The process was easy and efficient. We were out of town when it came in and they allowed us to They had the car we wanted and we bought it with him. The process was easy and efficient. We were out of town when it came in and they allowed us to purchase it completely virtually so our son could pick it up. So convenient and simple. Johnny did not have the style of car we wanted at the dealership but he drove the same car and allowed us to sit in and look at his car so we would know. He even offered to let us test drive his car. Great service, easy process. And we LOVE the Legacy! More
by johngoza
Employees Worked With
John Wickwire
