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Van Subaru
Kansas City, MO
98 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 98 reviews
December 12, 2023
Professional, helpful staff. Make you feel like an individual, not just a customer. Great to work with. Make you feel like an individual, not just a customer. Great to work with. More
by patmokc
Employees Worked With
megan, Homer Wallace, Marcus West, Lisa VanValkenberg, Preston Copeland, Shannon Young
September 11, 2023
They spring hidden fees on you last minute during the signing process that are substantial. They refused to rectify a major mistake with the amenities on my car. They seem to care little for the custom signing process that are substantial. They refused to rectify a major mistake with the amenities on my car. They seem to care little for the customer and not at all for loyalty or if you return in the future. More
by Annah Terry
Employees Worked With
Chris Boyle, Guy Merola
August 25, 2023
Sales staff was decent. I over paid and I know it. It was the market at the time and I needed a vehicle so paying $2000 more isn’t even my complaint. The finance department I over paid and I know it. It was the market at the time and I needed a vehicle so paying $2000 more isn’t even my complaint. The finance department lied directly to my face. Hard pressure sale on protection plans and bogus extras. H specifically lied about things included in a protection plan. Shameful business practice. More
by jeff.dalrymple
Employees Worked With
Marvin Powers
August 25, 2023
My experience with the collision shop They've had my car 2 1/2 weeks without even contacting me they said it would be 2 1/2 weeks to repair but are now saying another week.I only know that from calling and 2 1/2 weeks without even contacting me they said it would be 2 1/2 weeks to repair but are now saying another week.I only know that from calling and asking them I called and left a message to inquire about my car and got no response Its been a day and a half. I did get a response from Mark today since I called back and found out it's an extra week I told him I'd just get my car today and have the rest of the repairs done somewhere else and he refused saying it's not drivable. I've been purchasing cars from this dealership and servicing them since 1991 And I will never use this dealership again for anything although my experience with the Chevrolet and subaru service centers have been great for over 30 years it just takes one negative experience for me this is 10,000 dollars I wish I had given to Olathe Subaru More
by Cathy
Employees Worked With
Mark in collision
December 01, 2022
Blake was incredibly arrogant and rude and pushy and kept trying to force us to buy something we didn't want. My wife and I will never come back trying to force us to buy something we didn't want. My wife and I will never come back More
by fedupwithblake
Employees Worked With
Blake Wilhoit
November 11, 2022
They mislead you about products they force you to buy, like warranties and service plans, when you buy your vehicle. They tell you you have to buy a “service plan” because it’s the only way Subaru’s warra like warranties and service plans, when you buy your vehicle. They tell you you have to buy a “service plan” because it’s the only way Subaru’s warranty will cover electrical systems. If you question them about this, they become aggressive and angry. More
by Unhappy Subaru Owner
Employees Worked With
Mazin
