Van Subaru

Great experience! Bought a 2015 Subaru Outback. The entire dealership exhibited professional and personal service. I highly recommend them to anyone who wants a great Bought a 2015 Subaru Outback. The entire dealership exhibited professional and personal service. I highly recommend them to anyone who wants a great car and good people to deal with. More

They do the right thing. I had a problem with the OEM tires on my 2015 Subaru Forester. In my opinion, they were exhibiting poor traction in "lightly icy" road conditions. As I had a problem with the OEM tires on my 2015 Subaru Forester. In my opinion, they were exhibiting poor traction in "lightly icy" road conditions. As a consequence, I did not feel safe driving the vehicle. Van Subaru replaced those OEM tires with a new set of highly rated All Season tires, at absolutely no cost to me. They only thing they asked me to do was to send an email to Subaru.com, informing the corporation that I had a "vehicle problem". It remains to be seen how well these new tires will grip the road, but that has no bearing on my opinion of Van Subaru. Bottom line: They are tops. More

Very Pleased I was very nervous about buying a new car for the first time by myself. I cannot say anything but good about this experience. I was especially pleas I was very nervous about buying a new car for the first time by myself. I cannot say anything but good about this experience. I was especially pleased with how the General Manager Joe Antal worked with my salesman. I genuinely felt like they were trying to do the best they could for me. I was impressed with the professionalism of the General Manager especially and could sense a atmosphere of family there. I will definitely buy from again and will be using their service department even though its quite a drive for me. More

I will only buy from this dealership What to say but only "WOW". This place is awesome. I purchased a Forester XT from John Wickwire at Van Subaru and the entire experience was amazing. T What to say but only "WOW". This place is awesome. I purchased a Forester XT from John Wickwire at Van Subaru and the entire experience was amazing. The buying experience was extremely seamless. John did a wonderful job not only showing and selling the car but he also delivered my "newer" used Subaru to my work. That was totally unexpected especially since this was a used vehicle. I highly recommend this dealership. More

Unethical practices Sales rep was professional...sales manager was professional...general manager was nasty, went back on his word as to what they would give me for my tr Sales rep was professional...sales manager was professional...general manager was nasty, went back on his word as to what they would give me for my trade-in and actually threw my car keys at me AFTER i HAD DRIVEN FORTY MILES TO THEIR DEALERSHIP. Joe Antal is the general manager...most arragant, unprofessional, rude sales person I have ever met. He actually scared my daughter whom I was buying a new car for. DO NOT PATRONIZE THIS DEALER>>>COMPLAINTS HAVE BEEN FILED WITH SUBARU OF AMERICA, BETTER BUSINESS BUREAU AND LEGAL ACTION IS BEING CONTEMPLATED...PLEASE FEEL FREE TO CONTACT ME AND I WILL PROVIDE VIVID AND SCARY DETAILS REGARDING THIS DEALERSHIP AND ESPECIALLY MR. ANTAL !!!!!!!!!!!! (HEATHERSMAN2011@HOTMAIL.COM) More

A Good Experience I was just looking at SUV's at Van Subaru - their Salesman Sam Miller was a pleasure to talk with. He answered all my questions, showed me valid compa I was just looking at SUV's at Van Subaru - their Salesman Sam Miller was a pleasure to talk with. He answered all my questions, showed me valid comparisons, and in general helped me see the quality and value of a Subaru. I purchased my Forester and am very pleased with it. I highly recommend Van Subaru and Sam Miller to anyone looking for a new or used car. More

Avoid the dealer, worst experience ever I was trying to buy a 2014 Subaru Outback that this dealership was selling on their website. I was dealing with Guy Merola. He got a purchase price fr I was trying to buy a 2014 Subaru Outback that this dealership was selling on their website. I was dealing with Guy Merola. He got a purchase price from his manager and presented it to me. I agreed on his price on the Outback. Since I was an out of state buyer, I gave the dealership a $500.00 credit card deposit. I scheduled time off work, made travel and financial arrangements and prepared to come get my car. When I called Mr Merola with my travel plans he told me his General Manager Joe Antal has voided the deal and decided he needed an extra $3000.00 for the Outback since it was a hot car. Mr Merola requested that I look at their website and confirm the $3000.00 price increase. I refused to pay their upcharge and requested our previously agreed upon price be honored. General Manager Joe Antal refused to honor it and stated he could back out since he did not sign the purchase contract. I requested my $500.00 deposit be refunded. Mr Antal refused, so I called Subaru of America and requested their assistance. Thanks to their assistance I did get my deposit back approximately one week later. I have never been treated so poorly and lied to by a dealership as this one. I have family who live nearby and I have informed them to avoid this dealership. Hopefully other prospective buyers will read my sales experience and avoid them as well. More

Each time I have been in the dealership, my experiences have been very positive. Prompt, friendly and curteous service with any problems I came in with resolved. I also like that their location has such ea have been very positive. Prompt, friendly and curteous service with any problems I came in with resolved. I also like that their location has such easy access off the highway. I have moved to another location within the metro area since leasing my Subaru Impreza - a great vehicle - but can still easily access the dealership. Preston and Marcus were great to deal with, each proving me a card with their emails and cell phone numbers. More

I was misinformed, disrespected, & lead on by people who are suppose to have integrity Service Technician-Preston General Manager- Joe Antal I took a 1999 Subaru Legacy Outback 2.5 liter into Van who are suppose to have integrity Service Technician-Preston General Manager- Joe Antal I took a 1999 Subaru Legacy Outback 2.5 liter into Van Subaru for service because it was having issues & not getting enough power. A certified technician overlooks the car & informs the service rep that My Cylinder Heads are not getting enough compression & whoever did them last put them on incorrectly. So the service rep tells me that my cylinder heads need to be machined & put back on. That it would cost me $1700 at the most, that they would have to send the cylinder heads to Subaru to be done. Come to find out later that Subaru does not machine heads they sent it to a reputable local machine shop here in kcmo. I was lied to I call a week later & they have not even started on the job. I had to call them to find out that they were running behind. Horrible Customer Service The service rep states that it will be finished within 3 days. The service rep calls me back in 2 days & states that the machine shop stated the cylinder heads were not repairable that I needed to purchase new cylinder heads & cams & that would be an additional $1900 making a total cost of $3900. I told him that is nonsense that he did not inform me before I gave him permission to take the heads off that this could be worse case scenario. So I ask to speak with his master technician & manager. "Bait & Switch" So as Im speaking with the master technician/ manager. This manager tried talking over me, provoked an argument with me, interrupted me & hung up on me. He told me to not be mad at him because I didnt buy a good car; that hes trying to help me fix the piece of junk. "rude, disrespectful, & very unprofessional. So I decide to go up there & speak with the general manager of the entire store with a service technician, & the manager service technician who disrespected me present. They only offered me a $700 off the $3800 because of there mistakes or I pay them $500 to put it back together & I take my car. I told them that is nonsense I will go downtown & file paper work for a civil case against them because of there corruption & them misleading me. They decided to put my car back together for $350. & now I am out of $350. they robbed me for $350 Bottom line: If I was informed before giving Subaru permission to remove the cylinder heads. That it would cost up to $3800. I would have not given Subaru the permission to take apart my motor. I believe the situation to be bait & switch & here is why. 1.Service Technician did not notify me of worse case scenarion, he stated that it would cost $1700. Whether his intentions were good or not; it is his job to inform me 2.I gave the service technician multiple chances to tell me what the worse case scenario situation would be by telling him what I had checked & what had been replaced. & even after a technician checked it & stated that the motor was put together improperly he still did not inform me 3.The technician manager argued with me, talked over me, interrupted me & hung up on me. He also told me that it wasnt his fault that I bought a bad car & he reffered to my car as being a piece of junk. He was very rude disrespectful & unprofessional. 4.They were not timely & promising on there words. I tried resolving the issue by attempting to get my car fixed for $2500 which was a very reasonable price. parts were $1400 & I was going to give them $1100 for labor. But the general manager would not do it. So he decided to put my car back together for $350 & rob me of my money. Bottom line is that service department is full of thieves & that dealership is garbage More

I should have known this would be an awful experience when I purchased our 2011 Outback at the old North Kansas City location and the salesperson repeatedly screwed up the invoicing over the course of a when I purchased our 2011 Outback at the old North Kansas City location and the salesperson repeatedly screwed up the invoicing over the course of a month. I nearly returned the car because the temp tags had nearly expired and I still had no title information or a proper invoice. The service experience has been absolutely wretched even in the new location. Even a simple oil change results in an attempted up-sell for this filter and that filter we never experienced at other dealers with our two previous Subarus. Scheduling is fairly convenient and you do get text message reminders, but it always takes longer than indicated. Most recently, Subaru corporate agreed to cover a part for free that was out of warrantee because it is a common problem (steering wheel radio controls fail). Three separate calls to the service department over the course of a month, and they never call back. The service reps are pleasant and "talk the talk," but dealing with this trainwreck of a dealership will waste your valuable time and you get the feeling of being blown off. I will never buy another car here and the dealer experience caused us to buy our first non-Subaru in a long time. More