Van Subaru

I was misinformed, disrespected, & lead on by people who are suppose to have integrity Service Technician-Preston General Manager- Joe Antal I took a 1999 Subaru Legacy Outback 2.5 liter into Van who are suppose to have integrity Service Technician-Preston General Manager- Joe Antal I took a 1999 Subaru Legacy Outback 2.5 liter into Van Subaru for service because it was having issues & not getting enough power. A certified technician overlooks the car & informs the service rep that My Cylinder Heads are not getting enough compression & whoever did them last put them on incorrectly. So the service rep tells me that my cylinder heads need to be machined & put back on. That it would cost me $1700 at the most, that they would have to send the cylinder heads to Subaru to be done. Come to find out later that Subaru does not machine heads they sent it to a reputable local machine shop here in kcmo. I was lied to I call a week later & they have not even started on the job. I had to call them to find out that they were running behind. Horrible Customer Service The service rep states that it will be finished within 3 days. The service rep calls me back in 2 days & states that the machine shop stated the cylinder heads were not repairable that I needed to purchase new cylinder heads & cams & that would be an additional $1900 making a total cost of $3900. I told him that is nonsense that he did not inform me before I gave him permission to take the heads off that this could be worse case scenario. So I ask to speak with his master technician & manager. "Bait & Switch" So as Im speaking with the master technician/ manager. This manager tried talking over me, provoked an argument with me, interrupted me & hung up on me. He told me to not be mad at him because I didnt buy a good car; that hes trying to help me fix the piece of junk. "rude, disrespectful, & very unprofessional. So I decide to go up there & speak with the general manager of the entire store with a service technician, & the manager service technician who disrespected me present. They only offered me a $700 off the $3800 because of there mistakes or I pay them $500 to put it back together & I take my car. I told them that is nonsense I will go downtown & file paper work for a civil case against them because of there corruption & them misleading me. They decided to put my car back together for $350. & now I am out of $350. they robbed me for $350 Bottom line: If I was informed before giving Subaru permission to remove the cylinder heads. That it would cost up to $3800. I would have not given Subaru the permission to take apart my motor. I believe the situation to be bait & switch & here is why. 1.Service Technician did not notify me of worse case scenarion, he stated that it would cost $1700. Whether his intentions were good or not; it is his job to inform me 2.I gave the service technician multiple chances to tell me what the worse case scenario situation would be by telling him what I had checked & what had been replaced. & even after a technician checked it & stated that the motor was put together improperly he still did not inform me 3.The technician manager argued with me, talked over me, interrupted me & hung up on me. He also told me that it wasnt his fault that I bought a bad car & he reffered to my car as being a piece of junk. He was very rude disrespectful & unprofessional. 4.They were not timely & promising on there words. I tried resolving the issue by attempting to get my car fixed for $2500 which was a very reasonable price. parts were $1400 & I was going to give them $1100 for labor. But the general manager would not do it. So he decided to put my car back together for $350 & rob me of my money. Bottom line is that service department is full of thieves & that dealership is garbage More

I should have known this would be an awful experience when I purchased our 2011 Outback at the old North Kansas City location and the salesperson repeatedly screwed up the invoicing over the course of a when I purchased our 2011 Outback at the old North Kansas City location and the salesperson repeatedly screwed up the invoicing over the course of a month. I nearly returned the car because the temp tags had nearly expired and I still had no title information or a proper invoice. The service experience has been absolutely wretched even in the new location. Even a simple oil change results in an attempted up-sell for this filter and that filter we never experienced at other dealers with our two previous Subarus. Scheduling is fairly convenient and you do get text message reminders, but it always takes longer than indicated. Most recently, Subaru corporate agreed to cover a part for free that was out of warrantee because it is a common problem (steering wheel radio controls fail). Three separate calls to the service department over the course of a month, and they never call back. The service reps are pleasant and "talk the talk," but dealing with this trainwreck of a dealership will waste your valuable time and you get the feeling of being blown off. I will never buy another car here and the dealer experience caused us to buy our first non-Subaru in a long time. More

We have purchased many new cars this was the easiest purchase we have ever made Marvin Powers was very knowledgeable about the vehicle.We went out for a road test his road's were highway driving rough r purchase we have ever made Marvin Powers was very knowledgeable about the vehicle.We went out for a road test his road's were highway driving rough road's and curve's and a surprise to show you how the car ride's.We had two car's to trade in I had checked Kelly Blue, Book Edmunds,cars.com and other's.The difference the wanted was just about what I thought it would be,I made a offer they came back with their offer and we split the difference feel like they treated us right.We are very happy with our new Outback!!!!! More

I purchased my 2010 Subaru Outback from Van Subaru in March 2010 and this was my first new car purchase ever. I had driven my previous car for 12 years and when it broke down for the last time I decided March 2010 and this was my first new car purchase ever. I had driven my previous car for 12 years and when it broke down for the last time I decided that I deserved a new car. Based on everything I had heard about Subarus I started shopping for a used Outback. I quickly found that they hold their resale value quite well and that it made more sense to buy a new one. I went to Van Subaru and received no sales pressure whatsoever. The sales staff allowed me to test drive a Forester and an Outback to see which one I liked best, allowed me to take both vehicles out for a long drive by myself and stayed late into the night while I slowly made my decision. At no point in the dealings did I ever feel pressured to buy nor did I feel that I was being lied to regarding the vehicle, pricing or the warranty. My wife and I shared stories with our sales agent, Marcus, and our financing agent, Mongo. I left feeling like we had made new friends. Now every time I go in, they know me by name. I continue to take my Outback there for all oil changes and periodic servicing because I genuinely enjoy hanging out with the staff there and I have no qualms about buying another new vehicle from them. More

My 2000 Subaru Forester with 85,000-plus miles needed head gasket repairs. The service manager went to bat for me because I had had all my maintenance done through this Jack Miller dealership, and Subaru head gasket repairs. The service manager went to bat for me because I had had all my maintenance done through this Jack Miller dealership, and Subaru honored an "extended warranty." My repair costs were about half what they would normally have been. I have been to this dealer since 1999 and recommend them highly. More