Van Subaru

I had a 2016 Subaru Forester XT Touring. It was totaled, head on wreck at 55mph. I'm still alive, we HAD to buy another Subaru Forester. My previous car was maintained by Van Subaru and beca It was totaled, head on wreck at 55mph. I'm still alive, we HAD to buy another Subaru Forester. My previous car was maintained by Van Subaru and because of their customer service is why we went there to buy a new Subaru which is wher it will be serviced. More

Can’t imagine any Service department in the automobile industry to be Any More helpful, responsive & cordial. I’ve never experienced this in more than 50 years of driving an automobile! Kudos to Corey-sal industry to be Any More helpful, responsive & cordial. I’ve never experienced this in more than 50 years of driving an automobile! Kudos to Corey-sales associate & Carla- MySubaru Service coordinator! More

Van Subaru has great service people! They are very knowledgeable, friendly, and welcoming! All of them helped me to feel comfortable and confident with my new purchase. They were never p They are very knowledgeable, friendly, and welcoming! All of them helped me to feel comfortable and confident with my new purchase. They were never pushy and I never felt uncomfortable or pressured. Thank you Van Subaru. More

Best car buying experience ever! ! They have the friendliest staff I have ever had. I'm so happy I chose them to buy my new vehicle!! ! They have the friendliest staff I have ever had. I'm so happy I chose them to buy my new vehicle!! More

The gentleman who I worked with upon arrival was extremely professional and considerate. The service was completed quickly into my satisfaction. extremely professional and considerate. The service was completed quickly into my satisfaction. More

Scheduling was quick and easy. Service was completed on time. This is my second Subaru. The only place for service Service was completed on time. This is my second Subaru. The only place for service More

Service was prompt, courteous and provided with smiles. Every part of the process was explained. They take great efforts to make customer service important. Every part of the process was explained. They take great efforts to make customer service important. More

Rick and his crew always do a great job and alert me to any future trouble. so no big issues. any future trouble. so no big issues. More

I an very satisfied with purchasing my Forester from Vans and having it serviced there. and having it serviced there. More

I bought a 2021 Subaru Forester from Van Subaru in June 2021. The buying experience was okay, but nothing special. I have since had my Forester serviced at this dealer -- until now. I made an online appoin 2021. The buying experience was okay, but nothing special. I have since had my Forester serviced at this dealer -- until now. I made an online appointment recently for an oil change and tire rotation. The day before the appointment, I got a call from Van saying that my appointment was being cancelled. I asked why and learned that it was because I had the temerity to give them a bad review after my previous service! It is true that I received a request from Subaru to review the service I received from Van after my previous visit. Although I do not normally respond to survey requests, I decided to give a review in this instance because the service was bad and, therefore, my review was bad. In the previous visit, I was charged for 6 quarts of oil (which had also happened in an earlier visit, but I did not notice at the time). I pointed out that the manual lists the oil capacity as 4.4 US quarts. The service manager said he didn't think that was right, so I offered to retrieve the manual and show him. He said he would just check with the mechanic. He called back to the service bay and looked rather sheepish when told they had, in fact, put in 4.4 quarts. The service manager then refunded the cost of one quart of oil -- although that still left a charge for 5 quarts which was more than I received. In my review to Subaru, I explained about the overcharge for oil and complained that I also had to pay a "shop charge" was $20 which more than offset the $15 coupon I had received in the mail from Subaru and used. When Van called to cancel my most recent appointment, I was told I would have to find someone else to service my Forester. I replied that I would do so and never buy or service a car with them again. I went to a local mechanic who did a fine job and didn't add a shop charge. More