Van Nuys Kia

Service Department Ripoff I was told I needed new tires and I needed them STAT because they were bald. I did not see that they were bald but I gave them the benefit of the doub I was told I needed new tires and I needed them STAT because they were bald. I did not see that they were bald but I gave them the benefit of the doubt and drove carefully and slowly for a month until I saved up money to buy tires. I took my car to two different tire shops and they said nonsense! I didn't need new tires! Both places agreed I had at least 20,000 more miles before I had to even think about tires. VW service rips off people like me who may not know about cars and repairs. Shame on them. More

Quick, easy and transparent This is the second VW I leased from VW of Van Nuys. The process was quick and easy and I was off in my new car! No hassle, no shady business! This is the second VW I leased from VW of Van Nuys. The process was quick and easy and I was off in my new car! No hassle, no shady business! More

nice experience I was a walk-in, looking for a particular Mazda. Kola helped me. No pressure, just a nice attitude. I ended up getting the car. Unfortunately, someone I was a walk-in, looking for a particular Mazda. Kola helped me. No pressure, just a nice attitude. I ended up getting the car. Unfortunately, someone had removed the SD card for the navigation which I didn't discover until I got home. I had to buy another from Mazda for $495. Other than that, I am very happy with the car. All in all, I would go back to Volkswagen of Van Nuys. More

Repair/Service Team are Great! Took my car for a recal and must say... the VN VW Repair/Service Team are Great! They truly treated me with care and respect. They provided me easy pa Took my car for a recal and must say... the VN VW Repair/Service Team are Great! They truly treated me with care and respect. They provided me easy paper work and service. The repair/service team are very well manner and professional. They provided me with a uber driver so that i can leave my car there and go off and return when my car was done. The workers are on point and top notch for they gave up to the minute status on my car. Felt very pleased and well respected there. Highly Recommend to anyone! More

Good service! Best and fast service provided!! While car wad in service, Christi provided me with a loaner car for my convenience. She called everyday and provided Best and fast service provided!! While car wad in service, Christi provided me with a loaner car for my convenience. She called everyday and provided me new updates. More

Excellent, Knowledgeable Staff Each person in the dealership we met was friendly and efficient. Our salesman, Artem, was knowledgable, patient and had integrity. This was the best Each person in the dealership we met was friendly and efficient. Our salesman, Artem, was knowledgable, patient and had integrity. This was the best car leasing/buying experience to date. More

Great first experience on this service center Fast & great service for my first time visiting this service center. I will recommend you to my friends. Staff was very helpful and friendly to us. Fast & great service for my first time visiting this service center. I will recommend you to my friends. Staff was very helpful and friendly to us. More

thank you! very helpful and friendly staff, i went in to lease a new car and was very satisfied with my experience. I am very happy with my car, thank you! very helpful and friendly staff, i went in to lease a new car and was very satisfied with my experience. I am very happy with my car, thank you! More

Helpful and professional ! Ash (the manager) and Nicole Cooper were so helpful and professional. They took their time and gave me the best support for leasing my new Jetta 2019 Ash (the manager) and Nicole Cooper were so helpful and professional. They took their time and gave me the best support for leasing my new Jetta 2019. Thanks to them. It’s already my second car from this dealership and really nothing to say, except that they are providing a very good service and they care about non US citizens which is my case! More

Very thorough, no waiting, pleasant kind so easy in and out Shirra and staff blew my mom and I away just how punctual painless smooth the service was. I would rate our overall experience fantastic five stars. Shirra and staff blew my mom and I away just how punctual painless smooth the service was. I would rate our overall experience fantastic five stars. Shirra answered all questions up beat happy to be working attitude leadership and the staff as well everyone upbeat happy eager to help. When the car was fixed they not only called emailed but Shirra sent a text as well sooner than expected my mom and I were stunned on the commitment and individual care. The little things like remembering our names my pets name such amazing service staff courteous. We thought it would be a waiting headache nightmare NOT AT ALL honestly Shirra goes out of the way she’s a team leader she drives the car out of the parking when we went to pick up does the paperwork knows the answers to all our questions . I just want to say this vw service is how every other car company should mimic and learn how it’s done! I used to have a Mercedes and the individual person assigned on my car and their whole service is 0000000 next to how vw does it. Thank you sooo much To the manager staff the team they really have their stuff together. Bravo More