Van Nuys Kia

Helpful polite knowledgeable Had to have brakes checked, oil change and tires rotated..fast courteous and professional place to go.a pleasure. Not like going to the dentist!!! Had to have brakes checked, oil change and tires rotated..fast courteous and professional place to go.a pleasure. Not like going to the dentist!!! More

Great Car, Bad Dealership DO NOT buy or lease a car at VW Van Nuys! My car is great and VW Corporate was patient but could do little since the lease was signed (but my issues w DO NOT buy or lease a car at VW Van Nuys! My car is great and VW Corporate was patient but could do little since the lease was signed (but my issues were so extensive VW corporate sent me a gift card). I've leased 6 cars since 1994. I do my homework. I checked pricing with TrueCar, calculated the residual value and money factor. I talked everything over with Edmunds before finally leasing (Edmunds has an excellent service to assist car buyers.) My last lease with Subaru Van Nuys was extremely fair. But the number of ways this VW dealership team manipulated me and outright lied to me is too long to list here. I even have multiple texts with the salesperson with one offer that was later rescinded in a later text. Yes, I signed the lease, and I am ultimately responsible, but I was so misled and steamrolled, all my knowledge and research went out the window. They switched between pricing, lease payments and add-ons to confound me. Six people descended upon me at any given time and completely overwhelmed me. This could have been an episode of "Criminal Minds." Here are only a few of the tricks they pulled. Bait and Switch: Said they had the car I wanted in stock. Arrived at dealership one hour later to be told they only had it with NAV (extra $1000). Salesman insisted I come in at noon as he had 4 other appointments that day (no one else came into dealership in the 4 hours they barraged me). And yes, they cornered me in Finance for 4 hours. While in Finance, the subterfuge got worse. More people stealing my attention with more papers. WHILE in finance, they added door trim and handed me a Due Bill for $499. They insisted it was already on the car but it was not on the attached dealer sticker where the other dealer add-ons WERE listed (by law it has to be). They did not disclose a $1000 rebate and worked in more extras so I did not get it. They literally would not let me leave until I agreed to buy a service plan. They gave me a "discount and lowest price" on "VW Care Plus" of $699. Note: the most expensive "VW Care Plus" plan is $509, and it's for 5 years, and only for the eGolf. (I leased a Jetta for 3 years!) You can find this pricing on line. Luckily I had 30 days to cancel the service plan. I went back to the dealership and canceled it, but the manager would not take if off until the end of the 3 year lease). I addressed the $499 door trim. No way was he budging. Once again, I have to take responsibility for -- first -- not trusting my instincts while working with the dealership before I came in to finally lease the car. And in hindsight, it would have been wise to take a friend who was not emotionally invested. And I certainly wish now I had chosen another dealership where this exact car was advertised for $159/month lease, half of what my payments are. Finally, I asked multiple times about Gap Insurance. I was told that not only DO I have gap insurance, but that they would pay my $1000 deductible. I had the car 6 weeks and a tree branch landed on my car. I'll leave it up to you to decide if they were true to their word. More

Hamid! The staff here was great. My salesperson was Hamid whom went above and beyond in providing me exceptional service! Kept me informed throughout the ent The staff here was great. My salesperson was Hamid whom went above and beyond in providing me exceptional service! Kept me informed throughout the entire process and followed up with me to ensure everything was going well with my Jetta! This guy is a good soul! More

Great experience all-around Car buying can be stressful but Sherre took me be the hand and made it as uncomplicated as possible. Finance and service are top-notch. Car buying can be stressful but Sherre took me be the hand and made it as uncomplicated as possible. Finance and service are top-notch. More

I recently had my car serviced at this dealership. It was a 10,000 mile service and they rotated my tires. I just recently discovered a huge scratch on my hubcap in an area that touches the tire. Basically i a 10,000 mile service and they rotated my tires. I just recently discovered a huge scratch on my hubcap in an area that touches the tire. Basically it's an edge or area of the hubcap that is on the inside near the tire, so logically the only way to scratch it is if the hubcap was removed. I went to the dealership to discuss it and the service rep tried to tell me it was done by a curb and he basically ARGUED this point. Never once assuming that maybe it did happen when they removed my caps. Then the service manager Tom, came out and tried to convince me that it happened when I hit a pot hole...he agreed it couldn't happen via curb, but insisted it happened hitting a pot hole. According to this theory, my tire would've gone completely flat, in turn scratching the edge of the hubcap!! Doesn't seem to make any sense at all...especially since my tire is completely fine and in fact pretty new looking. Convenient for them that they try any possible way to make it seem like they didn't do it. They said there was absolutely no way they could've done it. REALLY!! They can be 100% certain I did it, without any proof or logic, but there's NO WAY that they did it. Worst service department I have ever encountered!! And if you have your car serviced here, I would definitely make sure you inspect it when you get it back. More

Even though purchasing a car is one of my least favorite endeavors, Van Nuys Volkswagon made it a pleasurable, seamless process. I had forgotten to bring in the pink slip for my trade in, and they still pro endeavors, Van Nuys Volkswagon made it a pleasurable, seamless process. I had forgotten to bring in the pink slip for my trade in, and they still processed my paperwork and let me bring it in after the paperwork was done. A big "thank you" to the entire staff, especially Brandon. More

I had the worst experience ever with this dealership. The salesman and finance manager have a major miscommunication. I planned on leasing a new car and the salesman gave me the bottom line number after we a salesman and finance manager have a major miscommunication. I planned on leasing a new car and the salesman gave me the bottom line number after we agreed on the number we started the paperwork process. when we moved to the finance department, the guy completely changed all the numbers and had miscommunication with the salesman. they kept me there for almost 4 and a half hours and for nothing. The guy ran my credit and approved the deal to later inform me of a completely different deal that was NOT agreed upon. The numbers didn't change due to my credit. that was not the issue...I felt like the guy tried to scam me from the beginning just to get a deal. I DO NOT RECOMMEND THIS DEALER TO ANYONE AND IF YOU DECIDE, CHECK THE NUMBER 100 TIMES BEFORE SIGNING ANY PAPERWORK. More

So they want $120 bucks to just look at my car to tell me whats wrong with it, no other VW store ive been to around the country does that. MPI are alwasy free, thats the whole idea, to get me to spend money. whats wrong with it, no other VW store ive been to around the country does that. MPI are alwasy free, thats the whole idea, to get me to spend money. I still am under warranty for a month so i wanna get the problem fixed before it ends. my car is burning a quart of oil every 1000 miles which is ridiculous. they "fix" the problem. month later car is still burning oil, so i take it back. oh sorry sir, ur warrantys up so u have to pay another 120 to look at it and out of pocket. maybe if they had fixed the problem the first time we wouldnt have this problem. what a scam, any place that charges u 120 dollars to look at ur car, drive away fast. NEVER DEAL WITH THESE PEOPLE! More

DISHONEST xxxx-Bought a certified pre owned car here and found out afterwards the car had been in an accident. They had assured me that the car was totally clean...no accidents whatsoever etc. NEVER EVER bu found out afterwards the car had been in an accident. They had assured me that the car was totally clean...no accidents whatsoever etc. NEVER EVER buy a car here. They are dishonest deceiving xxxx. Had to sue them and they still refuse to acknowledge it. DO YOURSELF A FAVOR. SHOP SOMEWHERE ELSE> More

What an awesome experience it was working with the sales team and Mark White. I always had a bad feeling about car salesmen, however, VW of Van Nuys shed a new light on car sales. They were not pushy, did team and Mark White. I always had a bad feeling about car salesmen, however, VW of Van Nuys shed a new light on car sales. They were not pushy, did not make me feel stupid, worked with my price, and didn't make me regret my decision. So glad that I ended up there!! Thank you guys! More