Van Nuys Kia

Liars and HOAX The sales man over the phone gave us deal of the life time and made us drive from Riverside to Van Nuys (85 miles one way) and ask us To fill applicat The sales man over the phone gave us deal of the life time and made us drive from Riverside to Van Nuys (85 miles one way) and ask us To fill application etc. when I ask him to write the contract the guy totally changed the deal and ask us to pay $1000 down although offer he gave us was $0 down because he and his freaking and stupid manager assumed that we have already VW in our possession though we never claimed. They wasted our 5 hours and made us drive for miles and at the end we got nothing. I warn everyone to be careful with this HOAX dealership and don't trust them unless you see the real contract. The sales man and his manager owe us an apology and should resign from their position. Completely STUPID and CON people I will never forgive them for what they did to me.it happened 12/14/16. I am going to write my complaint to VW president very soon though I have zero More

helpfull friendly staff helpfull, friendly staff. we took a 3.5 hour drive to this dealership because they had a great price on a very nice well equiped 2015 Sonota. I was helpfull, friendly staff. we took a 3.5 hour drive to this dealership because they had a great price on a very nice well equiped 2015 Sonota. I was a little dissapointed in that we only recieved one key. More

Excellent customer service Good customer service and people are nice.. I'll definitely be back to this dealership for my future service for my car.. thanks for tom andrews for h Good customer service and people are nice.. I'll definitely be back to this dealership for my future service for my car.. thanks for tom andrews for helping me to my car More

Efficient Service Tom Andrews in the service department provided high quality customer service. He was friendly and professional and was responsive to my questions and Tom Andrews in the service department provided high quality customer service. He was friendly and professional and was responsive to my questions and requests. It makes a huge difference in your day when you are greeted as a customer with a smile and enthusiastic attitude! More

Got what I wanted I am a loyal VW owner. I have had 2 Beetles, a Jetta and a Golf. I was looking for something different and I wanted to drive out of the dealership hav I am a loyal VW owner. I have had 2 Beetles, a Jetta and a Golf. I was looking for something different and I wanted to drive out of the dealership having put no money down! I got my wish and drove away in a new 2017 Tiguan. More

Amazing service Tom in the service department is incredibly knowledgable and a fantastic service advisor. He was beyond courteous and accommodating while I was in the Tom in the service department is incredibly knowledgable and a fantastic service advisor. He was beyond courteous and accommodating while I was in the dealership and let me pick his brain about VW cars for as long as I could before I had to go to work. Truly phenomenal all around A+++ thanks!! More

Always professional and efficient I regularly go to this dealership to get my car serviced. I had a "check engine" light come on and the service department tended to it quickly and ga I regularly go to this dealership to get my car serviced. I had a "check engine" light come on and the service department tended to it quickly and gave me my options. They were able to determine the cause and let me know that I could continue to drive with the condition for several more weeks until I get the recall work on it done. More

Awesome Experience Simple and quick. Light bulb change. The best part of this service was Tom Andrews. He took care of the whole experience and made sure I left with a s Simple and quick. Light bulb change. The best part of this service was Tom Andrews. He took care of the whole experience and made sure I left with a smile on my face. More

Lighthearted and professional The staff were very kind and accommodating to get me into a car I love. They were professional yet made it a fun experience. The only area of improvem The staff were very kind and accommodating to get me into a car I love. They were professional yet made it a fun experience. The only area of improvement would be the waiting area/chairs...it's not very comfortable when waiting for such a long time. More

Very helpful and successful. Everything was worked out in a timely manner and there was great communication from Tom Andrews who helped me fix the problem on my VW Golf and helped Everything was worked out in a timely manner and there was great communication from Tom Andrews who helped me fix the problem on my VW Golf and helped me find out if my throttle body was under warranty. More