Van Nuys Kia

Excellent work! Excellent work by Tom on my 2016 VW eGolf. Everything was done faster than I expected. Also, very knowledgeable and friendly. Highly recommend to ever Excellent work by Tom on my 2016 VW eGolf. Everything was done faster than I expected. Also, very knowledgeable and friendly. Highly recommend to everyone! More

Good job I like this place because this close to my house and the people are very kind and fast Service also I like it because it's a small place not too b I like this place because this close to my house and the people are very kind and fast Service also I like it because it's a small place not too big not too cloudy More

It was fast, easy and friendly It was the best experience, in the car purchase, that I had in life time. Artem Dasov was very professional, and friendly. I'm looking forward for n It was the best experience, in the car purchase, that I had in life time. Artem Dasov was very professional, and friendly. I'm looking forward for next purchase in the future More

Easy service, done in only a couple hours They were helpful in offering and bringing to attention the things I needed. I knew exactly was I was getting and knew they weren't going to recommend They were helpful in offering and bringing to attention the things I needed. I knew exactly was I was getting and knew they weren't going to recommend services I would not need. More

Great service eperience My vehicle was serviced properly and that service was explained to my satisfaction. They kept informed along the way and I got the car when promised. My vehicle was serviced properly and that service was explained to my satisfaction. They kept informed along the way and I got the car when promised. More

The worst dealership ever!!! I bought a used VW Tiguan from this dealer in October 2016. They held the license plate and didn't give them to me. I was told that DMV will mail me a I bought a used VW Tiguan from this dealer in October 2016. They held the license plate and didn't give them to me. I was told that DMV will mail me a new one. I have been waiting for over two months, nothing from DMV at all. I went to DMV today and found out that they shouldn't keep the original plate. I contacted with them through emails before I went to van nuys, they answered all my requests as YES. when I was there, everything changed to NO. That European sales girl has NONE knowledge about everything. I was waiting for the finance person more than one hour to get that paperworks done. Overall, It's the worst worst viehcle purchase experience ever ever!!! More

Friendly sales staff The sales staff was very helpful. Our consultant Wael Azzam was knowledgeable and friendly. He was very honest with us throughout the process. This wa The sales staff was very helpful. Our consultant Wael Azzam was knowledgeable and friendly. He was very honest with us throughout the process. This was my first time leasing a car, so he made it a lot easier for us. I would highly recommend him! More

Friendly and inviting sales staff The sales staff was vey knowledgeable and provided us with excellent customer service. Kevin Ramirez was very personable. He made us feel comfortable The sales staff was vey knowledgeable and provided us with excellent customer service. Kevin Ramirez was very personable. He made us feel comfortable and at ease and helped us decide which option was best for us. More

Excellent service! I had two repair issues and Marcia took care of everything perfectly. Everything I requested was done and both Marcia and Tom were extremely helpful I had two repair issues and Marcia took care of everything perfectly. Everything I requested was done and both Marcia and Tom were extremely helpful and friendly. Thank you VN VW! More

Horrible customer service! I have been a loyal VW customer. I am currently driving my 6th VW. It is a 2016 golf sportwagen with less then 18k miles. I was on vacation and drivin I have been a loyal VW customer. I am currently driving my 6th VW. It is a 2016 golf sportwagen with less then 18k miles. I was on vacation and driving home when my golf started to lurch and make noise. The car stalled out on the freeway and the check engine light with a check transmission message came on. I am almost 300 miles from home so I searched for the closest vw dealership. VW of Van Nuys came up. I also called VW of America to verify that they had a car loaner program if the service took over 24 hours. When the Van Nuys service department opened I asked to verify if they had car loaner program. I was first told that they do not have loaner cars and we don't do that. I then told her I already called VW credit and they verified that this dealership did have a loaner program. She then said that we only have two loaners and they are always loaned out and I would not be able to get one. I then asked if there was another dealership that did have and she told me Galpin. I then called Galpin and they said they would take me in right away. I guess Van Nuys does not need the business despite all the pr issues VW has been having in recent time. If they have that bad of service in the service department I doubt their sales department is any better. Stay far away from the VW location. I think her name is Marsha! More