Van Nuys Kia

Exceptional Service! My wife and I shopped around for a new car for several weeks. Finally decided to purchase a VW Passat. Van Nuys VW experience was superb, our sales re My wife and I shopped around for a new car for several weeks. Finally decided to purchase a VW Passat. Van Nuys VW experience was superb, our sales rep Nvona was amazing and it seemed like we were in and out. Overall experience was PHENOMENAL!! More

Not All Dealer Service Stations Are cold and Callous Total experience was fantastic. Pleasant greeting with smiles. Taylored care for suited for my needs. Beat the time they gave me. Smiles when I left. Total experience was fantastic. Pleasant greeting with smiles. Taylored care for suited for my needs. Beat the time they gave me. Smiles when I left. Detailed breakdown of work accomplished. No headache upon departure. More

Great Tom was very helpful and knowledgeable. Would gladly deal with him again. I'm very happy with the service I received thank you so much Tom was very helpful and knowledgeable. Would gladly deal with him again. I'm very happy with the service I received thank you so much More

Super friendly in the service department Tom, in the service department, was very friendly and helpful. My car was completed on time with no issues. The only complaint I have is the price fo Tom, in the service department, was very friendly and helpful. My car was completed on time with no issues. The only complaint I have is the price for service; almost a car payment! More

Lied about airbag recall 3/5/17- BEWARE of VW!!! 3/5/17- BEWARE of VW!!! We bought a VW CC in FL, it was in FL since delivery new in 2011. When we bought the extended warranty for $3k the local deal 3/5/17- BEWARE of VW!!! We bought a VW CC in FL, it was in FL since delivery new in 2011. When we bought the extended warranty for $3k the local dealer said nothing about the airbag recall; and, we did not think we were affected since the car was made in Germany. The car was brought to CA where it was serviced approx 2/15/17-- again, the VW Van Nuys did not say anything about the airbags. We only found out from a Volvo dealer on 3/5/17 that our car was no longer worth what we should have gotten because the airbags were not fixed. I called VW Van Nuys spoke to Sven, Sales Mgr, he stated "the Federal government hasn't released the parts to Volkswagen." Sven also said he could take our car on trade because even though he couldn't sell it on his lot, he would sell it at auction or a smaller used car dealer -- so you're not fixing it just making this someone else's problem? THIS CAR SPENT THE 1st 6YEARS near the ocean in Florida. I called NHTSA, they stated they do NOT control the parts. When speaking to VW Van Nuys GM, Billy, he said he spoke with his area(?)rep who says it's NHTSA holding up the parts. We conferenced NHTSA AGAIN NHTSA SAID THEY DO NOT CONTROL THE REPLACEMENT PARTS. We asked VW North America to reimburse us 1/2 of the extended warranty as we are getting rid of the car at a huge loss and their dealers were not being honest. Shayna at corporate VW said 'in the future there may be a program'-- so here in the present, I feel people should know what to expect if they buy a new or used VW. UPDATE: GM Billy from VW Van Nuys called me back; he didn't want to take responsibility for telling me that NHTSA didn't give VW the parts;he asked What did VW Van Nuys do wrong? I said, "YOU (AND SVEN)LIED TO ME!" His response was,"(inaudible) YOU NEED HELP!" Is that really the car company you want to give thousands of dollars to? Not me-- never again. IF YOU ARE THING ABOUT BUY VW, REQUIRE PROOF THAT THE RECALL IS FIXED OR YOU TOO COULD BE STUCK WITH A CAR THAT IS DEVALUED!! Good Luck to current owners. More

Tom is the best! I knew Tom from Pasadena VW and, since it was my first time at the VN VW dealership, I was quite reassured to see him there. As expected, his service I knew Tom from Pasadena VW and, since it was my first time at the VN VW dealership, I was quite reassured to see him there. As expected, his service of my car continued to be first-rate. More

Friendly and Professional Clads was very friendly and knowledgeable! I traded in my VW for a new one and was very satisfied with my experience! They made everything easy and co Clads was very friendly and knowledgeable! I traded in my VW for a new one and was very satisfied with my experience! They made everything easy and convenient! More

Exceptional service! When I arrived for my 10k maintenance, the service manager was helping a very difficult customer. I was impressed with how patient and calm they were When I arrived for my 10k maintenance, the service manager was helping a very difficult customer. I was impressed with how patient and calm they were with a very rude, upset customer. I was helped quickly, and enjoyed waiting in the clear, comfortable lounge. I would wholeheartedly recommend this dealership and service department to others. More

Both Hamid and Truman went above and beyond to give me exce From the moment I came in, I was assured I would drive my new VW with the best deal , the best service. And I did From the moment I came in, I was assured I would drive my new VW with the best deal , the best service. And I did More

excellent service! Truman was a "10". He was knowledgeable about the car , new the difference between models.. had the exact car I wanted. was Friendly and courteous. Truman was a "10". He was knowledgeable about the car , new the difference between models.. had the exact car I wanted. was Friendly and courteous. I walked away with the car I wanted at the car I expected. More