Van Nuys Kia

Dishonest dealership Wife and I leased our second Jetta from this location unfortunately. The first time we didn't get a good deal but we are the kind that always give Wife and I leased our second Jetta from this location unfortunately. The first time we didn't get a good deal but we are the kind that always give people a second chance. So on our second time we saw a great deal online $500 off of any new car also $500 if the leasing process takes more than 30 minutes. Ours took over 3 hours and we still didn't get the $500 or the $500 off deal. Called their GM he said that he was gonna get back to me but he never did. Planning to take a legal action against them. More

Very satisfied The service department gave me the cost in advance for the work, and it was accurate. They got Lyft for me to take me 11 miles to work. Everything w The service department gave me the cost in advance for the work, and it was accurate. They got Lyft for me to take me 11 miles to work. Everything was done professionally and it was a smooth experience. Thank you. More

Not just perfect, exceptional experience I called to Volkswagen of Van Nuys to schedule appointment for 10000 Factory Required maintenance service for my Tiguan. Get appointment in just 2 hou I called to Volkswagen of Van Nuys to schedule appointment for 10000 Factory Required maintenance service for my Tiguan. Get appointment in just 2 hours short notice. Service Advisor Shira Marroqin spend time with me advising on measures to prevent bad smell from AC. In no time she prepared all paperwork and took car to service. Then she organized for me raid back to home. In few hours I received call from Shira, informing that car is ready for pick-up. What a wonderful experience!! More

Excelent service Best VW service in San Fernando Valley, even cheaper than some mechanics. I drove all the way from Ventura county because they are the best. Best VW service in San Fernando Valley, even cheaper than some mechanics. I drove all the way from Ventura county because they are the best. More

Tom Andrews Tom took the time to explain what had to be repaired. Very friendly. I complain about the price but it's not in his hands to fix that. But he did the Tom took the time to explain what had to be repaired. Very friendly. I complain about the price but it's not in his hands to fix that. But he did the best he cut to make the best of the visit More

Nice and helpful staff Kind and courteous. Juan answered all my questions and did a great job with the service of my vehicle! i would recommend to others for sure. Kind and courteous. Juan answered all my questions and did a great job with the service of my vehicle! i would recommend to others for sure. More

Excellent Service! I leased my VW here first time. After 1 year, i revisited here for maintenance service. They provided me good advice and people working here are very I leased my VW here first time. After 1 year, i revisited here for maintenance service. They provided me good advice and people working here are very nice. I like this dealer and will lease VW here again. More

Oil change and window It was very easy to get in and out with no hassle. They have a shuttle service as well. I highly recommend this dealerships service center. It was very easy to get in and out with no hassle. They have a shuttle service as well. I highly recommend this dealerships service center. More

Exceptional Service! My wife and I shopped around for a new car for several weeks. Finally decided to purchase a VW Passat. Van Nuys VW experience was superb, our sales re My wife and I shopped around for a new car for several weeks. Finally decided to purchase a VW Passat. Van Nuys VW experience was superb, our sales rep Nvona was amazing and it seemed like we were in and out. Overall experience was PHENOMENAL!! More

Not All Dealer Service Stations Are cold and Callous Total experience was fantastic. Pleasant greeting with smiles. Taylored care for suited for my needs. Beat the time they gave me. Smiles when I left. Total experience was fantastic. Pleasant greeting with smiles. Taylored care for suited for my needs. Beat the time they gave me. Smiles when I left. Detailed breakdown of work accomplished. No headache upon departure. More