Van Nuys Kia

My car seems worse since bringing it in. They also said they'd give a complimentary car wash, and they didn't. And since I live close they offer a free Lyft ride to and back from the dealers They also said they'd give a complimentary car wash, and they didn't. And since I live close they offer a free Lyft ride to and back from the dealership. When it was time for me to return they said the prices surged and they weren't able to get be a Lyft back. I won't be bringing my car back here. More

This dealer's service department is unethical. I brought my car in for a front light that was out, After waiting two hours for them to tell me what the problem was. Finally I was told that I need I brought my car in for a front light that was out, After waiting two hours for them to tell me what the problem was. Finally I was told that I needed two lamp assembly heads at a cost of $3501.00 and labor was not included.. I left the dealership and later took my car to a friend's repair shop where they checked and found that I needed one light assembly at a cost of $150.00, The light was installed and my lights are working fine. This dealership is not only unethical but a rip-off. I would advise all owners of Kia's not to bring their cars here for repair. More

$2,480 in add-ons. The CARS Rule makes it illegal for dealers to charge consumers for add-ons that don't provide a benefit. Nitrogen tire fill $299, ELOS GPS 1yr protec The CARS Rule makes it illegal for dealers to charge consumers for add-ons that don't provide a benefit. Nitrogen tire fill $299, ELOS GPS 1yr protection $495, Finishing touch 3yr $1295 and Pro Door protection $395. It is 2024 and dealers still rip you off with add-ons that do not benefit. All of these can be done for less than $100. I am surprised they did not add vin etching to vehicle and catalytic converter for $499. Finishing touch? Is that the Coup de Grace? More

I took my car in for a parking brake light that would come on and render other features (such as cruise control) unusable. When I dropped off my car I was not informed it would have to be there for days come on and render other features (such as cruise control) unusable. When I dropped off my car I was not informed it would have to be there for days. Prior experiences of service on cars has been 1 day. When I was upset I was not informed, I was directed to the fine print on the service order that mentioned it. Nobody reviews that and good customer service would be to set realistic expectations verbaly at the start. I never got a call with an update and had to continually call them. When I was told they had ordered a part and could not tell me how long it would be I asked to pick up my car and bring it in once they had the part. I was told I could not do that in any way. Frustrated I waited a few more days, I was at day 5, and called for an update. The person I spoke with asked if I had my car. I informed him they have had my car for 5 days. He said the mechanic thought I had my car while they waited on the part. Upon asking for a timeline to receive the part they couldn't tell me if it would be 1 day or 3 weeks. I went and picked up my car. I didn't receive any call from them and called again after 3 days and was told they have the part. I took it back in and it was repaired that day. I thought at least my car is fixed Cut to today a couple of months later. After about 6-8 weeks the same problem started. I took it back in expecting to leave it 3 to 5 days. Now at day 12 without my car I am still being told they are diagnosing. I called corporate customer care and they stone walled stating they can't interfere with the dealership. They at least explained, after asking for a manager, that the dealership opens a tech case with corporate tech and they look at it together with corporate providing approval for the warranty fix. That at least made more sense. Just as before I am told I can't have my car while they wait for Corp approval or I have to start the process over. Dealership says it can take 3-5 days to get an answer from Corp and Corp tells me it is 10 hours. Three days ago I was told the tech line was down so they can't transmit info. Why they cannot pick up a phone or email the info as a work around to better serve customers I have no idea. My experience is they are not really interested in the customers experience at the dealership or corporate. Two days ago the dealership told me the tech line was fixed and they were waiting on an answer from Corp. I called Corp the next day to be told they are waiting on info from the dealer. When I told Corp the dealer said they are waiting on approval because the tech line was fixed and that they, Corp, had told me the reply takes 10 hours and how can we get a reply so my car can be fixed and returned to me, I was put on hold for another 15 to 20 minutes. Then Corp came back on to tell me the tech line is still down. There is no one managing this process and the full picture of my car repair. I called the dealership today, Saturday, to be told main techs are not in I will have an update Monday. Of course I already know I will be the one to contact them Monday only to be given more delay reasons and to still not have my car. I asked them while it's there to do the recall fix as well since I got a letter in the mail a fix was now available. It wasn't something they were adding until I asked. This experience with the dealership and Kia Corporate has been beyond frustrating. What actually saddens me is I have been a Kia loyalist and very enthusiastic about the cars. I have had only Kia for the last 20 years. This service experience has actually taken away my enthusiasm for the brand. I don't even think my next car will be a Kia any longer. There is no interest or care for the customer and their experience. Maybe in words, where they post a reply response to a bad review about how important customers are so they look good, but not in actually fixing this process. I don't need gaslighting. More

there is a reason this dealership has 3 stars. ......very disappointed in their overall process in car sales. Thought we had a deal and then oh wait, we are going to add 2100 dollars. All the while ......very disappointed in their overall process in car sales. Thought we had a deal and then oh wait, we are going to add 2100 dollars. All the while claiming that isn't true but I have the emails. Its ok, plenty of other dealerships out there to work with I just do not like being lied to or mislead. Truly disappointing but I'll move along. Just do not trust what they try and say about being up front. This is why a dealership has only 3 stars. More

Great customer service as soon as I walk in Daniel Ibarra greeted us and help us out right away he offered us water & snacks. We told him what kind of car we were looking for and right away showed us the car greeted us and help us out right away he offered us water & snacks. We told him what kind of car we were looking for and right away showed us the car we were interested in he explain everything he was really helpful. if you want to go check out a car ask for Daniel Ibarra and Jhojan Garcia for great customer service. More

As soon as I walked into the dealership I was greeted and asked how I could be helped. The dealer I worked with was Daniel who was who asked me what I wanted to see and what I was interested in and after hea asked how I could be helped. The dealer I worked with was Daniel who was who asked me what I wanted to see and what I was interested in and after hearing what I said and showing me a options he worked with me to find something I liked as opposed to simply throwing options at me and trying to convince and persuade me. He and his manager Jjohan humored my list of demands and worked with me to find a compromise and I walked away with a car and a deal I was happy with. More

I recently had the pleasure of purchasing a car, and I couldn't be happier with the experience. From start to finish, the process was smooth and enjoyable. The dealership staff Daniel and Jhojan were incr couldn't be happier with the experience. From start to finish, the process was smooth and enjoyable. The dealership staff Daniel and Jhojan were incredibly knowledgeable and helpful, guiding me through the various options and ensuring I found the perfect vehicle for my needs. Not only did they provide excellent customer service, but the quality of the car itself is exceptional. It runs like a dream, and I feel safe and comfortable every time I get behind the wheel. I also appreciated the transparent pricing and financing options, which made the financial aspect of the purchase stress-free. Overall, I highly recommend this dealership for anyone looking to buy a car. They exceeded my expectations, and I'm thrilled with my new ride. Thanks to the entire team for making this such a positive experience! More

My wife and I were looking to get a bigger car because we just had our 3rd child. We went to Van Nuys kia and was greeted by Daniel Ibarra. He made the transaction so nice and smooth. He was a great person a just had our 3rd child. We went to Van Nuys kia and was greeted by Daniel Ibarra. He made the transaction so nice and smooth. He was a great person and easy to talk too. I don't think I've ever had customer service like this. His manager Jhojan was extremely helpful as well. I would recommend coming to this Kia versus any other one because of the customer service. More

Daniel and jhojan did a phenomenal job to help us get into a kia forte Lxs into a kia forte Lxs More