Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,663 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
Brought my car in and they kept it for 9 days but same prob I brought my car in to Russell Westbrook Van nuys Dealership because of check engine light. They kept car for 9'days and just picked it up yesterday. I brought my car in to Russell Westbrook Van nuys Dealership because of check engine light. They kept car for 9'days and just picked it up yesterday. Today I have the same problem. The check engine light is back on again! My service advisor Rob was fantastic and took care of me but the mechanics must do not thoroughly service the cars. I shouldn't have to come back again for the same problem after they kept it for 9 days. Also when I picked up the car yesterday they said the car was ready but at first they said the car didn't start right away " for some reason". Thr reason was that the service guys left the light on. They said they didn't jump the car but then it started. Plus another service guy said they take in about 50-100 cars a day but can't repair them all in one day. Why would this dealership take in all gear catsd when they don't have enough technicians to repair these vehicles in one day? I've never went to a dealership where they have so many cars back logged. It's ridiculous and I've seen other dealerships that don't do this. The other dealerships I've been to assess the cars and repair quickly. Russell needs to expand his dealership to a accommodate the demand or advise his Sevice director to limit the number of vehicles they take in. The Service Director Roy has been great so far so I'll see what the problem is and fix it. More
Buying a car Israel el'shaddai was the best finding a car for our needs and budget, helped us to make the right decision buying our new car Israel el'shaddai was the best finding a car for our needs and budget, helped us to make the right decision buying our new car More
Family Service I had to take my Chrysler SRT8 in for a recall and the service consultant was amazing. Terry Cordova you are the best. It is why I will stay in the Do I had to take my Chrysler SRT8 in for a recall and the service consultant was amazing. Terry Cordova you are the best. It is why I will stay in the Dodge family. Great service More