Van Nuys Chrysler Dodge Jeep Ram - Service Center

Very frustrating and disappointed. Customer service is awful. Had to call corporate to get a response from the dealer. I was on hold for more than 25 minutes to simply be hung up on. Ca Customer service is awful. Had to call corporate to get a response from the dealer. I was on hold for more than 25 minutes to simply be hung up on. Called again and they acted they could not hear me. Then customer rep answered and told me if I wanted a status of my car to go in person. What do we have phones for? I asked for her name and refused to give it to me. I had to go in person to try to get my car. They said it would be ready on a day, but called me that same day and ruined my plans. There’s no consistency, no communication skills in this dealer. I arrived home and realized they damaged my hood latch release wires. I spent an additional day trying to resolve that issue. Alex was caring and polite, but when trying to get an update, same thing happened, waited or got passed around. I would not be going here again. Very disappointing and discouraging. I would rather take my car for repair somewhere else. My family owns jeeps and won’t be returning here as well. Suggestion: employees should wear name tags. They lie about their names. More

Mediocre service Friendlier people in servicing required, and better spoken when dealing with customers. I took my car in for a recall and never notified when it was r Friendlier people in servicing required, and better spoken when dealing with customers. I took my car in for a recall and never notified when it was ready for pick up, I also took my car in fresh out of the carwash which was a mistake because they returned it dirty with water Mark's and dirt and hand prints, being that this is a black car it is very noticeable . a complementary wash would have been nice but it was not offered or even done taking into consideration that it was clean when dropped off. More

Great Service! Zach went above and beyond to make sure all components of my car were running properly. He also was helpful with knowledge of my extended warranty. Zach went above and beyond to make sure all components of my car were running properly. He also was helpful with knowledge of my extended warranty. Thank you! More

Alex was very nice Simple and straight fwd...and very nice...Alex was very nice and accommodating...friendly environment...a little crowded they need more room...they s Simple and straight fwd...and very nice...Alex was very nice and accommodating...friendly environment...a little crowded they need more room...they should offer the uber also on the pickup... More

Service Review I check in for a change oil and Hector, a new service adviser help me. Hector was friendly and accommodating and to my surprise my car was ready in le I check in for a change oil and Hector, a new service adviser help me. Hector was friendly and accommodating and to my surprise my car was ready in less than an hour. Thank you. More

Service review So there were circumstances that I had to contact the manager, who I describe as professional and honest and responsive,friendly.Thank you Mike Asarya So there were circumstances that I had to contact the manager, who I describe as professional and honest and responsive,friendly.Thank you Mike Asaryan More

servive Benny is professional, friendly, responsible, cordial, polite and on top of things. This is the 2nd time he took care of my car. Service was delivered Benny is professional, friendly, responsible, cordial, polite and on top of things. This is the 2nd time he took care of my car. Service was delivered as promised. More

Service Good job with my service oil change and tires line was long and they handled it very well with greeting me promptly and taking my car Good job with my service oil change and tires line was long and they handled it very well with greeting me promptly and taking my car More

Great customer service! Alex was super friendly and helpful. That dude could run the whole service department. You can tell he cares about the customers and their needs. Alex was super friendly and helpful. That dude could run the whole service department. You can tell he cares about the customers and their needs. More

Excellent customer service The service rep, Alex, was excellent. This was unfortunately a follow up visit after an issue was found not fixed at the previous service. Alex ensure The service rep, Alex, was excellent. This was unfortunately a follow up visit after an issue was found not fixed at the previous service. Alex ensured that the repeat issue was analysed by service mechanics. He also provided a rental service for the duration at no charge and kept me informed of the work that was being carried out. More