Van Nuys Chrysler Dodge Jeep Ram - Service Center

Frustrating Poor customer service. Takes forever to speak with someone. They do not call to give status updates. Still waiting for the service manager to return m Poor customer service. Takes forever to speak with someone. They do not call to give status updates. Still waiting for the service manager to return my call. The worst service department I’ve experienced. More

fast, courteous, Although there was a line, I was quickly attended to and was out within 30 minutes. Even though I had a minor problem, the tech even went so far as to Although there was a line, I was quickly attended to and was out within 30 minutes. Even though I had a minor problem, the tech even went so far as to fix the issue himself so I could be on my way quickly. More

Amazing Perfect everything, knowledgeable and willing to go extra mile to make sure satisfaction. Overall amazing customer service. Will definitely recommend Perfect everything, knowledgeable and willing to go extra mile to make sure satisfaction. Overall amazing customer service. Will definitely recommend his services to my friends. More

Great Service By far, the best customer service I have ever dealt with. Every visit just gets better and better, and Fabian is one amazing service advisor. By far, the best customer service I have ever dealt with. Every visit just gets better and better, and Fabian is one amazing service advisor. More

Great Experience First thing I notice right of the back, how friendly Zack was, and it was really surprising because it was so early in the morning I barley wanted to First thing I notice right of the back, how friendly Zack was, and it was really surprising because it was so early in the morning I barley wanted to talk. He also was very helpful, called me an Uber back to my house so I didn’t have to wait there all day. Great customer service! More

Review Benny was very considerate and professional. Benny gave me great customer service. Benny answered all my questions and appreciate the uber that delive Benny was very considerate and professional. Benny gave me great customer service. Benny answered all my questions and appreciate the uber that delivered me to the house. More

Excellent service Benny, over in service was great. I couldn’t of had a better experience. Except maybe if they detailed the car. Benny didn’t leave any stone unturned. Benny, over in service was great. I couldn’t of had a better experience. Except maybe if they detailed the car. Benny didn’t leave any stone unturned. More

Treated Like a Valued Customer Was notified of a recall on my vehicle and had to get it taken care of so I called the number provided. Scheduling an appointment was super easy, and Was notified of a recall on my vehicle and had to get it taken care of so I called the number provided. Scheduling an appointment was super easy, and they offered early morning times (7:30AM drop off) so I would still be able to head off to work. When I arrived the morning of my service the staff was friendly and accommodating, and provided a clear timeline of how long the recall correction would take. Bonus was they offer complimentary inspection, carwash AND Uber up to $15... I used that to make my way over to Starbucks and get some work done while I waited. When the vehicle was ready for pickup they called me and then offered to get me an Uber back. Such a well-oiled machine they are! Will be back for all my service needs... More

Not good Did not do check list offered So next day my battery died Sheet of stamps stolen My phone calls not returned After several days of trying Did not do check list offered So next day my battery died Sheet of stamps stolen My phone calls not returned After several days of trying More