Van Nuys Chrysler Dodge Jeep Ram - Service Center

Very efficient Appreciate that I can just walk in for an oil change no appointment needed. Staff is very friendly and attentive to the customers walking in and waiti Appreciate that I can just walk in for an oil change no appointment needed. Staff is very friendly and attentive to the customers walking in and waiting in line. More

Helped me put, even when dates were wrong Went in a week before the actual appointment, I had received an email stating I had an appointment on the wrong date. The sales personnel directed me Went in a week before the actual appointment, I had received an email stating I had an appointment on the wrong date. The sales personnel directed me to the service department and had someone see me immediately. The service department said that they would try to get the finish the service a quickly as possible, and they did. I was out within an hour. They were short staffed that day. More

Fast and friendly My experience was great friendly service consultant and fast service e done. Only bad thing I had to look for a service consultant instead of them app My experience was great friendly service consultant and fast service e done. Only bad thing I had to look for a service consultant instead of them approaching me like other dealers. More

Routine maintenance Very professional and they were helpful explaining the services that they offer. I would recommend getting your vehicle service with them. I will defi Very professional and they were helpful explaining the services that they offer. I would recommend getting your vehicle service with them. I will definitely come back again. More

Very good service Alex was great to work with! He was kind and followed through on everything. He took very good care of me. I have to return for a recall soon and I kn Alex was great to work with! He was kind and followed through on everything. He took very good care of me. I have to return for a recall soon and I know Alex will help me with it all again. Thanks. More

Excellent location for service I bought a Jeep Renegade 2K17 Desert Hawk Edition 2 years ago and have been going in for regular maintenance service and I have always been treated wi I bought a Jeep Renegade 2K17 Desert Hawk Edition 2 years ago and have been going in for regular maintenance service and I have always been treated with respect and great customer service. More

Customer Service I went in for an oil change without an appointment and the service was fast and easy. I received great customer from beginning to end. I went in for an oil change without an appointment and the service was fast and easy. I received great customer from beginning to end. More

Not Express Service as strongly advertised As soon as you walk into the service center, “Express oil change” is advertised on every wall. I was told 2-3 hrs for a simple oil change, even after As soon as you walk into the service center, “Express oil change” is advertised on every wall. I was told 2-3 hrs for a simple oil change, even after I had called and the woman told me that it would be less than an hour if I came within the hour. I arrived 20 min later, and then was told a 2-3 hour wait. They refuse to take appointments even after requesting one. This is false advertising. This is the second time this has happened to me. Why promote express service when it is never express? .. and please accept appointments! Who has 2-3 hrs to wait for a simple oil change? However, my service advisor made things right for me and offered me an Uber to and from home, which I greatly appreciated. He showed empathy, respect, and was very kind. He made a negative experience turn positive! Thank you for helping me out in this unfortunate circumstance. Time is precious..and next time I need an oil change I will go to a dealer that accepts appointments. . More

service review I came without appointment my jeep stalled on me the day before, BENNY was extremely helpful i explained the problem he went to check the codes, i w I came without appointment my jeep stalled on me the day before, BENNY was extremely helpful i explained the problem he went to check the codes, i was extremely happy with the professional service from Benny, thank you More

Great Everyone was proffesional, only suggestion would be sched ahead of time or you’ll have a bit of wait time, but either way i’ll Be back soon. Everyone was proffesional, only suggestion would be sched ahead of time or you’ll have a bit of wait time, but either way i’ll Be back soon. More