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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,605 Reviews

2,605 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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October 16, 2019

Poor service, car damage. Very unsatisfied with service overall. I paid over $3000 on labor and my car came back to me with center console damage. Front bumper hanging off. Pan More

by vallo6
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Eddie
October 15, 2019

I was happy in the end The only thing that the phone was not working and I had to come there to see what was going on the first time but we understand. More

by rebsplace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Sanchez
Oct 15, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review about our dealership, along with your business! Thank you! The Russell Westbrook CDJR Team!

October 14, 2019

Once again FANTASTIC SERVICE My 300c had to go in for service and it is such a pleasure to come this dealership - Service reps are on point and courteous- Mike and Eddie run a Gre More

by sunlionfilms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review about our dealership, along with your business! Thank you! The Russell Westbrook CDJR Team!

October 13, 2019

"best Technicians" Came in for an oil change and waited after that went to finish my day. During my drive the car smelled like oil I thought maybe because it had a fresh More

by JASMINCEJA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Óscar Gallegos
Oct 15, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, we appreciate your business and find this to be unacceptable. I would like to learn more about your visit, please reach out to me when you find the time! Regards, Vikas Mehandroo General Manager vikasm@russellwestbrookcdjr.com

Oct 16, 2019 -

JASMINCEJA2 responded

I will be contacting you I went back the next morning and the the guy at the desk said I had to leave my car after I told him I can't I needed it he said if I can't leave it they would call an Uber for me I told him no I need my car

October 12, 2019

Great service everything was done as fast as possible and they were very helpful with everything I needed. They answered all of my questions I had. More

by ssykes85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Sanchez
Oct 14, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review about our dealership, along with your business! Thank you! The Russell Westbrook CDJR Team!

October 12, 2019

Friendly service Benny took care of me When I brought my Jeep Grand Cherokee and to have the motor mounts replaced. He made sure I was happy before I left More

by dodgerdogg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Oct 14, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review about our dealership, along with your business! Thank you! The Russell Westbrook CDJR Team!

October 11, 2019

Great!!! Oscar Gallegos was great! Made my experience easy! No appointment and was able to drop off in the AM and have my car back by lunch.. More

by OGSBLESSED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Gallegos
Oct 11, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review about our dealership and Oscar, along with your business! Thank you! The Russell Westbrook CDJR Team!

October 11, 2019

Outstanding Customer Service The service was outstanding and all the Westbrook employees were great to work with. I will get all the services done there and I will recommend anyon More

by bear34hockeyak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Sellz, Osiel Ramirez
Oct 14, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review about our dealership, along with your business! Thank you! The Russell Westbrook CDJR Team!

October 11, 2019

Recall My service writer, Benny, is excellent! My one issue is, however, I asked that the tire pressure be corrected and it wasn’t done even though Benny More

by TIPPYSTC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Makita
Oct 14, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review about our dealership, along with your business! We will make sure things like that do not happen again and thank you for bringing it to our attention! Thank you! The Russell Westbrook CDJR Team!

October 11, 2019

Top notch service Very friendly and courteous staff helped me with a dead battery. Hector the service writer told me right away that it was covered under warranty. Whil More

by fredazar500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Oct 14, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review about our dealership, along with your business! Thank you! The Russell Westbrook CDJR Team!

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