Van Nuys Chrysler Dodge Jeep Ram - Service Center

I appreciate the great service that I received, It was a very busy morning and I received great customer service in theses tough times. Thank you Octavio very busy morning and I received great customer service in theses tough times. Thank you Octavio More

Service advisor Payman took very good care of my needs ..He was able to schedule my car for repair and took charge in how to get me home especially in this state of emergency I really appreciate service a ..He was able to schedule my car for repair and took charge in how to get me home especially in this state of emergency I really appreciate service advisor like him who care for there customers and gives excellent service .....This service advisor is highly recommended by other customers and I see why he is what you may call a excellent service advisor with excellent attitude More

During a challenging time of Covid-19, Payman was a top notch professional and couldn’t have been more responsive. Thank you Russel Westbrook Jeep! notch professional and couldn’t have been more responsive. Thank you Russel Westbrook Jeep! More

Payman Arjang was friendly and courteous. I had a question that he didn't know the answer but told me he would have it for me when I returned and he did. Thanks question that he didn't know the answer but told me he would have it for me when I returned and he did. Thanks More

Great and friendly service and immediately offered a free loaner when the repair took longer due to parts availability. Prompt updates on the status of the repair. loaner when the repair took longer due to parts availability. Prompt updates on the status of the repair. More

Robert with russell Westbrook was great. He took care of Robert with russell Westbrook was great. He took care of me and my truck immediately and gave me a very good service. I would recommend him to anybo Robert with russell Westbrook was great. He took care of me and my truck immediately and gave me a very good service. I would recommend him to anybody that’s need a service on his dodge Jeep Chrysler car. Thank you Robert for your service More

Great service. Always helpful and on time resolution and gudie you the best thing that will help financially and technically. I am always happy to have the service gudie you the best thing that will help financially and technically. I am always happy to have the service More

Benny displayed excellent customer service. Very friendly and knowledgeable. Best experience so far. Would come back again. Hope to see him next time. Thank you. and knowledgeable. Best experience so far. Would come back again. Hope to see him next time. Thank you. More

Terrible experience. I dropped my car off for service after scheduling an appointment. Took them 5 days before they looked at it. This was an issue as I could not get a rental car covered by my warranty after scheduling an appointment. Took them 5 days before they looked at it. This was an issue as I could not get a rental car covered by my warranty until the service department diagnosed my car. During that five day wait nobody ever contacted me to tell me what was going on with my car. I called repeatedly and left messages. My messages were not returned. I left two messages for the service director and he never bothered to return my calls either. After the service department realized there was a recall for a part on my car, and that was the issue with my car, they ordered the part which was guess what… On backorder! In total, my car was with the service department for 12 days. Really bad service and what kind of service director doesn’t return calls from customers who just want to know what’s going on with their vehcile and when the service will be completed.? More

I had an oil change performed on a Sunday. Service was completed quickly. My service rep was pleasant and knowledgeable. It was a great experience. completed quickly. My service rep was pleasant and knowledgeable. It was a great experience. More