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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,607 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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May 11, 2020
Payman was a great service adviser. He had great customer service and kept me informed on my vehicles repair progress. Thanks Payman for your Help. service and kept me informed on my vehicles repair progress. Thanks Payman for your Help. More
by JUANRAMOS79
Verified CustomerEmployees Worked With
PAYMAN
May 10, 2020
Worst customer service. I regret ever coming to this dealer. Why do you guys have employees working who clearly don’t want to be there? They should be doing something else. No empathy or smiles on their dealer. Why do you guys have employees working who clearly don’t want to be there? They should be doing something else. No empathy or smiles on their face. I’ve gone 3 times to get my car serviced and all 3 times were terrible experience. I wish I could give this review a 0. More
by Mauricio
Employees Worked With
Vahe from service department
May 10, 2020
Honestly it's gotten worse within time. The other day I called to see if I needed to make an appointment and the guy Eddie who answered said no and hung up. When I came a couple days later guess who helped called to see if I needed to make an appointment and the guy Eddie who answered said no and hung up. When I came a couple days later guess who helped me. Same guy. Pretty rude to say that service was going to be 3 hours and if I really wanted to wait or come back Monday. I said no I need it today. He didn't seem like he wanted to be much help and said oh it's recommended this for the 30,000 miles a 700 dollars package and just pointed at it. I know nothing about cars and to just be told this is what my car is going to need I was like no. I just came for the oil change and tire rotation. Oh to top it off when I came in they were all wearing their masks improperly and when I came back everyone was just hanging out without their masks. I've told my family about how bad its gotten and how I only have to go to this dealer for my car meanwhile. Oh and for sales Dept. They try to rip you off. They made it seem like they were interested in buying my car but gave me the same horrible pitch they have to 3 other people and I heard it all. Over charging and not even caring if they got there business or not. Reza was the worst. More
by sandrapalomo
Employees Worked With
Reza Shahriar, Sia Raissian
May 03, 2020
The worst experience I ever had I pay $5,000.00 to fix an oil leak they never fix it went back three times and my Jeep still leaking. No call back either oil leak they never fix it went back three times and my Jeep still leaking. No call back either More
by Valentino morales
May 02, 2020
Brought my vehicle in for repairs. couldn’t say enough about the way I was treated. Attended to right away and kept updated on the repair. Given a loaner car to drive. Excellent customer service! about the way I was treated. Attended to right away and kept updated on the repair. Given a loaner car to drive. Excellent customer service! More
by grantpools
Employees Worked With
Eddie Gabrielyan
April 30, 2020
Over past few years I came for service on my Jeep Grand Cherokee quite a few times. Alex at customer service is the best. He’s very attentive, knowledgeable and very pleasant to deal with. Service and r Cherokee quite a few times. Alex at customer service is the best. He’s very attentive, knowledgeable and very pleasant to deal with. Service and repairs on another hand had been hit & miss for me. More
by Inna
Employees Worked With
Alex
April 30, 2020
Came in for a service and to get my leaking tire looked at. no problems with service but I was told they would have to order me a new tire as mine was not repairable. I showed up two days later to leave m at. no problems with service but I was told they would have to order me a new tire as mine was not repairable. I showed up two days later to leave my car to finish the service and have the tire replaced and they changed the wrong tire. I drove off the lot and got back to my house 25 miles away realizing that my pressure had dropped 5 lb The next day I get into my car to make sure it wasn't a fluke, and sure enough it was down 10 lb of pressure. Call the dealership and spoke to Hector explain the situation and he said to me bring it in and we'll make it right. Never once did I get an apology. How do you change the wrong tire? Since my initial review, Jimmy from their service center has reached out to me multiple times to make things right. He was sincere and very helpful. Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys is lucky to have him. More
by mwbookstein
Employees Worked With
Hector, Jimmy
April 30, 2020
Kept me informed about any updates on my service during the visit, and kept the expense by choosing options within my budget. Like the no appointment needed for routine oil and filter change. the visit, and kept the expense by choosing options within my budget. Like the no appointment needed for routine oil and filter change. More
by bwassileff
Employees Worked With
Payman
April 27, 2020
Benny has terrific customer service.Friendly, fast and Benny has terrific customer service. Friendly, fast and competent. I arrived at the lobby and young lady greeted me and said they'd help me shortly. Benny has terrific customer service. Friendly, fast and competent. I arrived at the lobby and young lady greeted me and said they'd help me shortly. At that instant Benny called me over, greeted me then quickly, and efficiently helped me. More
by jessec713
Employees Worked With
Benny
