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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

4.7
2,528 Reviews

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,528 reviews

December 18, 2023

Was looking for CPO Alfa Romeo Giulia. Red on Red.. found it Van Nuys Alfa Romeo. Garrett the salesman whom he was the main man who helped me to buy this beautiful car! He was amazing! Pat More

by WAEL.ALSHABA
Recommend Dealer
Yes
Employees Worked With
Garrett
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know that you found the perfect Alfa Romeo Giulia with us at Van Nuys Alfa Romeo Maserati! It's great to see our team members, Garrett and Steven, provided excellent service. Enjoy your new ride!

December 17, 2023

I was charged $239 just to find out what the problem was, then they told me it was going to cost $1,100 to fix. I took it someplace else and thru fixed it perfectly for $160. I did get my $239 back but it to More

by Edward.horwitz
Recommend Dealer
No
Employees Worked With
Pause
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

Edward, I'm sorry to read about your experiences with us. We aim for transparency and fairness in our pricing, so it's concerning to see we've left the wrong impression. It sounds like there are some details here that need further review - if you're open to discussing this matter further, please reach out at your earliest convenience. Thank you, Mike Asatryan - Director of Fixed Operations - (818) 423-6255

December 17, 2023

Quick easy and friendly. The service rep was knowledgeable and understood I could not be there all day. More

by MESSINGER31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woman at the first desk in service forget name, Juan Mendoza, Petros Zhamkochyan
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know your experience at Van Nuys Alfa Romeo Maserati was quick and easy! We always aim for efficiency while providing top-notch service. Thanks for the review!

December 17, 2023

Good customer service and follow through. No No If you want a review take what you can get! More

by MDCAPLAN
Recommend Dealer
Yes
Employees Worked With
Danny
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

Thank you for leaving Van Nuys Alfa Romeo Maserati a five-star review! Your positive feedback is what we love to see.

December 17, 2023

Professional and courteous. Work was done as promised. Having the loaner vehicle was helpful. I just felt that $300.00 for an oil change was a bit steep! More

by NARBEH1
Recommend Dealer
Yes
Employees Worked With
Yohana
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We appreciate your feedback! It's great to know that you found our service at Van Nuys Alfa Romeo Maserati professional and courteous. We understand your concerns about the price, but please rest assured we always strive for competitive pricing while maintaining top-notch quality. Thanks again!

December 16, 2023

Very friendly and helpful Danny was very friend and helpful. He covered all my concerns and shared exactly what needed to get fixed. More

by UCRISTINA125
Recommend Dealer
Yes
Employees Worked With
Danny
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that Danny was able to address all your concerns and provide you with the necessary information at Van Nuys Alfa Romeo Maserati. Thanks for sharing this positive feedback!

December 16, 2023

Way too long in dealership Need to get more efficient I'm done Bye bye bye More

by jcpla1
Recommend Dealer
Yes
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

I apologize for your visit taking longer than anticipated. We strive to deliver efficient service, and we never intend to inconvenience our guests. I assure you that we will work to improve in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Mark Thomas - General Manager - markt@alfavannuys.com - 818-449-6526

December 16, 2023

I had a great experience at the Maserati service center. The staff was friendly, professional, and knowledgeable. They took care of my car quickly and efficiently, and explained everything clearly. The wait More

by martin1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sayra, Juan Mendoza, Petros Zhamkochyan
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know you had a great experience at our Maserati service center! Our team here at Van Nuys Alfa Romeo Maserati always aims for top-notch customer care and efficient services. Thanks for the recommendation, we appreciate it greatly!

December 16, 2023

Excellent service specially your representative Carla thank you so much.Definitely i will be back. More

by alexnewmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
Dec 18, 2023 -

Van Nuys Alfa Romeo Maserati responded

Alex, thank you for leaving Van Nuys Alfa Romeo Maserati a five-star review! We are thrilled that Carla was an excellent representative. See you next time!

December 15, 2023

Had the cars ready and got us out of there quickly. Carla was excellent and I recommended her to my sister who also bought a car. More

by Halac
Recommend Dealer
Yes
Employees Worked With
Carla, Kevin and Petro
Dec 15, 2023 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know that Carla provided excellent service and helped expedite your car-buying process at Van Nuys Alfa Romeo Maserati. It's great to see you recommending us, we hope you and your sister are loving your new rides!

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