Van Nuys Alfa Romeo Maserati

I researched all the fiat dealers in california before I decided to send a email request in. I've been to about 5 different dealerships in the last 2 years and just walked out because they were very pushy a decided to send a email request in. I've been to about 5 different dealerships in the last 2 years and just walked out because they were very pushy and not answer the only question I had which was 'how much does the car really cost?'. Walking into Fiat of Van Nuys I never felt like I needed to walk out. They were all so helpful and nice. I basically said this is what I want and I got it. I choose the pop 500 for the MPG. I've had the car now for a month and I LOVE IT! When I'm ready to purchase again maybe in 5-6 years, I'm totally going back. More

Great dealership and very friendly and helpful staff! They are more concerned with helping you out and peeking your interest instead of the hard sell. They are more concerned with helping you out and peeking your interest instead of the hard sell. More

Great place. Low key. Friendly. Left with a new Fiat 500 in less than 2 hours. Michael Passage is a straight shooter and extremely helpful. He also rocks. in less than 2 hours. Michael Passage is a straight shooter and extremely helpful. He also rocks. More

Had a good experience with this dealership, left with the car I wanted for the price I was looking for. I would come back again for another Fiat. Micheal was friendly and have good customer service to me & m car I wanted for the price I was looking for. I would come back again for another Fiat. Micheal was friendly and have good customer service to me & my family. More

Some Bad Some Good Disappointed. It would be nice if at least one person at the dealer knew how to use the roof rack they sell. What good is a roof rack if you can't u Disappointed. It would be nice if at least one person at the dealer knew how to use the roof rack they sell. What good is a roof rack if you can't use it? I've had some other problems with the car that have been resolved and others that will only be resolved at a cost. Typical car dealer telling you what you want to hear to buy then once you own they don't care to help unless you're paying for something else. Stereo speakers have always been bad and it was a brand new car. Hubcaps break easily and are not covered by warranty. Don't have to time to keep going back and sitting in the waiting room. Staff is very friendly though when you're looking to buy. They will tell you anything to make the sale but once you own they're not very helpful. Typical car dealer I guess. More

I had an excellent experience at fiat of van nuys, michael and sunil both worked around my needs and got me a great price for my new car. I love it! michael and sunil both worked around my needs and got me a great price for my new car. I love it! More

I purchased my 2013 Fiat Pop and my husband got an Audi A3 on April 14, 2013. We have to say our experience at this dealership was GREAT! Carlos and Steve were AWESOME sales guys. They were not pushy and t A3 on April 14, 2013. We have to say our experience at this dealership was GREAT! Carlos and Steve were AWESOME sales guys. They were not pushy and they made it fun getting the cars, minus the business discussions, and they had a fun personalities. Niko, the manager, was also AWESOME. He was ready to make a deal with us and there was no xx back and forth. Donna in financing was very pleasant to deal with and the paperwork was fast and easy. Michael was also friendly and welcoming. This was our third visit to the showroom in 3 weeks and I knew what I wanted and he had his eye on an Audi in the used car section. We put down payments and have decent credit. I knew what car I and he wanted and what price we were willing to pay. they really worked hard to get us the best deals and we ended up getting the best deal offered. I got exactly what I wanted and so did my husband, at the price we wanted, and at the interest rate we wanted.They really try their best to get you in to a vehicle either it being new or used. One well known dealership was not able to get us financed, but Fiat of Van Nuys worked the numbers and we are happy clients. I've been to other dealerships where the sales people are pushy and not will not budge on the car price. This place was AWESOME!!! THANK YOU FIAT OF VAN NUYS!!! You have 2 very happy people! More

We just took delivery of our black Abarth from Fiat of Van Nuys. We are excited about the car and the deal we got, but more important was the way we were treated by the staff. We inquired about the car ap Van Nuys. We are excited about the car and the deal we got, but more important was the way we were treated by the staff. We inquired about the car approximately 10 days ago. In less than an hour from our initial inquiry, we were contacted by Michael Passage, a polite and knowledgable Fiat specialist. I told Michael what we were looking for and he said I have a couple cars with the options you want. Now I must admit, coming from buying Audi's and BMW's over the past 10 years I didn't know what to expect. I can tell you dealing with Michael could not have been easier. Number one he drives an Abarth as his daily driver so he has first hand knowledge of the car. Next we finalized the economics of the deal with Niko Spasic, the sales manager. Same thing, Niko was a no nonsense deal making guy. I pushed him on the negotiations and he never lost his composure and he treated me with class and respect. He went the extra mile to get this deal done. Finally, the financing portion is generally my least favorite part, but Donna Parker made this process quick and painless. I was in and out of her office in 15 minutes. She could not have been easier to deal with. So, in closing I would absolutely recommend this dealership and staff to my friends, family or anyone looking to be treated right and get a great deal in the process. Sincerely, Mike Maniscalchi More

Our experience at FIAT of Van Nuys was the complete opposite of the negative reviews posted on yelp*, and we're sorry that those before us did not experience the same courtesy and professionalism we we opposite of the negative reviews posted on yelp*, and we're sorry that those before us did not experience the same courtesy and professionalism we were shown. How? Mainly because Michael Passage (Fleet Mgr) promptly responded & answered my wife's specific inquiry about a new 2012 500 Sport model w/ only 17 miles! The other dealers (OC FIAT, Duarte, MotorVillage, Power & Irvine) were either giving us the run-around or were vague or did not have the model my wife wanted, so we decided to make the 30 mile trip to this dealership on my wife's positive vibe & courteous email correspondence w/ Michael. If it wasn't for his honesty (I know, sounds like an oxymoron for a dealership), we wouldn't have come to FIAT of Van Nuys. A little background on Michael Passage. He's lived in Europe and is Indonesian-Dutch. Why is this even important? Because of his prev. living experience, we feel he has a better sense of conducting business with customers, and because of his mixed ethnicity, he can certainly relate to many Angelenos. Michael was recently brought in by FIAT to 'fix' things & turn around this dealership's negative perception & attitude and the past bad experiences w/ customers. Niko, the finance guru, worked his magic on getting a bank to finance us. Kudos to him too. Total time spent at the dealership was a little under 4 hours. My wife purchased a new 2012 500 Sport w/ the Convenience Package. They washed the car before handing the keys to my wife. They filled up her gas tank. And before driving off, Michael helped my wife sync her iPhone through the Fiat's audio and gave her a quick 101 on all the little nuances of the car, i.e. - how to lift the lumbar portion of the front seats because it's a bit tricky to access the back, reminding us to be careful NOT to put too much weight on the driver's armrest because they have a tendency to break, the passenger B pillar can hinder visibility when changing lanes, and enabling certain driver settings for my wife. More

I must admit, I haven't written many of these reviews before. That said, I felt it was imperative that I write this review about Fiat of Van Nuys. I realize they may have had a rocky start, but that is before. That said, I felt it was imperative that I write this review about Fiat of Van Nuys. I realize they may have had a rocky start, but that is all about to change thanks to one key employee, Michael Passage. I actually purchased my car from Michael when he was working at Motor Village. I met him when the first 500's came to town and was so impressed with his enthusiasm and knowledge. I decided to wait for the Abarth, so a year and a half later I contacted him and made the deal that day. (He even remembered me and my wife!) When I found out he moved to Fiat of Van Nuys I decided to take my car there for service. Like Michael, their staff seem as equally enthusiastic about the Fiat brand and very knowledgable. My service experience was flawless and it was nice to be able to catch up with Michael in the sales department while I was waiting. I look forward to working with Fiat of Van Nuys in the future and I hope their reputation improves now that they have hired some expert and caring staff! More