Van Nuys Alfa Romeo Maserati

500e repair woes My car is brand-new and I've only driven it only once. The car I test drove wasn't the one I ended up leasing so I didn't have a chance to notice the My car is brand-new and I've only driven it only once. The car I test drove wasn't the one I ended up leasing so I didn't have a chance to notice the problem. Upon the first drive to work, I heard a crunching sound whenever the rear driver's side suspension was compressed, say going over a speedbump at 20 or going over a small bump of the freeway. That day of my first drive to work was raining and cold. The dealer attempted a fix by removing the suspension, applying lubrication, and re-installing the parts. The noise is less pronounced after their initial attempt, but it's definitely still there. Unfortunately, the techs at the service department now claim that the issue is fixed and are not applying for the remaining issue. They said the problem was sand inside of the suspension which is not covered by warranty. This also means they did not want to pay for a loaner car. More

Very happy customer This was an amazing experience from start to finish. Erin was an absolute pleasure to work with. She was patient, understanding and went above and bey This was an amazing experience from start to finish. Erin was an absolute pleasure to work with. She was patient, understanding and went above and beyond to meet my needs. definitely the best experience I've ever had at a dealership More

Warning Will Robinson Second review Fiat 500 Sport used car purchase. Warm and fuzzy for the 5 1/2 hours. $13,999 plus 6 year extended warranty $16,000. The first day in Second review Fiat 500 Sport used car purchase. Warm and fuzzy for the 5 1/2 hours. $13,999 plus 6 year extended warranty $16,000. The first day in the driveway, and it won't start. The battery is dead. Michael Passage (no longer on Staff) gives me a Chysler field service number, not an offer to do anything else. I call, they can't help. I call Micheal, and I get a new number Ciao Fiat. They send Bob's towing. I decide to have the car taken to Glenn E. Thomas for repair since I live in Long Beach. It is now 6 hours into the day. I received a new battery under warranty. When I start the car the next day, the entire "Idiot light panel" ring is aglow. Every light. Nine weeks later, every module in the engine bay is replaced. Van Nuys totally abandoned the purchase. No offer of repair of the pitted accent vinyl stripping, the holes in back of the headlight assemblies, no help offered for any of the service required during the 11 weeks of repair visits, and now I need to take care of the check engine light at 48000 miles because the 30000 mile engine tune up was never performed. I also had to go to DMV last week since I have never had CA license plates for this car. The dealership never ordered them. Another 3 1/2 hours. I am dealing with Champion Fiat of Downey now for service. Love them by the way, take it in, pick it up, problem/service done. FYI. BUY YOUR FIAT ANYWHERE ELSE EXCEPT HERE. FUNNY THAT MICHEAL PASSAGE IS NO LONGER EMPLOYED BY THIS DEALERSHIP. THE FINANCE OFFICER THAT HELPED IS ALSO NO LONGER ON STAFF. I ALSO DEALT WITH JASON FRIEDER ("Dr Jeckell I presume). I actually like the car. I consider it a one man mission to help anyone considering the purchase of a Fiat, to PLEASE DO YOURSELF A FAVOR AND PURCHASE YOUR NEW OR NEW USED BABY FROM ANOTHER DEALER (Santa Monica Fiat-excepted, same owner). Total lack of professionalism and consumer care. More

WHAT AN AMAZING EXPERIENCE!!! From the second I walked into this Fiat dealership I was greeted with smiles and the best customer service I've had anywhere. Erin Molkentin Helped fo From the second I walked into this Fiat dealership I was greeted with smiles and the best customer service I've had anywhere. Erin Molkentin Helped for for over 2 hours and was the sweetest, most knowledgable, and helpful employee ever!! When we got to finance it was nothing but laughs and very thorough information being given to us from a young man name Yanci. He is awesome and knows what he is doing and is help helpful. Had an amazing experience at this location and plan on going back for all my service and sale needs!! 6 stars!!! More

Great experience Ultimately I went with another brand, but Erin was a great salesperson. Not pushy, very informative and helpful. She spent lots of time with us and Ultimately I went with another brand, but Erin was a great salesperson. Not pushy, very informative and helpful. She spent lots of time with us and I was actually sad not to buy a car from her! Jason was also great, he came in to help close the deal, but we were set on seeing one more car before we made a decision. Great dealership. If I am in the market for a Fiat in the future, I would definitely return! More

Best Experience Buying a Car!! Fiat was just going to be one of my stops on that street before actually buying a car. But, I found the right car thanks to our sales helper and got Fiat was just going to be one of my stops on that street before actually buying a car. But, I found the right car thanks to our sales helper and got a great deal on it. Our test drive was a blast!! Erin was pure awesome in helping us find the right color and features and price. I did not even have to keep looking at other dealers. I found exactly what I wanted! Thank you, Erin. You rock! More

Very nice transaction Purchased a new 2016 Fiat 500x and terminated a lease one year early on a Fiat 500e. Nothing wrong with the Fiat 500e just over the whole electric ch Purchased a new 2016 Fiat 500x and terminated a lease one year early on a Fiat 500e. Nothing wrong with the Fiat 500e just over the whole electric charging dilemma, range anxiety etc. Looked at 500x and was impressed. This is a great car for the money. What other car can you get built in Italy for under 20K? Wanted a manual transmission and Chris showed me what they had on the lot and took me to their storage lot to see another available manual. Everyone was very patient and very nice with no attitude whatsoever. Ahed the sales manager was very pleasant and accomodating. When the Alfa Romeo Giulias arrive I will probably buy one here. Thanks again guys. More

Fast & easy! My mom had taken me to the fiat dealer in van nuys. First off as soon as we walked on the lot the salesman Baxter greeted us and made us feel comforta My mom had taken me to the fiat dealer in van nuys. First off as soon as we walked on the lot the salesman Baxter greeted us and made us feel comfortable. He knowledged us about the new electric fiat that came out, let both my mom and I test the car, then stayed patient with me as I took forever to pick a color. After that the paperwork was fast and easy. By the time we were done with the papers he took me outside to see my brand new clean car! He showed me all the controls inside in detail, set up Bluetooth, ect. He gave the best customer service I've ever received, and even after getting the car I go to the dealership to charge it and I will see Baxter, he helps me with any questions I have and offers me car washes! By far best dealership I've been to. More

Brooke Oliver I'm very disappoint this store, My credit okay and not want check my score credit because it will hurt my credit, so the dealer "Brooke Oliver" said n I'm very disappoint this store, My credit okay and not want check my score credit because it will hurt my credit, so the dealer "Brooke Oliver" said not worry just one time check then I purchased the fait 500x Trekking after 2 weeks they texted me come back again sign up for the paper for use different bank for loan, we went there for sign up paper then after 1 week i received lot of letter from different bank. many different bank did check my score credit, it's really hurt my credit. one month ago I bought new car Toyota Corolla from santa monica and these guy dealer explain to me everything and clear and also they provide me interpreter ASL, I'm very impressive the company. but this store not. all review fake. I call and emailed them and they did not reply back to me It's not professional. My car cost 30,000 dollar. and left me out many issues. do not work with the Brooke Oliver. More

Fiat my life So we went in to drive everyone crazy first and buy a car second. At the end, I ended up getting what I wanted and I am super happy! Well kind of...bu So we went in to drive everyone crazy first and buy a car second. At the end, I ended up getting what I wanted and I am super happy! Well kind of...but not all of us can afford a Maserati lol :^P If interested in getting yourself a Fab Fiat, look for Michael Passage....he goes beyond the call of duty. I mean he had to deal with us...so that says a lot about the guy. lol I love my 500X...I mean hello! VOICE COMMAND! :) thanks Michael and the rest of his Avengers! More